Long Electric and Air Conditioning, LLC

I came in to work on a Sunday afternoon, 105 degrees outside, and no a/c. Called Long Electric and they had their tech, Kevin, out here within an hour. 30 minutes later, A/C is repaired and blowing cold air. Great work!

John texted me to let me know he was on his way, Arrived on time. He was professional and courteous and did a good job. Would definitely recommend.

I tried this place out because of the good reviews. I called to make an appt. To come check out my A/C unit outside cause it's not working and I'm without A/C it's super hot! The dispatching lady tells me since they are busy today it'll be $127 I asked before hand is that the price to check it out??... She said no that is the price to fix it, so I'm thinking that's good not bad at all so that is the only reason I agree to have them come out and check my A/C out. So they come they check it out and tell me the compressor is bad and it'll be $3000 and since my unit is old might as well replace it which will be $5000, I tell them oh no that's way over my budget so I'm thinking in my head ok well bye. And then they bust out with, that'll be $127. I say what the lady said that price is for fixing the issue they say no that's to check it out and I said but I'm still without A/C so one of the gentlemen gets mad and says ok bye!! with an attitude and I say good bye. That's outrageous to pay that much just to come look at the issue and not do a single thing. I don't know if the lady got the info wrong or lied just to use their services and waste time but I would of never agreed in the first place if she would have told me its $127 to just come check out the issue. I wouldn't recommend, what bothered me was they had the nerve of actually trying to charge me that much for doing nothing!

I spoke to receptionist on 3-29...she scheduled my appt for Friday 4-2 between 3-5...NO ONE SHOWED UP OR GAVE ME A CURIOSITY CALL FOR REASON...I CALLED AT 5:30 AND RECEIVED RECORDING THAT BUSINESS WAS CLOSED AT 5PM...... WHAT A WASTE OF MY TIME AND EFFORT... I AM SO DISAPPOINTED THAT I WAS DISREGARDED.... WHAT HAPPENED TO CUSTOMER SERVICE????

E.

I have used Long's for many years, and I have always been extremely satisfied with the quality of their work and prompt response to my needs.

A true, old-fashioned, family run business that is really great. Always provides great service, timely and prompt. I highly recommend them.

Service call was very reasonable. Another local company tried to charge us $250 (3 times more) just to come out

We gave them no notice but they showed up ASAP. Cost was very reasonable and the techs were extremely helpful.

I can rely on Long to take care of my needs. They stand behind their work and the products they use and sell.

I’ve used Long for 30 years...wonderful people & service.