Washington A/C & Heating LLC

Edited in response to the owners response- Poor poor poor customer service, their technician Walt, completed his work and asked me to pay the invoice. He wanted to charge me a fee to haul away the old compressor, I asked him to leave it and I would take care of the disposal, to help me save $80. His response was ”I have to make a dollar some how” which is frustrating because I know the home warranty company compensated for the job. That’s when he insisted that I pay the invoice at the moment, I was in the middle of yard maintenance and told him I would pay it the second I was done. Walt proceeded to pull the fuse to my A/C system leaving my wife and son inside with out air. Then he said once you pay the invoice then you’ll get your air back. I didn’t appreciate his attitude or holding my AC system “hostage” when I told him I would pay. So I quickly paid it on my phone thinking that would resolve the issue, nope Walt sat in his truck for 10 minutes then approached me and asked/demanded how much longer are you going to be. That’s when I informed him that I paid their invoice 10 minutes ago and his response was “oh I didn’t get the notification” then he reinstated the fuse and left. I went to look at the AC unit once he left and found trash that he just left out. I really don’t appreciate the hostility and rude behavior. I really hope this isn’t the norm for this company.

Response: thank you for your response although I would have to disagree I do not feel like there was a misunderstanding and you didn’t address any of my concerns except the part about the compressor disposal fee.

I would like clarification, do you normally allow your employees or just Walter to bully your customers and be unjustifiably rude to your customers? Is it normal practice to allow employees to repair ac units then hold them hostage and threaten to pull the new compressor(which y’all didn’t pay for and we’re already paid by the home warranty company for install) until the customer pays you when I told Walter I would pay the invoice? I guess I’m just confused on that part.

I feel like the warranty work you do is a scam, the warranty company already pays you for the work, you don’t have to pay for the part and you come up with misc but required fees to repair the A/C units.

Walters response to me inquiring about leaving the old compressor was “we gotta make a dollar some how” which is frustrating but I still told him I would pay the invoice, I never said I wouldn’t pay and you can check his GoPro footage.

Not to mention you didn’t address the trash left behind, if I paid you for maintenance wouldn’t that include clean up?

Walter is GREAT! He's so nice and works so hard to take care of you. Top quality every time. I really appreciate the work he's done for me.

Walter is super helpful and friendly. Once you're on the schedule, he shows up as scheduled, which I appreciate. He's done an inspection of our HVAC system. Most recently he helped me install 2 new thermostats and get another back online.

Walter has serviced us twice now for maintenance. This time we also needed him to install a vent. I like that that he is able to communicate electronically. He has always been thorough and informative. He is honest and a good guy to do business with. I would recommend his company and am a loyal customer.

We have been dealing with A/C issues on and off for 18 months. Numerous people came, checked, charged, yet the problem persisted. I am so glad our warranty company hooked us up with Walter . He's very courteous. Constantly gave us explanations for whatever queries we had. The best part was he explained everything to us in layman terms, and not like the other guys who kept using terms and concepts we were having trouble understanding. He replaced our evaporator coil system, was very prompt in response, very flexible with the timing and was thorough in his job. I highly recommend giving him a call for any of your a/c system problems.

Very quick to respond to our warranty work order & provided updates along the way. Walter the technician was early, courteous, & very helpful. Our units use R-22 refrigerant & he was able to service both units to get them back in working order. Great service!

This was the BEST experience that I’ve ever had from a A/C repair company! Walter is an amazing technician that made us feel very comfortable with the transaction and delivered on everything he promised and then some!!
They were more than fair on price, extremely prompt, knowledgeable and treated us like we were long time customers. I recommend you call this company and only this company for your heating and cooling maintenance and repair needs.

Walter did a wonderful and thorough job inspecting our AC and ensuring that it is in working order for summer. He gave me a list beforehand of everything he would inspect. He is very knowledgeable and honest. I highly recommend!

Walter was great! Good communication, fair price, and most of all great work. Our tenant’s window AC was not working so I called 7 AC Companies. All turned me down saying they don’t work on window AC units but Walter was down for it. On the scheduled service day he notified me that he was on his way, showed up on time, fixed the window AC unit and made sure everything was working before leaving. We have a number of rental units & recommend him to others!

Walter was an amazing technician. Took his time and provided detail on what he was doing the entire time he was onsite. He provided good feedback and also checked to see if my unit was still under warranty. It was and he informed me how to make a claim for any future repairs. I am going to use this company for all my A/C needs.