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Keller Heating and Air Reviews - 49

4.9
Quality
5.0
Location
5.0
Price
4.0
Service
4.5
Austin Libecap

I called for A/C service for my business and spoke with Kelly. She was very professional and told me they could have someone out to take a look at our system THE NEXT DAY! She said they would arrive at 10:30a. The next day, at 10:28a, they roll into the parking lot. Already off to a good start. Justin and Johnathan were the technicians who came. They came into the building and introduced themselves. Very professional and friendly. They got to work right away. I mentioned to them that we had another company come out and "service the a/c" but the a/c stopped working about a month later. Justin, in my opinion, went the extra mile and climbed up in the ceiling and found a damaged wire that was causing an intermittent issue with the a/c unit. He repaired the wiring and recharged the system. Less than an hour and these guys were in and out. I could not be more impressed. I will recommend these folks to family and friends with confidence.

The Trailer Store LLC

Glen and Kelly have the most professional and expert team out there. Justin is always very clean, polite and professional. I’ll always call on them when I need HVAC help!

Brian Lish

Called on New Year’s Eve because our furnace was blowing cold air. They said they would be here between 3 and 5. They showed up at 3 and got the furnace running. The two techs were professional, courtesy, and explained what they did which I appreciated. I hope I don’t have to call again
but if I do I’ll call them again. Thank you.

Billy Jackson

I have been having issues with my a/c, another company assisted me but I called for a check up and assistance with cooling issues and they never called back. I contacted Keller heating and Air, I asked for a better system for my home . Justin walked me through potential options. I got a quick turnaround on a quote and after accepting the offer we scheduled a date for installation. Justin and Ethan arrived early with masks on, and shoes covered. I was given an explanation of the job and expected time of completion. True to their word they finished on time. The owner of the company Glenn stopped by as well . They were efficient, courteous and all business. Justin gave us a tutorial on programming the thermostats (twice). We look forward to cool summers and warm winters! Thanks

Shelley Weaver

Great experience! Had them come out to fix up some items found on my new home inspection. They were quick and efficient, and also very friendly and professional. Will use them again!

Vanessa A

They serviced both of my air conditioner systems (one for each level of my home) and I'm very happy with the job that they did. The technician was super professional and did a great job.

What we had done:
He serviced both systems, fixed a drainage issue in the attic and added refrigerant to the downstairs system. He was here for about an hour and twenty minutes. He did a great job.

My experience: Ethan showed up on time and I couldn't be more pleased with my experience with Keller Heating and Air. I would definitely recommend them to anyone looking for someone to service their air conditioning system.

Douglas Tuttle

The whole team were awesome. Glen showed up a few minutes ahead of schedule and immediately started removing my old equipment. Soon after Brandon arrived and started removing the upstairs unit. Then a third arrives, Ethan, and the installation process started. Everyone knew exactly what to do and how to get it accomplished. They brought everything with them needed to complete the job the first time. I was provided with numerous quotes and options and I was given the chance to decide, no pressure and no hard selling techniques. I chose the unit and price that best fit our needs and they were happy to accommodate my choices. The cost was reasonable and below what others have quoted and they did so much more. They are my new HVAC go to team.

Nicholas Estes

Called late in the day for a routine A/C inspection and tune up. Very nice woman on the phone called back very quickly after checking with a tech and was able to fit us in for a same day appointment. The tech, a professional looking young man, arrived promptly at the promised time. He was very polite, well dressed, and even covered his shoes to come inside. I had no concerns at all leaving him to his work outside as well as inside and felt no need to follow him around and supervise. The few questions I did ask he had no problems answering and seemed very knowledgeable and able to explain in detail what he was doing. The price was exactly as promised, and payment was made easy through a tablet. He even offered advice on maintenance we could do ourselves before leaving. All in all an excellent company and we will definitely do business with them again. Highly recommended.

Paul Passaro

I have been a customer for several years. Just had one of our furnace and AC units totally replaced. As usual, Keller did a great job and kept us informed at every step. At one point, their tech openly said - "let me check again, I think I connected a wire incorrectly". He checked and repaired fixed immediately. I like honesty. We are totally satisfied and highly recommend Keller Heating and Air.

Ashley Riley

WHAT A LIFE SAVER!!! We lost our heat in the middle of the night and by 5:30a, our house was 57 degrees on the inside. I contacted the company and they did an emergency weekend call at 6:30a in 11 degree weather to fix our heater!!! He worked in freezing cold darkness outside to get our heater running again. He never once complained about the situation and was extremely friendly, professional and kind. I would never think of calling another HVAC company. This family-owned company is like the good old days of companies that pride themselves in loyalty, honesty and professionalism!!! They are HIGHLY recommended by our family! Thank you Keller
Heating and Air!!!!

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