Comfort Air Heating & Cooling, LLC

Early summer, we were hot after 2 ish pm. After 2 servicr calls on our elderly unit, the owner dropped by with a temp scanner thing. Going room to room, he showed us the heat coming from attic. (New metal roof and losing 3 trees to a storm was too much for our unit)
He also told us about MLEC insulation and hvac loan program. No pressure, just solid advice, patience, education and excellent service. We waited less than a week for new dual fuel unit installation even though they were very slammed with service calls.

First off, they answer the phone. I was able to talk to someone immediately and get on thier schedule in the same week. They called me before they came and showed up on time. Courteous and knowledgeable service tech. Serviced the unit quickly and even found the intermittent issue with my AC. Very pleased.

Right on the spot, cane and checked out Heat, spotted the problem and ordered parts .... Came and fixed my unit and Everything is fine...THANK YOU COMFORT AIR...

Chuck came to my house to work on our unit and he was very professional and courteous. He worked quickly and found out what the problem was and fixed it. I highly recommend Comfort Air Heating & Cooling. We will definitely use them for all our central unit needs!

The Comfort Air team showed up at my house a week or so after the owner, Robert Sugg came to my house and studied the basement and looked at the power and placement possibilities for my new Mitsubishi 15k unit. My basement is about 1000 square feet that I needed to keep warm in the winter and cool in the summer. We practically live in the basement in our den. We’ve been heating it with an infrared Amish fireplace and cooling it with a tower fan in the summer. The best part of the story is that the Comfort Air Team showed up on the day promised and wired it up,plumbed it in and hung the sleek indoor unit and set up the outside unit before I got home. As I drove up the only sign they had been here was the new outside unit that looked like it had always been part of my house. The entire basement did not have a stray footprint. No mess for me to clean up and an easy to use remote control ready to go! I got
My bill in the mail exactly what I expected with no surprises except the unit was better than I expected! It is amazingly quiet and it’s mounted right over the tv!!!
A pleasant s-h-h-h-h is all you ever hear and the room has never been more comfortable to sit or nap or just hang out. Highly recommend not only the Mitsubishi product but the Comfort Air Team to install it! It was easy on me!

Our central heat and air unit went out on one of the hottest days we have had, called them and the came the very next day to try and fix it. It was beyond fixing, we ordered a new one from them on Friday they had it installed on Monday!! Great job!!

I had been having problems with my almost 20 year old split HVAC system. Comfort Air was able to help me keep it running for 2 years after the problems began. The time had finally came to have the unit replaced. Donnie was very patient and didn't just try to sell a unit. He came to my house and looked at what I had. We discussed several options. He took the time to go over the pros and cons of each system. And then when I decided what I wanted to do - replace my split unit with a package unit - he presented several different brands and again we looked at the pro and cons. In the end I feel I was able to make an informed decision and got exactly what was best for me. I was never rushed or felt pressured to buy. The instillation was just as painless. Donnie took the time to explain what was needed and that's exactly how it happened. The installer took the time to explain the new thermostat and how my system would work. I've very glad I choose Comfort Air for my new HVAC system. I would strongly recommend them to everyone.

When our heater broke down and with a artic cold heading our way Comfort Air & Heating was able to install a new unit before the arctic cold arrived. They were very efficient and prompt with the install. I would highly recommend Comfort Air & Heating .

After having our old unit for 40 years it finally died. Called Comfort Air Heating and Cooling, LLC, and they had someone come right out. Ordered a new Amerian Stardard unit to replace our old unit. Their install guys had us up and running in no time. Cleaned up and hauled old unit away. All around great doing business with them.

Called Comfort Air in Erin, TN to help decipher what was wrong with air conditioner. Only to be charged $75 for their serviceman not to figure out it was 2lb low on refrigerant and dirty coils. After two months, we were never sent a bill and received a call to pay $75. In an attempt (we returned their call same day) to explain to Co-owner (wife) that we were displeased with service call bc they didn’t know what was wrong, I was met with rudeness and complete denial of any error on their part. After several minutes of rudeness and interruption, she decided to have her husband call. Husband called and after explaining Im not looking to get out of paying the entire bill- only to hear my concern and $15 off, he dismissed my concern and stated he “DIDNT NEED MY BUSINESS” and he already had more work than he needed. He agreed deducting $15 off the bill would not Make a difference to him. This kind of rudeness has no place in the small business world. Kindness and listening goes along way- no desire to ever refer friends or family to this type of service in the future.