Fox Commercial Services

So disappointing! As a General Contractor, I had Fox look at a couple of items for me at one of our commercial clients.

I gave explicit instructions to the techs & the person that dispatched the team that the invoices needed to come to me directly.

Instead, Fox sent them directly to my client, cutting me out of the picture. Now more than a year later and 2 conversations with the company later, and they are still harassing me about the outstanding invoices.

They prevented my company from earning a management fee on both of these jobs, and they are still harassing me 1 year later.

We got a coupon in the mail from Fox Service Company (it has the 4300 S Congress Ave address on it), I'm attaching photos of the coupon. We've used their services before at our previous residence, so we decided to call them and ask them to inspect our air conditioning units. The coupon CLEARLY says the following: "A/C, Heating or Water Heater System Inspection, Regularly $119, Now Only $21", so we thought it was a good deal for us, and for them, because if it turned out our units needed refrigerant, we'd pay them a small fortune to refill them. Well, the technician showed up yesterday and right away we showed him the coupon (as we were asked to do when we scheduled the appointment on the phone). My husband showed him the A/C units, and immediately he said: "With that coupon...I'm only going to do a 'visual' inspection of the units" meaning he literally JUST LOOKED AT THEM, and I guess he could feel that our house was cold so he could tell the units were working. My husband thought he was kidding for sure, he told him: "So you are not going to check if the refrigerant is low, or if the filters need to be replaced, or if the condensor coils need to be cleaned? or anything else that is part of a regular A/C inspection?" He said: "Nope, just a visual inspection, the actual inspection costs about $200 per unit". WHAT? The coupon clearly states that we should be getting a $119 inspection for $21, that's the meaning of a coupon or discount: YOU GET THE SAME PRODUCT OR SERVICE, BUT FOR A LOWER PRICE. My husband immediately asked him to leave, told him we didn't need his visual inspection. What a scam. This is the textbook definition of false advertising. And it's their loss, because we had been their customers for many years, but not anymore, we already found a better service provider. If you get one of these "coupons" in the mail please don't fall for it.

Our company called Fox out to fix a leak. Fox sent out two employees. It took the two employees a total of 10 man-hours before they could pinpoint the leak. Once their assessment was completed, I asked them what the cost would be to fix the leak. The plumber didn't seem to know how to bid the job. So, he told me he needed to check with his supervisor and get a quote sent over. After I had to call Fox and request the quote, it was sent over. They quoted 6,200, for what we needed. After receiving their enormous quote, I called another plumbing company. I gave the other company the same instructions that I gave Fox. The second company found the source of the leak in less than 2 hours with only one employee. I asked the other company for a quote. The second company quoted the job for 1,600, that's 1/4 the quote Fox gave. The new plumber fixed the two leaks in less time than it took Fox's employees to even find the leak.

The worst thing was Fox billed us $1,043.75, for their employees' time! Worse still, THEY DIDN'T FIX THE LEAK!

After contacting Fox about their outrageous invoice they decided to take the to take off the "helpers" portion of the bill, $260. So in effect, we paid Fox $783 for a leak they NEVER FIXED!

We have had fox services work on our commercial ice machine a few times over 3 years. It's 5 years old. The first time to maintenance it and replace a water pump the total fees were just under 1500. The last time it was 2700 they wanted. The machine costs 4k. We paid them 400 for the first initial maintenance visit. Bought the water pump on our own for under 200. Completed the repair and water system cleaning in 2 hours. Fox has decent service techs but their billing process is disturbing. I would recommend them to diagnose a problem but not have fox commercial repair it.

Outside of AT&T, quite possibly the worst customer service you will ever experience. My story is far too long for a review but do know, I don't review lightly and this review is strictly to warn others and encourage them to source alternatives. It's like they didn't even want the job. Then I talked to other alternatives and they proceeded to list a litany of situations this company has screwed over others. It's laughable guys. Run!

I had some plumbing redone at my house and Cameron did a great job in a timely manner. The invoice was very reasonable.

Your work should doing the talking for your craftsmanship, not a bunch of inexperience guys claiming to know how. Dont believe me? Just ask Jordy or Ronnie. They will tell you anything you are willing to listen too.

Called to speak with customer service and the phone representative was not helpful and downright rude. Unprofessional at best, customer beware.

Techs are on time, always explain everything and make it easy for us. Wouldn't use anybody else.

Great professional service at a great price. Technicians a amazingly professional!