Houston Air Duct Cleaning

Gabriel and Eddi from Houston Air duct cleaning company came to my home to clean my air ducts. Both of these individuals were very professional in explaining what was needed to be done. I am pleased with their work and will recommend them to others.

Thanks for the job you did "Houston Air Duct Cleaning" I was so happy after the service you provided me. My air ducts were full of dust and bacteria and as soon as you cleaned it all my allergies were all gone. Me and my family are very satisfied with you guys, thank you!

I used these Houston Air Duct Cleaning in the past for my air duct cleaning and they did a great job with that. I preferred his job.
So recently I've slowly been redoing my bathroom and when I added a fan and heater I noticed I barely had any insulation in my attic. So got a couple quotes and went with these guys cause I've used them in the past. They were probably the middle ground in terms of price.

Thank you for excellent service. I had an air duct cleaning service done by your crew of technicians and I am very satisfied for that. I definitely recommend Houston Air Duct Cleaning for your air duct services needs they do a professional job.

I found mold on my house in Houston!!!!!
I spoke to a few air duct companies and Houston air duct cleaning gave me an amazing deal.
the work was done afficintly and professionally and I am very happy with the results.
I highly recommend their services

I scheduled one of their technicians to come out to one of my commercial properties with strict instructions to call me when the technician is on his way and when he finished his inspection. They did neither, I had to call the office to get updates and they had no idea if he was on site or not. The claimed their tech had called our office and spoke with a coworker. The coworker had not received any call from a technician. Since then these people have become completely unresponsive. They never check their voicemail, email or pick up the phone. You cannot even leave messages because their voicemail box is full. They do not complete any quotes in a timely manner. Do what I did go somewhere else for service.

Thanks to the team from Houston air duct cleaning my allergies are gone. They did a cleaning of all the air ducts at my home and I could feel the results right away. Very professional services and friendly team. Thank you

They arrived late for the first appointment which I should have taken as a sign of things to come. Paid for the most expensive package which includes a UV light which is several hundred dollars more than the next highest package. At the END of a several hour appointment they told me there wasn't an outlet close end to plug in the light that was already installed. I needed to go buy an extension cord myself to finish installation. Super inconvenient given the amount paid to have a job not finished, also feel this is something the technician should have been able to tell me prior to installation so I could make an informed decision. After getting cord and searching endlessly with my husband I. The attic, we determined it wasn't as simple as a plug in as technician described. Multiple calls, weeks and 2 missed appointments later, I am supposed to have a technician here in 20 minutes to complete this job - won't hold my breath. On top of being completely inconciderate of the time I've taken away from my personal life to be here for missed appointments, I have NEVER recieved the curtesy of a return call from a supervisor (despite requesting this 3 times). I also had to threaten to dispute the charge on my credit card to have action on this issue. I would be happy to update and adjust rating accordingly based on today's appointment outcome and if a supervisor ever dignifies me with a return call but as of now, avoid this company at all cost! Too many people offering similar services in Houston and surrounding areas to set yourself up for a customer service experience this terrible. Wish I could give less than 1 star at this point.
Additional added information: changed from 1 to 3 stars as they did eventually rectify UV light situation and offer to buy (although I didn't accept) the extension cord. I received a called on Memorial Day, nearly 1 month after posting this review that they had let go of technician due to similar issues (although I also had issues with the office and getting return calls, follow-up, etc) and would like to send someone to fix this situation. On Thursday, Tom came out and was helpful. Hence, a change from 1 to 3 stars. They have offered a free cleaning for next year as well - so I will update again after that customer service experience.

Great service I was very satisfied with the air duct cleaning you did at my home. I had my air ducts cleaned before but never had such a good experience. The technicians were friendly and at the same time very professional. Thank you I will recommend to everyone

Terrible experience!
I'm a property manager and this is for one of my rental houses.
I called this company for air duct cleaning services because I think 4.7 is pretty high. And they were available right that day for services.

The company website claims $89.95 for unlimited duct cleaning and whole unit inspection. After the cleaners came to the house, they charge $69 for each large return and $25 for each small return, in addition to the $89.95...and with these charges, they don't even clean the return cover!

I agreed to make the payment and then they said the whole AC system is terribly black molded and sent me some pictures, which they were not willing to tell me where they took. They said they can kill the mold for now for $300 but they strongly suggested me to take the next level of killing molds, $1399. I told them that I can pay for the $300 for now but need to talk the property owner to make the decision for the $1399 package. And I paid for the $300 killing molds AND air duct cleaning.

Shortly after I paid, my tenant came back home, finding that the cleaners already packed up and about to leave. The cleaners told my tenant that I didn't want to pay (because I needed to wait for the home owner to make decision), so they didn't do the job and they would come back if I pay.

I called the office the next day from the house and complained for their technicians not doing their job even I paid. The technician then called me, claiming that he finished the job and he told my tenant that he finished the job. At that moment, I was standing under an AC return, watching dusty spider web hanging down from the return cover. Then I reach my hand into an AC duct and my fingers were blacked. So I asked, "what did you finish?" He said something blahblahblah which I don't quite understand, so I asked if he could send me some pictures to show me whatever he did. He said he couldn't because I didn't pay for the $1399 package. Later he claimed that cleaning a return cover was not included in the charge ($89.95 initial and $25 per each small return) and I have to pay $1699 for the highest level of killing molds package to clean a return cover!

When explaining the "great work" he would do, the technician said he would brush the insulation to remove the mold, which is odd because that would spread the spore.

The technician is not licensed to deal with mold. Today, a licensed mold profession pointed out that according the pictures the technician sent me, that is not black mold!

By the way, the technician is actually from another company, Aura duct cleaning. Houston Air Duct Cleaning subcontracted the work to Aura.