To date the system has not performed as expected, when installed they failed to check their work and left a very important part of the system without repair, causing the system without a return to be able to recycle the air out of the house, it cost us a lot of energy waste and very high bills. The owner is great on placing blame at us the customers and making excuses even blaming the weather, he is supposed to know what he is doing, he recommended what we needed, but he failed in so many ways. To make matters worst, he even had the nerve to recommend a second unit for upstairs. We won’t use them again. We are stuck now with an unreliable system that is costing us thousands of dollars just to keep the house either cool, or warm.
On a Sunday night at 9:30 PM our elderly parents who live in Marshall called us to tell us their AC wasn’t working and it was 82 degrees in their house. We own a AC & Heating business but we are 3 hours away from them and knew that we could not leave them without AC for that long so we trusted Google to find us a reliable AC company in Marshall. We received a call back within minutes or speaking to the answering service. Matthew arrived to their house within 30 minutes of our initial call. That is hands down first rate service. The fee for an after hours service call was an excellent price, way better than what we were anticipating to pay. This is an honest first rate company! Highly recommended them to anyone needing service in this area! Thank you! Brian and Kristi Houck~True Blue Heat & Air, Royse City, TX
Very good and thorough repair. Knowledgeable repairman. I have colder air now than I've had in years. Will definitely use again and will refer others. Thanks
Wow really good people. They fixed our heater, explained what was going on. And they even let me know some things that need to be done in the future to get it to 100%. I will definitely be using them again!!!! If you need your heat or a/c fixed right I would call them!
Matthew takes great care of my family. We have been using his company since he first started in business and he has always taken great care of my family. Deeply appreciated.
AC was out and they scheduled a service appointment ASAP. First service appointment they seemed to fix the issue, but there was a repair done by the previous owner that was the real underlying issue that caused it to stop working again. They came out the next day and fixed the real issue no charge!
They were so fast and went above and beyond expectation! I would recommend them to anyone! Thank y'all so much for coming to Longview and taking care of our commercial building!
Frank Rodriguez
To date the system has not performed as expected, when installed they failed to check their work and left a very important part of the system without repair, causing the system without a return to be able to recycle the air out of the house, it cost us a lot of energy waste and very high bills. The owner is great on placing blame at us the customers and making excuses even blaming the weather, he is supposed to know what he is doing, he recommended what we needed, but he failed in so many ways. To make matters worst, he even had the nerve to recommend a second unit for upstairs. We won’t use them again. We are stuck now with an unreliable system that is costing us thousands of dollars just to keep the house either cool, or warm.
Kristi H
On a Sunday night at 9:30 PM our elderly parents who live in Marshall called us to tell us their AC wasn’t working and it was 82 degrees in their house. We own a AC & Heating business but we are 3 hours away from them and knew that we could not leave them without AC for that long so we trusted Google to find us a reliable AC company in Marshall. We received a call back within minutes or speaking to the answering service. Matthew arrived to their house within 30 minutes of our initial call. That is hands down first rate service. The fee for an after hours service call was an excellent price, way better than what we were anticipating to pay. This is an honest first rate company! Highly recommended them to anyone needing service in this area! Thank you! Brian and Kristi Houck~True Blue Heat & Air, Royse City, TX
David Godwin
Very good and thorough repair. Knowledgeable repairman. I have colder air now than I've had in years. Will definitely use again and will refer others. Thanks
Joseph and Sarah Greenwood
Wow really good people. They fixed our heater, explained what was going on. And they even let me know some things that need to be done in the future to get it to 100%. I will definitely be using them again!!!! If you need your heat or a/c fixed right I would call them!
jerry hancock
Matthew takes great care of my family. We have been using his company since he first started in business and he has always taken great care of my family. Deeply appreciated.
Brandon Terry
AC was out and they scheduled a service appointment ASAP. First service appointment they seemed to fix the issue, but there was a repair done by the previous owner that was the real underlying issue that caused it to stop working again. They came out the next day and fixed the real issue no charge!
Jennifer Smith
They were so fast and went above and beyond expectation! I would recommend them to anyone! Thank y'all so much for coming to Longview and taking care of our commercial building!
Scott N
they arrived at my home very fast and replaced my ac motor very quick also. Definitely called the right people for the job. Even at 9pm on a Saturday.
Jessica Leathers
Great fast service. They always come out asap to make sure my tenants are taken care of.
Austin Holland
Great folks. Very service oriented.All Elements is the future of A/C Contractors in Marshall.