They have done great work for us. Before we bought our house, the inspection found a problem with the AC. They came out and fixed it promptly so we could keep everything on track with our closing. The capacitor recently went out, and they were out the next day and got it fixed without any problems. The folks that work there are very nice and courteous as well.
Their techs have been super helpful and very respectful. Quick turnaround time very willing to help and explain what the issues are. It has taken several visits through the year to get the AC units to function properly but it is new construction so totally understandable.The person claiming to be the owner and who answers the phone is very rude and lacks customer service skills. The power company was requesting evidence the company had worked on our system to adjust our rate class. When it was requested he said he would mail it. Since the power company needed it asap (otherwise we would keep being charged at a higher rate) I asked him if he could email it, he said they did not email. So I asked if he could take a picture of it and text it to me so I could get it to the power company asap. He said he could not. So I drove 40 miles to go pick it up personally. When I got there he gave me a copy where you could not even read the hand-writting because it was a carbon copy. I was upset and took a picture with my cell phone of the original invoice . When asked if I could talk to the owner because the lack of customer service he went irate and said he was the owner. Well I guess he was either having a bad day or has no clue how to help customers. When you help customers they keep coming back and giving you work.
After getting quotes from other "reputable companies, JG Innovative replaced a unit at a reasonable cost, unlike the others. Totally professional and courteous. Highly recommend them!
These guys are angels, they certainly take care of senior citizens in this heat. We had every fan we owned and could borrow, and without an appointment they worked us in fast and the cost was reasonable, no emergency service surcharges in the fine print, just an honest business who really care. Thank you so much.
Great company! They installed the A/C in my new home and have been servicing my homes for years. They are always quick to find a solution to my A/C problems. Would highly recommend them!
Without air for the third time and have only been in our brand new house three months. Called J G and they ackowledged there's a leak that must be fixed and I am under warranty. But they said they would not get anyone out until the following Monday (A week later) because they didn't want their employees to have to go in the attic in the heat of the day. Meanwhile, my family cannot sleep because of the heat in our brand new house. TERRIBLE SERVICE. WOULD NOT RECOMMEND TO ANYONE..
JG office is not professional. The office do not take care of their customers. I will find other AC company to fix my AC system and share my experience with this office here when I have time.
Becky O'Brien
They have done great work for us. Before we bought our house, the inspection found a problem with the AC. They came out and fixed it promptly so we could keep everything on track with our closing. The capacitor recently went out, and they were out the next day and got it fixed without any problems. The folks that work there are very nice and courteous as well.
Maria Gonzalez
Their techs have been super helpful and very respectful. Quick turnaround time very willing to help and explain what the issues are. It has taken several visits through the year to get the AC units to function properly but it is new construction so totally understandable.The person claiming to be the owner and who answers the phone is very rude and lacks customer service skills. The power company was requesting evidence the company had worked on our system to adjust our rate class. When it was requested he said he would mail it. Since the power company needed it asap (otherwise we would keep being charged at a higher rate) I asked him if he could email it, he said they did not email. So I asked if he could take a picture of it and text it to me so I could get it to the power company asap. He said he could not. So I drove 40 miles to go pick it up personally. When I got there he gave me a copy where you could not even read the hand-writting because it was a carbon copy. I was upset and took a picture with my cell phone of the original invoice . When asked if I could talk to the owner because the lack of customer service he went irate and said he was the owner. Well I guess he was either having a bad day or has no clue how to help customers. When you help customers they keep coming back and giving you work.
Candie Amador
After getting quotes from other "reputable companies, JG Innovative replaced a unit at a reasonable cost, unlike the others. Totally professional and courteous. Highly recommend them!
James Winn
Fixed the problem without trying to find everything else to charge for 1st
Mary Ringo
These guys are angels, they certainly take care of senior citizens in this heat. We had every fan we owned and could borrow, and without an appointment they worked us in fast and the cost was reasonable, no emergency service surcharges in the fine print, just an honest business who really care. Thank you so much.
Suzanne Baron
Great company! They installed the A/C in my new home and have been servicing my homes for years. They are always quick to find a solution to my A/C problems. Would highly recommend them!
Olin Buchanan
Without air for the third time and have only been in our brand new house three months. Called J G and they ackowledged there's a leak that must be fixed and I am under warranty. But they said they would not get anyone out until the following Monday (A week later) because they didn't want their employees to have to go in the attic in the heat of the day. Meanwhile, my family cannot sleep because of the heat in our brand new house. TERRIBLE SERVICE. WOULD NOT RECOMMEND TO ANYONE..
Melaney James
Great company, have had nothing but good service from them. They come quickly, fix ONLY what is needed and I'm good to go with cool air.
Q Chang
JG office is not professional. The office do not take care of their customers.
I will find other AC company to fix my AC system and share my experience with this office here when I have time.
Wolfdancing
When I worked for Meridian Apartments JG is quick and reasonable very nice people Thank you for y'alls services