ARS/Rescue Rooter Heating Cooling Plumbing

Daniel and Zares showed up and went to work. They took the extra steps to make sure they installed it properly and then explained to me. Good job

Zachary did our pipe cleaning today as it was backed up and he did a fantastic job! He was professional, on time, and very nice. Thank you for a great experience!

Not professional when coming out to my home and wanting to know what we were actually charged for and all they can say. Is it's a valve replacement nothing else $1300? They wanted to charge us rip off company found another company to do it for $200 do not use this company. Not to mention we have used this company several times and never been charged this amount this is ridiculous

Gary was very professional and thorough in explaining what would be done to stop the leak on our patio. The tech that fixed it in a timely fashion. I expected the cost would be what it was, so I was happy it wasn't more than it was.

The guy who came out to our home was completely rude. He was being very cocky when I asked him questions. He quoted us $750 to do the job and was not very positive about doing it. Needless to say I told him that we didn’t want nor needed his services. We then contacted Benjamin Franklin and within 30 minutes they were here and charged us 1/2 the price!!!!!

Haven’t decided if I’m using this company yet. Be warned they charge to come and give an estimate. It would not have been a big deal if I was told about this in advance so I could have made sure to have the money before they came out. Now I’m short for a different bill as I was not prepared for the fee today. I would have waited !!!

Called 6:15 in the evening for a plumbing emergency in Euless Texas. They made it seem like they could have someone out that evening with text and email giving me a confirmation and window of time. I even called to double confirm. But, no one ever came and I called again after the time window at which time they still could not reach the local technician and said maybe tomorrow. I lost precious hours during which I could’ve had someone else come in and save the evening.

Scott, the technician, was very informative of the problem with where the water leak was coming from and how he would fix it. He explained the process and roughly how long things would take. The water leak was fixed before the 1/30/23-2/2/23 freeze. When the roads were safe to drive again, he came out to make sure nothing froze over. Would highly recommend Rescue Rooter and Scott.

I have used ARS Rescue Rooter twice now. Both times they’ve come out to our church to perform different services. Both times the technicians were amazing, super helpful and knowledgeable, as well as friendly, and Professional.
This last time Scott Smiley was the technician who came out. My experience with this guy has been amazing. I had a problem. I thought it was the end of the world for our bathroom… Scott was out with a solution, cost analysis, and then perform the service all very promptly and effectively. I even messed something up reinstalling the toilet later and he came back out the next day, fix the problem help me install the toilet, and was so friendly and professional. What a great company and what super employees! And our church here at North Point I have made ARS Rescue Rooter go to company. They arrive very quickly when you called are always knowledgeable and their trucks are equipped with everything I’ve ever Needed in our situation! Thank you, ARS

These guys are wonderful. DJ and Gary Whitehead was great. They are friendly and so helpful. And didn’t waste a minute. The guys while working, did not even take a break except for lunch. I will recommend these guys highly.