El Paso Climate Solutions LLC

Had system a few years ago, when we called to him repair took several calls to get ahold of him. He never calls back or texts back. Worst customer service I’ve experienced. Was charged $100 for a service call which never resolved issue. Just gave up and called someone else. Will never recommend this company or owner to anyone and will actually tell everybody what bad service and professionalism he has. I would put zero stars if it allowed!

The guy doesn't schedule appointments or nothing he expect for you to wait for him the hole day. Never answered the phone, and he ask to only messages him, but he doesn't answer the message either. When shows up he want to charge $89 to take a look at the AC without any agreement to that fee. This guy it's a joke, don't waste your time on this guy.

Beware!!! Worst, worst, worst company ever. Don't hire these people. They don't know how to put systems, my mother's, my aunts and mine don't work . The refrigeration systems stop functioning every other month. When it stops working and you try to call them the owner Alfredo will ignore all calls. I had tried calling several times and he avoided my calls. When this happened I decided to send two other companies (which were VERY professional ) and they mentioned that the system was put incorrectly. I called Alfredo several times for weeks and he nevered answered until I messaged him late. When I told him what the other company said, he tried arguing and said he would go. He showed up a couple of days later. I tried to tell him what the others mention, he said he didn't care what anyone said that their opinions were wrong and he argued with me. Then he looked at the system and said that a part needed to be replaced. 3 weeks later and he hasn't gone to fix it. We have called and called and still no answer.

These guys installed at my parents home and we thought they were doing work professionally. Turns out the solar company hired them so they didn’t write out a contract. Aside from a fire hazard the correct ton air conditioner was not installed they installed it in one day and no one ever heard of them again. Didn’t even offer a warranty or his number.

I wouldn’t recommend their service at all!!!

Jorge provided an estimate to replace duct work. We agreed the work would be scheduled for a Tuesday. We called him on Tuesday and he claimed a piece of equipment was down and he would need to reschedule the work until Saturday. We contacted him on Saturday and he claimed a family member was sick and he wasn't able to do the work. He agreed to schedule the work on Monday. We texted and called him several times. He finally returned a text close to noon. He said he was on his way. He showed up to tell us he would not be able to do the work. He said we could either wait or go with someone else. He didn't have the courtesy to contact us the couple of times he cancelled. We had to reach out to him and we brought it to his attention, he simply replied by stating he had a lot of work. We went one week without air conditioning because we had agreed we would have the ceiling down for him. Extremely disappointed by the manner in which Jorge treated us and do not plan to do business with Climate Solutions ever!
In response to the owners below comments I will say that a price was never negotiated. He gave us a price and we agreed to it and we never asked him to change that price. He says we wanted a lower price but that is false. He gave us a good price but never came through. Price had nothing to do with why he avoided our calls and texts and put us off for a week.

DO NOT WASTE YOUR TIME AND MONEY WITH THIS COMPANY! ITS A JOKE THEY NEVER RESPOND TO MESSAGES NOBODY EVER ANSWERS THE PHONE.THEY DO NOT STAND BEHIND THIER INSTALLATIONS! IF YOU EVER NEED A WARRANTY REPAIR GOOD LUCK TO GET THEM TO ANSWER OR RESPOND!

My parents have been waiting on AC repairs from Mr. Camacho for over a month already. He's been paid even when the unit had 10 year extended warranty. Horrible call back and wait time. Says he'll stop by at a certain time and ignores calls when he doesn't show up on scheduled times.

Our A/C went out, and a tech was out there with in 2 days, got it going that day. Great customer service, fast service.

Alfredo was very professional and installed an air conditioner unit in my home. Its nice having cold air again, my other air conditioner was not working anymore.

I used to have el paso climate solutions come to my house to do start ups for the winter time because i couldnt get up on the roof. MR. Comacho came to my house like he said he would for a refrigerated air conversion mini split system and has the best prices in town. I'm preparing for a ductless minisplit system for my back side of my house as I continue with home projects with energy efficient windows with window world and refrigerated air and heating. This would be a huge upgrade for my two huge bedrooms in my five bed room house that was originally with evaporative cooling and a wall heater. thanks to Mr. Camacho and Gilbert for their business.