Reviews (26)
Great, quick service!
Forward Heating and Cooling installed a new Carrier furnace in my house in early November, 2022 (also scheduled to have the AC replaced in the spring). I obtained four quotes from various Madison-area HVAC contractors, to include a couple of the big names. I went with Forward Heating and Cooling for a number of reasons. Sam, the owner, was extremely knowledgeable and was primarily concerned with making sure I had the right equipment for my needs. He answered all of my questions and provided helpful, pertinent technical information to help me make my equipment decisions. His quote came in well below the other companies and he didn't try to upsell me or provided unneeded services/add-ons. He was able to install the furnace withing a few days. The installation was done quickly and they cleaned up after they were done. Now that I've had the furnace in for two months over a really cold spell, I can see Sam made the right calls on the furnace size/type. I really could not have asked for anything more in an HVAC contractor. I highly recommend Sam and Forward Heating and Cooling.
Our furnace was not working and Nate came to the rescue! Despite the first snow and a commute Nate was on time at 7:30 am! He was friendly and very polite! Even offered to take his shoes off with the snow. He was very knowledgeable with our furnace. He got us back up and running. I would definitely recommend Forward Heating and Cooling! Thanks Nate for getting us warm again!
Sam and his crew did a fantastic job with our furnace, water heater, and AC installation. He was extremely patient with us as we worked out our conversion to natural gas, and gave us great advice along the way. It was invaluable to have personal service from someone like him and his team. I can't recommend them more! Thanks guys!
Sam did a great job of getting our furnace up and running again on a very cold wintry night. He came within a couple hours of my call (he was out servicing others), diagnosed and fixed the problem quickly and didn't unfairly gouge me even though I called him later on a Friday night. He was very pleasant and communicative from start to finish. I'd give him more stars if I could. P.S. he was Covid careful and wore a mask which we appreciated.
Sam was awesome! We got three quotes and Sam's price was much lower than the other two. Sam and team installed a top brand (Carrier) unit. Sam was very timely on responses (usually with in a few hours) and kept his promises. Would recommend Forward to everyone interested in HVAC services of any kind.
Reached out after our boiler died. Worked with Sam and he was immediately responsive, flexible with scheduling and punctual. He gave me a thorough run down on what we could do in our old farm house with great deal and consideration for the final look. He was timely with the follow up quote and I greatly appreciated it. The bid and timelines were very reasonable.
Since 2011 Sam has installed two complete geothermal HVAC systems for me. One was a new home and one was a remodel. Sam also installed a garage furnace and has maintained both of the geothermal systems. Sam's work has alway been professional, cost effective and timely. We recently returned from weekend away to find the heat not working. We live an hour from Madison but Sam was able to access our thermostat remotely, activate the backup heating system, and have the house warmed up by bedtime. He then made the trip to replace a part in the geothermal system. I have been a landlord for forty years and never worked with a better HVAC contractor.
Sam installed a geothermal system for us. Two years in, we can't say enough good things about the system and working with Sam. He was easy to work with, a good communicator, and very responsive. It was a big remodel project and required some creative work to tie the new and old parts of the house together. Even in the coldest days of winter, it's kept our house right at the set temperature. I would definitely work with Sam again.
Super fast, professional and reasonably priced.
Great value. High quality work and estimate beat many others.
Sam Jones/Forward Heating and Cooling installed a geothermal system in my home. You'll not find a contractor as reliable and responsive as Sam Jones. Great work ethic, doesn't cut corners, extraordinarily responsive- always calls or texts me back usually within an hour or two. Meticulous, trustworthy, and very reasonable. Obviously, I can't say enough good things.
I can't recommend Forward Heating and Cooling highly enough. Sam offered a competitive bid and outstanding, quick, responsive service. When he couldn't find the equipment we needed here in Madison, he tracked it down in Iowa and got it the same day! We'll definitely use Forward for all of our HVAC needs.
I highly recommend Forward Heating and Cooling. Sam is great to work with on large projects and small fixes. Great communication and fair pricing. He is always my first and only call for all heating and cooling needs!
the only reason i considered calling this company was because i read the reviews.Sam is awesome.he gave us a great deal and was able to replace my AC unit the very same day.very clean and proffesional...keep up the good work!
Quick responses every time, good prices, and pleasure to work with. My go to and recommendation for HVAC.
Forward Heating and Cooling installed a new furnace and humidifier for us with great customer service at a great price! They took the time to listen to our needs , explain the products that would work best, and were a joy to work with! Thank you!
Sam provides an excellent customer service, prompt response, very friendly and honest person to talk to. I highly recommend.
Sam was great! He was responsive, knowledgeable, trustworthy, and prompt. On top of all of that, his price was 25% better than the other quotes.
I worked with several companies before and I only use Forward Heating since recommended to us by a friend. Sam is reliable, the prices are good and the quality and workmanship are excellent. Highly recommended!