Aloha AC and heating

Aloha AC did an AMAZING job! Our thermostat was not working and the company that originally installed everything were coming up with solutions that were way too expensive and technologically outdated. Aloha AC recommended a solution that we were very pleased with. They did the job in a timely manner, for a good price, and performed good quality work. Thanks, Aloha AC and Heating!

American Home Shield assigned Aloha to repair my A/C and I had a great experience. I'm kind of handy and like to learn how this stuff works and on the first visit, Gino took time to teach me a few simple things and answer all my questions. As it turned out, the repair was much more involved than the usual couple of things that fail so after some back and forth with AHS and Gino and Danielle at Aloha to make sure I understood all my options, Aloha got the parts ordered and scheduled the repair. During the entire process, communication was clear and easy and my out of pocket expenses were exactly inline with what is written in my AHS contract. I would have no problem using Aloha and Gino again.

As a retired military officer of 22 years, over the course of my career and often leaving my home, I always was concerned about who my wife let into our home and if she was going to be treated fairly and honestly.

From my own personal experience, I am happy to write this review about small family owned company who stands behind their team and pride themselves on their quality of work and customer satisfaction! I couldn’t be more pleased than to have had the owner, Matt, take care of my HVAC system and get me up and running again!

My HVAC had a gremlin living inside of it. First, the gas valve went bad, then the circuit board followed by the blower motor. Seriously, this thing was a nightmare. Matt and his team were able to quickly source the parts and make the necessary repairs. They even came back to check up on my unit to ensure it was operating smoothly.

We had our 83-year-old grandmother staying with us through the holidays from Jersey…. They were concerned about keeping her warm as it was freezing outside. Again, we couldn’t be happier with the results and professionalism from Aloha AC and Heating!

I have a home warranty with American Home Shield and they sent Aloha in response to an A/C not cooling. Aloha determined that my evaporator coil needed to be replaced. AHS was willing to pay for that, but Aloha jacked up the cost with "modifications" totaling $2185.00 that weren't covered by AHS. I tried for a month for someone from Aloha to contact me and explain what the modifications entailed. No one but the uninformed dispatcher wound return my call. She finally stated that the owner would contact me, but he never did.

I was finally sent an estimate from Aloha that included $195 for an upgraded drain pan, $295 for auxiliary drain line to code, $450 for Mastic Seal, $295 for Float Switch, and $950 for 10 lbs R410A. Again, Aloha wouldn't return calls to offer an explanation.

I contacted a reputable, highly rated and recommended company and found out that none of the "modification" that Aloha stated needed to be done. In order for anything to be brought up to code, a permit from the city would need to be obtained. The coil was simply pulled and a new one installed. No permit or code upgrades were needed.

Upon further investigation, most HVAC contractors charge around $200 per hour for labor, but AHS only pays their contractors a portion of that. Also, the coolant used in my system is R410A, which only costs the contractor around $8 per pound and to fully recharge a home system should only cost about $100 to $320 on average.

Aloha is a crooked company and were trying to screw me in order to recover their costs with bogus, so called modifications.

Never use them or AHS, for that matter. AHS will not stand behind their customers.

I would be careful, these people try to upcharge you for things that are not needed. I got 2 separate quotes for about two thirds of the price. I understand everyone needs to make a living but there is no need to be abusive.

Fantastic quick and professional service. They know exactly what to look for and explain everything. 10/10 will come back for any future AC/Heating problems.

I used "AHS" to set up an appointment for my AC unit. This interaction resulted in multiple visits to correct ongoing issues. At the time when I wrote my first review, I unfairly attributed these issues to "Aloha" with the delays and several visitations becoming frustrating as technicians struggled to determine the problem. It was at this time I observed "Matt" (the owner) personally attach himself to diagnosing and correcting the issues and with the help of his employee-technician "Gino", both stayed late into the evening to fix my AC. This dedication and commitment has earned my trust in "Aloha" to go above and beyond to repair any AC issue that may prop-up. I would like to thank "Matt" and "Gino" for their successful work and would wholeheartedly recommend this company for any Air-Conditioning needs...Bravo!!

You will not find better customer service. Matt, Gino, and the whole crew are top notch. So glad we found Aloha!