Hometown Comfort

They sent someone out immediately. Michael was excellent and extremely friendly. He did not give us the run around on what the issue with the AC was. He was efficient and had our AC running within minutes of looking at it. We will need a new AC once we build onto our home, hopefully this summer, and we will definitely call them for the installation. They did not overcharge and super reasonable rate!

Mike and his crew were extremely transparent throughout the whole process; I went with Hometown Comfort after price shopping the greater Spring Hill area and found them to be competitive with the others in the area, but they provided a sense of confidence that is priceless. Would recommend them for any and all HVAC related issues. The installation of the new unit went off without a hitch and they were very mindful of my time as well as theirs.

Was originally scheadule to come out and assess some issues with my upstairs unit in my home. Was gave an appt for 1:00 PM on July 21st 2022 and the tech did not arrive on time nor was I called to be advised if the tech being late. Called the office and rescheadule due to some personal business that had to be taken care of! And was rescheaduled for Monday the 25th at 1030 AM the tech finally arrived at 1215 PM after speaking with the office an hour after arrival was promised. Still no response on what time the would actually be here. So I reached out to the owner or so called owner. Michael! He spoke with me and all the responses to my questions were met with we “are” short handed. And can’t guarantee an “on-time” arrival! When I’ve personally been in business for myself for over 10 years. I always find time or make effort to call my customers and let them know if I’m running behind. And just a short unprofessional attitude. WILL NOT EVER USE AGAIN!

We were referred to Hometown Comfort by another contractor who could not help us with our AC unit. Mr. Self (the owner) responded immediately to our call, came out the next morning to assess the situation, thoroughly explained and showed the problem with the unit, and gave us options for repair. We decided to replace the unit and it was done the next day. We are so grateful to Mr. Self... we appreciate his timely/professional/polite manner, definitely recommend, and will be using in the future to service/any other needs.

Homeowners beware - this company and specifically the owner, Mike, are a joke. Not only to they make promises they can not follow through on, but they will expect you to pay for work that is not complete. He is rude, unprofessional and a terrible communicator. Do yourself a favor, read the other reviews that also say this, and then read the terrible response he has made to them. You as the customer are always in the wrong according to him and that is not how business is supposed to work. Scroll on, there are so many good people out there and sadly for those of us that have worked with Mike and Hometown Comfort, this is not one of them.

I called Hometown Comfort after hours for a non emergency but needed them out ASAP. They called me back the evening I left a voicemail and confirmed they could be at my home the next morning.

Once the technician came out he informed me he was testing things but needed to allow my condenser to unfreeze and he would need to reschedule me (of course I was a bit concerned). I got a call back from the office at this point and they stated they'd be back in about three hours.

Once they came back, they diagnosed my problem fixed it at a VERY reasonable cost and didn't charge me for the two visits.

I highly recommend this company.

We have used Hometown comfort for years as we put a bandaid on our unit. Michael would every year get the air conditioning in working order, but also telling us we would need a new unit. He would explain to us that it may or may not last, but never pressuring us. During the major heat of the summer 2016, it finally gave out. We did not hesitate at all nor get other bids; We called Hometown Comfort. Michael came out gave us a couple of options and allowed us to choose. He showed up on the day promised, and finished the job on time. Michael then took a picture of the unit, sent it to his office and THEY registered my unit for me. Customer service!!!!

All the Hometown employees have been very friendly and professional, from the first call I placed to them, to the setting of the propane tank. Special thanks to Adam Perry (Service and installation). Adam did a very professional job installing the tank and regulator. plus he was very friendly. I would highly recommend Hometown Comfort.

BUYER BEWARE: This company has zero integrity.. As a retired soldier who served in Special Operations, I gave Hometown Comfort a chance to work on my air condition and replace the duct work that we had agreed upon that needed to be changed, since the company was supposedly a Vet. I never would have thought a veteran owned company would do such an act to another service member...I also paid for my service in advance which was 2400. Once paid, HOMETOWN COMFORT disappeared... The owner is a crook.. I have tried to call this company over and over and they will not return my call..DO YOURSELF a favor and go to the next business in line..

Our AC went out in the heat of summer, due to heavy amounts of dirt and debris in the unit. We were enrolled with Hometown Comfort's maintenance program, but according to another company's assessment, it was clear that Hometown Comfort had never once cleared the debris. This failure to conduct what should be standard maintenance was the primary reason our AC went out for a day.