Reviews (38)
They did a great job installing and very courteous
I once loved Cenex. When it merged with ALCIVIA, its priorities changed. When my furnace died, I could not get a service visit any sooner than four days out, and the woman I talked to on the phone said, "I can't even promise that." When I asked her if she could refer me to an HVAC service person who COULD help me if ALCIVIA couldn't, she said, "We don't do that." I found another LENNOX dealer who was able to get a service person out to me the same day. And my new furnace was installed today. ALCIVIA lost the sale, thanks to their indifferent approach to customer service.
They came out to address an issue with my tenant's furnace. They got the old furnace limping along again, but did identify some major issues with the old furnace. I got a salesman out there a week later and we discussed a replacement (the furnace was about 30 years old). They gave me a very good price and got it done two days later. I would recommend them for your furnace work.
My wife and I woke to a cold house this week, coldest day of the year (-15F). After looking at the furnace error code I called the service line and was greeted by a very friendly and helpful Amber. In 45 minutes our tech arrived, put in a new pressure switch, and we were back in warmth. We've been using Landmark, now Alcivia, for many years and always have had the best service. Thanks!
I utilized the Costco HVAC deal. I would highly recommend if you are looking for a new HVAC System. From start to finish (first contact, quote, installation), the Team did a great job. Installation was flawless and quicker and cleaner than I anticipated. I would recommend Landmark Services for any HVAC activity.
Excellent service start to finish
Long story short...we had a scheduled service visit with another HVAC company and were told we needed a new furnace immediately due to a cracked heat exchanger. They gave us some options ranging in price from $6500-$8000. We then decided to get a second opinion and boy are we glad we did. Zachary came out right away with some options for replacement and we couldn't believe how much less expensive they were. We proceeded with the purchase and the installers were here at 8am the following morning to install our new furnace after a night of not having one. Jeff and another gentleman proceeded with the install and upon disassembly of our old unit told us that the first HVAC company lied to us and that the only "broken" part could have been replaced for very little money. And certainly wasn't a part that would cause us to have to turn off our furnace. I highly recommend Landmark. Trustworthy, prompt and courteous!
We contacted Landmark through a Costco promotion- Zach did a thorough job exploring options and ensuring our needs were met. Installation crew (should have written names down) we’re fantastic and made sure to keep our escape artist in the house. Compared to the old furnace, we can barely hear anything when it’s cranking out the heat. Looking forward to seeing how our investment pays off in energy savings this winter.
Professional, personable, experienced. Depend on the Landmark staff to maintain heating and cooling through the years.
The experience with Landmark was truly amazing. They have great and experienced staff. The staff sporting my questions was great. They cleaned up everything after the job was done. Really A-1 job…..
We ordered a new Furnace and A/C unit through the Costco deal. We received a little over a thousand dollar Costco card in the mail, and I believe a 100 dollar check. Really didn't take too long to order the units, came to our house and installed in one day! Very good workmanship, hauled the old stuff away and cleaned up after themselves. I had to call them back later that day to help with navigating through the new thermostat, Very nice about this and Facetimed with me to get it programmed. I would highly recommend this company and going through Costco for the discount!!
Excellent service from start to finish! Very knowledgeable and did a wonderful job installing our new furnace and thermostat...
Contacted Costco for a new AC, Landmark was the local contractor. They did an excellent job installing the new AC, and their quote (with Costco discount) easily beats others in the region.
My senior citizen parents bought a top of the line furnace from Landmark. Landmark installed the exhaust pipe incorrectly. This did not come to light until temperatures were very low. Landmark people discovered the mistake and fixed it but demanded a check for over $400 to fix their mistake. Beware.
We purchased a complete residential HVAC system through the Costco program with Landmark as the contractor. Landmark was very honest, upfront and accurate with their estimate and their representatives were friendly and on time for their appointments. The installation was very professional, timely and clean. They did a great job and I have no reservations about recommending them.
With lots of things going on I needed help; and the whole team at Landmark responded efficiently and professionally. It's a good team to work with, from sales thru install. Definitely my go-to choice for services.
I had Landmark replace my 21 year old furnace and AC. I found the experience to be very good. From the representative who came to qoute the project, to the office staff arranging the install and rebates, to the three person crew doing the install, everyone was friendly, informative, and professional. The install crew took extra care to leave the house cleaner than it was before. Using my Costco discount, I got better equipment than other companies quoted at a better price. One huge bonus is Landmark's 5-year warranty on labor. That is better than the industry standard of 3-years. I hope I never need it, of course. I'm very happy with my decision to use Landmark and Lennox for our HVAC system.
The Landmark Team arrived right on time. They explained exactly what they were going to do, and what time they expected to complete the project. They were very courteous, professional, and a pleasure to have them do the work for us. They kept me in the loop while they were performing the work. I would highly recommend them to anyone that is looking for a quality job. 19 years ago we had them install a furnace and air conditioner, their work was great then, and nothing has changed.
Highly recommended. Called just looking for a part to fix my father-law's furnace and they ordered it for me the same day at half the cost that Action Heating and Cooling quoted me. Will definately call these guys next time I need any heating or cooling repairs
I have high praise for Landmark and am happy to write a review. I was recently vacationing in Mexico and while I was traveling the furnace in my home - - in Madison - - died. My neighbor noticed the problem, contacted Landmark - - my HVAC service provider - - and between phone calls and emails Landmark installed a new furnace for me while I was still in Mexico. There's no substitute for having wonderful neighbors who watch out for things when I'm out of town AND there's no substitute for having a company like Landmark that will work with you to solve a problem - - no matter how complex the situation. Many thanks to Landmark for making it possible fore to return to a warm home!