Al's Ac & Heating

This company has been quick to respond to my calls and requests. They gave a reasonable estimate, provided the service in a very reasonable time and left my area really clean and neat. They explained what was done and how to use my new thermostat. I’ll happily refer them to friends and family for any HVAC work.

Luis is very professional, responsive, and willing to assist in all regards. Wouldn't trust AC repair to anyone else local in the area. If your looking for AC or heating repairs look no further this is the one!

Luis is professional and communicative. He has serviced our HVAC twice and caught a potentially larger issue with our heater. He's a good guy, and I feel confident he knows his stuff!

5 stars - Luis is always on top of potential problems, shows you exactly was needs to be done, and gives alternatives. I hope he will be around a long time. He has serviced my unit for many years.

Last week, our A/C had problems while the temperature was in the high 90s. I checked Carrier's website, and from the authorized dealer list, I called Al's A/C & Heating, described the problem:
the two Carrier units was installed in February 2019, including AC and furnace, brand new. Now while fan motor ran, both units didn't blow cold air.
At 5PM, Wednesday, July 20, a service guy from Al's A/C came in. Here is what he did:
1. Asked me to turn on both units and set temperature to 72F. I turned off both units the day before because I was afraid of damaging compressor and evaporator due to low refrigerant level.
2. When I came to outside units, he already pulled out the breaker, opened side covers, and measured capacitors. He told me both capacitors were bad and needed to be replaced. I said yes if they had to be replaced.
3. After both capacitors replaced, he turned on both units, fans ran, and apparently compressors kicked in too.
4. He hooked up pressure meter ( I guess they are), and measured pressure. He told me pressure were right on both units. I confirmed with him that refrigerant level were normal.
5. I went back to indoors, and felt cold air. I thought both units were fixed.
6. He started paper work. Here is what he charged:
1) service charge: 75 x 2 = $150
2) capacitors: labor 120 x 2 = $240
Total, I was charged $390.

Then he left. After one hour, the indoor temperature was still around 80F, and the downstairs unit's fan motor started and stopped. Also I placed a thermometer at a vent, and reading was like 72F. I called him, he said fan motor was bad and needed to be replace, and later quoted me $585. At that time, both my wife and I were not happy since he didn't fix anything. The both units were just like before. The small unit's fan motor ran with no problem, but still no cold air. After argument, he dropped the price to $450 for a new motor for the bigger unit. However, we lost trust on him.

After two unpleasant nights, the service professional a friend recommended came. Here is what he found:
1. Both units had LOW refrigerant! And they were at the same level! If there was a leakage, what is chance that both units dropped to same low level? Only plausible explanation is that the refrigerant level was low at installation. They were installed by Green Leaf Air. I didn't know what to say, but left feedback on Google review.
2. Fan motor on downstairs unit indeed was bad, and was replaced.
3. He came up to the attic, and found that drainage pipe for upstairs units was clogged, which resulted in the unit shut itself off since the sensor was triggered.

With these issues fixed, both units have been working well in the past few days, and I feels much more efficient than when they were installed.

I have disappointment toward Al's A/C & Heating:
1. Why low refrigerant were not detected?
2. Why capacitor on the small unit was replaced? I told him that fan ran all the time on the small unit. And now we knew that capacitor on the big unit was not bad either.
3. When I told that temperature at vent was 70s, why that didn't alert him? With normal A/C, that reading should be at lower 60s.
4. Why jumped to conclusion so quick without check up? What he did couldn't explain why no cold air from small unit (upstairs unit).

Finally, I want to ask Al's A/C & Heating: where are your professionalism?

Cannot give enough praise to Luis and his company. Luis is very courteous, punctual, knowledgeable, and quick.

BEWARE i call this guy i have problem with my heater so he told me he will come and fix it he need $75.00 i say ok so he show up he go up to the the attic and start take in everything apart after 20 minutes i ask how much do i owe you he said $175.00 im like why u said earlier $75.00 he said if you paid cash il make it $150.00 he took the money the heater work for only one hour and stop again i call them on the next morning he said he need $480.00 to fix it and he did not even put all the stuff where they belong he left the flame sensor loose and did not cover back the electric box almost start a fire in the house so i get rip off i just hate to see this happen to any one be careful try to call someone legit you dont get rip off

Excellent service! Quick and very professional!