Dial One Johnson Plumbing, Cooling & Heating

We were so pleased to have Dial One to upgrade our HVAC system for a hot Summer ahead. We've been with the for our HVAC and plumbing needs going on 4 1/2 years now. We highly recommend their services.

Great response and great repair. Almost everything went as expected.

I was disappointed that the plumber didn't perform a quality check when he completed his work. I returned home from the hospital to no water turned on in the house. The water was turned on at the street, but not at the house cut-off point. Not only was that inconvenient at 9P.M. at night and not feeling well I had to turn the water on and flush out the mud at the outside hydrant. The plumber should have tested his work. If he had I would have returned home to a home with clean running water.

You can see the water cut-off valve is only six feet from the repair.

The repair hole is still open because I requested that the plumber not fill it in so that I may use sand instead of the rocks that came out.

A side note: I opened the hole and will fill it back in which saved the plumbers time and effort. I still paid the same price as if i hadn't performed the hard work.

As usual, the service was impeccable. James and his partner were professional, courteous, and proficient. They came in, diagnosed, and informed us of the possible issues and costs. Then proceeded with ease, and ultimately the price was less than initially suggested, as he expressed but had to give the possibility of said cost. Nonetheless, it was seamless, harmless, and highly efficient as I mentioned earlier. Awesome!

Dan came out to do an estimate for our HVAC maintenance plan. I checked no because we have not decided yet on how we will go forward with bids and such. But Dan was very personable, professional, and very easy to get along with. He had very good knowledge and is an asset to your company. I've dealt with difficult people who have come to give bids before, and he's not one of them! Thanks

I think Matt might have been your service man's name, but I couldn't ask for a better worker, patient serviceman who explained our system's needs and how he repaired/replaced some needed item on the unit, along with standart 6 month maintenance. Please send him again, as they are all good, but I was favorable impressed with his dedication to check, clean, repair, and explain everything included and offer us options to our future services from your company. I rate him as a 10. Al Green.

From the very first phone call the service I received was great. The team kept me up to date with the plumber’s estimated arrival time. When the plumber arrived he quickly figured out the issue, gave me the price and had everything good to go in an hour. Will definitely call them again if needed in the future.

Dan was incredible and provided better service than I could ask for! I am absolutely impressed with the level of professionalism from the office team to the field team - excellent communication, precise and accurate! Dial 1 is the only HVAC and plumbing team I will use going forward, strongly recommended and endorsed. I encourage anyone needing HVAC related services to book with Dan, awesome guy! Thank you Dan & Dial 1 team for earning my trust and loyalty as a customer for life!

Services rendered was very professional. The administrative staff contacted me to confirm my appointment and also to notify me of the technicians arrival time. The technician arrived on time and did a quick assessment of all my concerns. A few of the items e.g. lighting hot water tan and adjusting chain in toilet to stop running water, were quick fixes that required no payment.

The repair of the kitchen sink and a leaky faucet required going to get more parts in which he quickly picked up and returned in a reasonable manner. He knocked on the door prior to entering my home so as to preserve my privacy and avoid scaring me. He repaired both items and cleaned up his mess in less than 20 minutes. I was able to pay using their hand-held scanner. Overall, it was a great transaction. He even told me how to light the hot water tank. I was sent my invoice via email and given a quote on some other items. More importantly, I will not have to pay for another home visit assessment for that particular should I decide to repair it in the future.

Dan came out at the time that was appointed. I found him to be very proficient and professional and courteous. After inspecting the unit and the thermostat he explained and my needs and my options. It is very nice meeting him.

One of the best experiences, I have had, in awhile. Solid, professional company, with great representation and honest people. I would recommend them, lol, to my enemies. Do yourself a favor and call them now.