Excel Geothermal A/C & Heat, LLC

My Climate Master HVAC system stopped working in the middle of July. The company that installed it 7 years ago had gone out of business and I wasn't sure who to call. I checked out the google reviews and decided to give Excel Geothermal a try. I called their number, had a tech (Jeffrey) at my door in about an hour and my system back up and running 30 minutes later. A well run company with great service. I highly recommend Excel Geothermal and know who to call next time around.

Excel goes above and beyond for their customers. I had an urgent issue that needed tending to right away. My phone call to Excel was quick and easy in regards to their after hours response team. I called at 1PM, Jeff Pittman was at my house by 2PM. Keep in mind it’s a Sunday. Jeff stayed at my house for 3.5 hours, taking time away from his own family on a Sunday, to make sure that my family was taken care of and had our system up and running back to normal. I can’t say enough about Jeff and his hard work. He was respectful, and worked his tail off. If you’re looking for any geothermal experts please do yourself a favor and use Excel. First-class all the way. Thanks again, Jeff!

Just a quick update...Isai came back out to check on the system the following day, Monday. He replaced two damper motors and continued to provide excellent customer service. Everything was scheduled through Priscilla over the phone and she made the entire process go as smoothly as possible. No hiccups whatsoever and always timely. The people at Excel are incredible. Kudos to Roy Schar "President at Excel" for running and operating an outstanding company. I truly can't say enough about this team. They're the best!

I cannot say enough about the guys on the Excel team. My mothers pumps were out on her Geothermal unit and even though they were booked solid for weeks they worked her in on a Saturday and stayed until after 10:00 PM to finish the job. I am very grateful to have someone that can do a superior job and keep us from having to worry about the small issues that can arrise. Thanks Roy, Mario and Alexandra for the help. You are a super team and we are grateful for your help!!!

As a LEED certified green Architect in the DFW metroplex I have found it next to impossible to work with Excel Geothermal. They have a nice website and are eager enough for an initial consultation. After that however they quickly rush on to the next customer. No follow up from staff and very basic technical knowledge during design which is extremely concerning!! Luckily I have found a different geothermal installer also in DFW that is not only much more knowledgeable but also understand the importance of timely communication as well as dedicated commitment to delivery. Please be aware as you are making a big financial investment. I hope your experience differs from mine

ISAI ESPINOSA was our tech today. He was both professional and friendly. He came prepared for the work and represented Excel in the best possible way.

Mario
Was on time, he was a professional and diagnosed our problem quickly and repaired the issue. In addition he pointed out a problem we were going to have in the future and we wanted him to go ahead an fix that problem before it went out. He is absolutely the man you should request to solve your HVAC issues. He gets five stars!

I had another company come out and do almost nothing. They tried to convenience me that my compressor was bad. These guys came out saw quickly it was just electrical wiring, a much less expensive issue and nothing to do with my compressor. Highly recommend Excel to anyone.

I love this company so much. I’ve had trouble with my AC for years and they were the only ones to figure out my problem and get it fixed for good. They just came out again today for a service call and again, it was a great experience. They know their stuff and will get it fixed correctly the first time. You won’t be disappointed. Thrilled I found them!!

Sadly, another example of a construction related company that has learned during an uptick in home sales and growth, that's you can just ignore customers and blow them off because they can afford to loose you right now: Ignores emails, blows off requests, and zero follow-up. I would love to support this local business with all my dollars, but this one specially stank. No referral from me - But maybe your experience will be different.

Isai was my HVAC technician and did a great job. He was on time, and was able to quickly service my HVAC unit. He also answered all my questions I had about the unit and provided recommendations to extend its life. Highly recommend.