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  • Onsite services

Superior Air conditioning & Heat LLC Reviews - 56

5
Quality
5.0
Location
5.0
Price
4.0
Service
4.5
chris cunnington

It can sometimes be a challenge to find technicians with both high competence and also integrity - Jacob and his team have proved to have both.
When our mini split system that they installed last year stopped cooling, Jacob and his team were able to locate the problem, and within 24 hours repair it according to the warranty rules that they had promised.
They have been professional, got the job done and added no unfair additional fees.
I fully recommend them!

Christina Bradley

We have a unit that is 20+ years old and being that we just bought this house about 8 months ago, buying or financing a new A/C wasn’t in the cards for us at the moment. After 5-6 other A/C companies came out charging a service for each one, no one would even discuss repairing or determining what the true issue was. After calling Superior, Jacob was understanding to the situation and even discussed the issue further with me over the phone vs charging me a service fee, which I truly appreciate. His tech, Samuel, came to the house & within 10-15 mins, he diagnosed the problem and was able to fix it within 30 mins of n addition to other options that we have going forward. It has been a very long hard month without A/C and having 2 special needs boys along with working from home. Superior will definitely gain my business again. Hands down one of the best companies I have done business with. I cannot thank them enough! THANK YOU

Wilcott Family

Not only were they reasonably priced but they were extremely responsive, respectful, and professional. All communications before, during, and after our service were informative and helpful. Our new HVAC system has made SUCH a difference! We shopped around and got a lot of quotes and recommendations and ultimately chose Jacob and his team for their product knowledge, flexibility, and price. They performed a quality job and left our house cleaner and cooler than they found it. So far, so good! Definitely check them out of you're in the market for HVAC work.

Melodey Tittle

Long overdue leaving this review- Jake and his guys came out a month ago to repair my ac that had frozen up the previous day. My home is almost 5 years old and not only did they immediately address the issue to get cold air blowing again but identified the culprit of the problem and researched the part and original installation to find the part (interior unit coil) was actually covered under warranty. They were out the next day part in hand changing it out. While they were in my home they addressed a long time issue we’d had with one room staying way hotter than the rest. We’d had this issue addressed before by someone else who made it a bit better but Jake knew right away the perfect solution that not only made that room cool like the rest but I feel the entire home is blowing way cooler air or maybe more of it🤷‍♀️ At this point I’m more often raising the temp on the thermostat to shut the unit off because it’s so cold instead of lowering it like before. I’m happy to report these guys really know what they’re doing!

The Webbs

Jacob and Glenn were amazing, quick, highly knowledgable, and guarantee their work. They were beyond honest and I trusted them in my home the entire time they were there. I have since referred several neighbors to Superior and they have all raved about the service they also received. Thanks Jacob for always being available and fair!

Brandon Gladney

I had a quote from another HVAC business and they relayed an amount that was extremely expensive. I reached out to Superior and they provided a quote over the phone and came out same day for service. Extremely professional, accurate, and courteous. Will certainly recommend and continue to do business with!

Ron Elswick

Superior Air Conditioning & Heat LLC completed a complete replacement of our Two heat and A/C units both inside and out as well as our complete Ductwork a week ago. We are very pleased with the workmanship and products used. The airflow is stronger, cleaner, and quieter. The work crew was respectful of our home, privacy, and movement in and out with tools and supplies. This was the smoothest and easiest contractors with whom we’ve ever done business. We are so pleased and grateful for the quick and quality installation and removal of the old parts. Definitely use this company. Like us, You’ll be glad you did!

Kim Brown

I was referred to Superior after having received quotes to replace my whole system from other companies. Superior was extremely prompt in coming out to evaluate my needs, I got a quote within maybe an hour or two of them leaving my home (which was not my experience with the other companies). The owner, Jacob, is very hands on. When his associate was at my house the 1st time, he was on the phone with him to make sure everything was covered. I was a bit apprehensive (due to it being such an investment) and had additional questions. Jacob was more than patient with me, even came out a 2nd time personally with some of his crew to do another evaluation to make sure all my concerns were addressed. Anytime I had a follow up question he responded very quickly and he did everything he possibly could to make me comfortable with my decision. On install day they were here on time and worked very quickly. They were always professional and respectful of my home/property. The guys that had to crawl all through my itty bitty attic crawlspace never complained either (and its small!). Even after all was said and done, Jacob continued to follow up to confirm I was satisfied. I would definitely recommend them and will continue to use them for maintenance needs, etc. Good service is so hard to find these days, and these guys give it!

N Wilson

My AC had been out for several days, leaving the temperature inside the house at 90+ degrees. My home warranty company set up a service appointment for between 3 to 8 pm. Glen called early in the 3 o'clock hour to say he was on his way. He diagnosed the issue promptly and submitted a claim to my home warranty company for the part needed. By 4:30 the AC was fixed, the house was cooling down and I was only out the service fee. I will definitely use Superior Air again.

Bill Ketchel

Jacob and his team did a fantastic job of installing two HVAC systems in our house. Our AC went out on Sunday and they were on-site the following day. His team was prompt, courteous and professional. They are a perfect example of how to do business and serve customers. They didn't push me to a specific brand or scope of work. They just presented the facts of what was wrong with our system and allowed us to decide how to proceed. No pressure at all, just professional guidance. I will recommend them to anyone I know needing HVAC service or a new system.

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