PHI Heat & Air, Inc

Great team, showed up on time and I would and will use this company again as a result of their professionalism. The team that serviced my A/C was excellent and professional! A great group of guys.

Even on memorial day weekend PHI was responsive, came to the house quickly, and returned to resolve a subsequent issue the very next day. We have used PHI for a number of years and will continue to do so.

The Service Tech was very professional and did a great job on the service maintenance on the system. PHI Heat & Air always do a great job!!!

Estimate# 35965579

Some slob showed up 30 minutes late and left us a nice surprise. Was rude to my wife when she asked if he needed anything. While she waited for his response a few moments later he said “you know this is going to take a while.”

Didn’t even take the time to open up the unit to inspect coils, saw a little rust and said it need’s total replacement.

I’ve gotten 2 quotes from other companies that with his report without even coming out we’re $5800 and $6000...

Not to mention, he walked in on my brother (who was naked) using the restroom.

4A6H7048 HEAT PUMP
TEM6A0C48 AIR HANDLER
BAYHTR1523BRKA HEAT KIT ACONT824 THERMOSTAT
Plenum SUPLLY AND RETURN
CY 060L DRAIN PAN 30X60
HUNG RITE, HANGING PLATFORM
H/c hcc14-23 FILTER RACK WITH FILTER LABOR 12.5
REWORK ZONING DUCT

1.00 5,700.00
1.00 2,500.00
1.00 200.00
2.00 200.00
2.00 150.00
1.00 125.00
1.00 350.00
1.00 175.00
1.00 1,300.00
1.00 1,500.00

Description Qty Rate Total
EXTENDED WARRANTY HEAT PUMP FINANCING
RESIDENTIAL
8.25% 693.00
CUSTOMER MESSAGE
PRE-WORK SIGNATURE
Estimate Total: $13,243.00

This company is a gem of a find. I had asked them to come as a second opinion from the initial company I called, (1st Class Heat and Air).
This first company assured me the Freon level was fine. That the Freon type I had was the very expensive kind. That the coil in one of the units was bad and I had an option of a $4,950 repair or an $8,000 replacement.
PHI Heat and Air came and found the unit was very low on the less expensive kind of Freon. Chris (highly skilled professional) quickly charged the system, added dye to identify any leaks, and the system recovered immediately and is running great two weeks later.
He charged me a few hundred dollars and assured me the coil or system doesn’t need replaced. Also, followed up with a courtesy call to ensure all is working well. I’m so impressed!!
So good to find competent, honest, customer focused businesses.
PHI you have a customer for life and free word of mouth advertising.

Capacitor went out on an older compressor around 5:00 and by 8:30, Chris and two young men were out here and replaced it. Same day service is really hard to find these days, but these guys are reliable and professional and go the extra mile! I had them out in the winter with another issue and Derrick took care of that as well. This is a top notch HVAC company that focuses on customer service and satisfaction. Thanks again PHI!

Explained what was causing issue and how I can be proactive so it doesn't happen again.

They were responsive and helpful from the first time I called. They walked me through things I could try to troubleshoot the problem. When nothing else worked they made a priority to get a guy out to my house even though the snow and ice was horrible out. With all the calls they got, they made sure to let me know when they could be there and texted me with any updates.

When the tech got here he looked at all the items needed to find out the problem got up in the attic and zeroed in on the problem very quickly. He called immediately to see if parts were available and put them on hold for us and then went and got them. He came back shortly and installed everything. As for clean it looked as though he was never here he took all the old parts and cleaned up everything. Then he just waited and checked out to make sure the vents were putting out appropriate heat.

I know during the storm they are flooded with calls but they were attentive polite and very informative and never promised more than they could deliver. They made a point to get us back with heat. They were fair with prices and their service was second to none.

I would recommend them to anybody needing air or heat work. They go above and beyond

The guys came immediately and identified the problem gave me several solutions and different price points and helped me make a very intelligent decision to get our cooling system back online within a matter of minutes and then also established a longer-term plan for the future. The guys were clean professional and prompt and I will never ever hesitate to call them again!

PHI made our bad AC/Heat unit a pleasant experience. They came out ASAP and got us taken care of. If you want a great trust worthy company to work with, then give them a shot. We will never use another company again! They are truly the best at their trade.