Continental Heating Cooling

STAY AWAY. MUCH BETTER PLACES TO DO BUSINESS WITH. OWNERS WILL NOT CALL AND WILL AVOID YOU. 2 years ago, they sold me a central AC system for $23,000. it was the most expensive they offered. I did not negotiate, rather simply said yes. Their install crew was fantastic. Fast forward 2 years. In February/March, I received a maintenance request by mail for $168.00 for annual maintenance. I sent in the paper, with specific instructions regarding a phone number change. I also marked “please call me to schedule an appointment”. They cashed the check April 30th. No call. I then called their team in late May, early June to schedule. The woman who answered the phone in service could not have been more curt, and rude. I was actually wondering if I had called the wrong store, since Dave and the install crew had been so amazing. She challenged me writing notes on the maintenance slip I sent in. Something along the lines of “we got 200 of these and don’t have time to read them”. I politely scheduled my appointment for their team. I scheduled it on a Friday and took the day off. 8 am appointment. At 8:30, I naturally called. She was rude again and said “my guy called out sick. I TRED TO CALL YOU”. I asked what number and she stated my old number. I told her I changed it on the form and she reiterated that you don’t read them. I then asked why she didn’t try email. She was stumped. She rescheduled AGAIN for a Friday, between the hours of 8-10. I called at 10 when no one had showed up and she was over the top angry. So much so, I called back and asked for a decision maker.
Richard Sr., took my call once I threated that I needed to speak to a decision make, a manager, an owner, somebody. He told me he would have someone get to my house that day. She sent a repair tech, not a maintenance tech. My wife waited until 3pm and wasted her day because their team could change filters. The tech was empathetic and called back to the woman in service. She said “2 weeks is the best I can do”. Their tech was even embarrassed. I then called Richard Sr. no less than 10 times and he would not take my call, nor return the call. The very nice young lady who answers the phone was embarrassed that I had to keep calling. No call from him and no answering the phone. The nice young lady was so embarrassed when I asked her if I was the big bad wolf that no one would call me back or take my calls. That is when Richard Jr. picked up. I asked him to call me back with the time the tech was supposed to come to my house because the woman only told us “2 weeks is the best I can do”. He asked my number, allegedly wrote it down and never called me.
When the tech came to do the annual maintenance, I informed him about programming zone 3 (PROMISED AT INSTALL). I showed him the thermostat that had been there since install. He came for annual maintenance AND DID NOT HAVE A MASTER FILTER! Why? Why would you schedule a maintenance visit, waste my time AGAIN and not have the proper filter on board? The technician was awesome. Very polite and patient. He had to call several time to have someone walk him through the process of adding a zone to the mother board. He did it professionally and I tipped him for his attention and care. So, I paid $168.00 and did not get yearly maintenance and then I get a bill for a thermostat I have had for 2 years. Sounds like the lady in service is trying to “get at me” for my complaints.
I still do not have a new filter, never had an annual maintenance visit, and have a bill for a thermostat I already had in my house. STAY AWAY. MUCH BETTER PLACES TO DO BUISNESS WITH.

We were having a small problem with our air conditioning. I called late on a Monday afternoon and they sent someone right out the next morning. John fixed our air conditioning in a short amount of time and we are completely happy with their great customer service!

Yup, they work with lowes that how I got connected. I’m due a rate over a year now they just give me the run around. Spent 20k on my central air these people are a mess and will be brought to small claims
Too.

Tried calling to schedule an appointment on 5/3/2017. Person answering the phone hung up on me twice, then was extremely rude when she finally did decide to talk to me. I would not do business with them based on this unprofessional behavior. Clearly customer service is not a priority. I will find another provider.

Guys can’t even drive the van never mind do whatever work they plan on doing ! Wouldn’t recommend . 1 star . Stay away !

This company has not returned my calls, constantly said they'd show up for scheduled times but keep never doing so, and have still not come back to investigate a leak that has caused damage. Frustrating experience.

Quality of customer service is wonderful understanding the need urgent requests very efficiently. Also, the technician David was very precise and explained maintenance service and corrected my air conditioning unit issues quickly.

Had Continental install a central A/C. They installed it improperly - wrong configuration and not as the salesman promised. Then they never called back when I called about it. Next time I'll use Gem (I've never used them, but they gave me a slightly lower quote. Unfortunately, I had the stupid idea of trying to give work to a smaller company!)

Best Service and Professional Repair that a customer can get !!! You know why ! Because I'm the service guy there fixing it professionally and safety is number one Before and after i finish at a customers house !!.. Thank you and be safe . David Y

If I could give negative stars I would .also very dishonest.