Reviews (78)
I’ve used K Kelly since I moved to Green Bay and have never been dissatisfied with their work both in heating/cooling and plumbing.
TL;DR - K. Kelly saved me $8,000. This story emphasizes the importance of getting multiple estimates before going forward with a project. The company I originally had in mind nearly convinced me that I needed to replace a large section of my cast iron sewer line. Based on drain cam video, there was an obstruction we thought might be a broken section of pipe. The first company said if one section is damaged, then the rest will be going bad too. And then I get hit with an estimate that threatened to eat my wallet. Do your due diligence and research your problem and your options. I found cast iron should last 50 to 100 years - mine shouldn't be going bad! Armed with better understanding, I reached out to other companies with photos and a summary of the expected problem. Mike with K. Kelly reached out fairly quickly. I'll admit, I think Mike may be a bit rough around the edges; I can see why some folks don't get a good impression of him. He's very to the point and I get the feeling he doesn't take a lot of ship (kind of odd for a plumber). However, he also came across as honest and, while he may not want to be your best friend, he is a professional and wants to help solve your problems. Mike was gobsmacked when I told him of my first estimate. Having an idea of what my sewer line problem was, he immediately knew what company had given me the first estimate. He told me he's been hearing similar stories from other customers about getting outrageous estimates and scopes of work. Based on his experience, the sewer line only needed a small section repaired or replaced. He gave me an estimate and it was my turn to be shocked. Assuming Mike was right, I'd save so much money. Even then, I didn't immediately decide to go with K. Kelly. Again, do your due diligence. After a week of getting similar estimates and scopes of work, I was convinced the first company did not have my interests in mind. In the end, K. Kelly had the best estimate and elicited the most confidence, so I
Knowledgable craftsmen!
We had Kelly replace the furnace in our other house. They were fantastic to work with and did a wonderful job!!
Had a broken pipe comnected to our kitchen sink, rendering it unusable. We were washing dishes in the bathtub. Called another plumbing service on a Monday morning and was given a Thursday morning appt. On Monday afternoon, called K Kelly, looking for an earlier appt. Their tech was in my kitchen in one hour, took care of everything, including cleanup, was very courteous, and we paid alot less than I imagined. Will definitlely use K Kelly again!
Very pleasant to work with. Kept us informed as to what was going on. Always called to let us know the time they would be here. I would highly recommend them!
Installed furnace did not hook up AC had to call them in the Spring to fix their mistake mistake and they put freon in the air conditioner And did not even need it $300 for 1 pound And when I called them about it they wouldn't even talk to me about it
We hired K. Kelly, Inc to do plumbing work for a bathroom remodel in a 1916 vintage cottage and also add supply and waste lines for a washer. They did great work in addition to dealing with changes we made partway through the process. I'd happily hire them again to take care of any plumbing needs.
K.Kelly had installed a furnace a few years ago and recently repaired a plumbing issue, they are always professional and arrive in the timeframe they confirm. I will surely call them in the future and recommended them.
Very professional on time service, performed A boiler flush and hot water tank maintenance on my system and the HVAC service technicians were very professional!! GREAT JOB!! Highly recommend K.Kelley, Inc
Technician arrived ahead of schedule and was able to quickly diagnose the issue and replace the part needed. Issue was resolved and AC unit is working perfectly now and didn't cost an arm and a leg. Great customer service when I placed the service call and they even offered to come after hours if it was an emergency. Will definitely use this company again for our heating and cooling needs.
I needed a leak under my kitchen sink fixed and a leak in the basement fixed, the water connected to my refrigerator. Adam was rude and. Left a mess and didn't explain what was going on. The pipe under the sink is not very stable
From the office staff to the technicians you can always count on K. Kelly. They have been servicing, selling and installing our environmental equipment for years. Very personable and professional. and they don't charge extra for me leaning over their shoulder when they do the work. Great team!!
You are better off with anyone else other than K Kelly. Rude customer service and Mike is VERY difficult to work with. I did two projects with them 1) Basement plumbing work and 2) Back up sump pump installation. With #1) Mikes estimate was way higher than the actual work done. The reason I say estimate was high, is because he over complicated and explained the work involved to set it up but the actual plumber who did the work did it the way other plumbers explained. Mike “the estimator” shut down conversations around the simplicity by saying it is not legal to do it that way. But their own plumber Adam claimed, Mike is not doing plumbing any longer and might have misunderstood the legal codes. Though I took opinions from other plumbers , I stuck with him as my basement contractor recommended K Kelly. Well Mikes oversight costed me few hundred bucks extra, but well it is what I agreed to so ended up paying. With #2) the back up sump pump was installed and during testing, their plumber said our main pump is not working and was never working quite for sometime. Well, for all I know, it was working and our basement would have got flooded. Anyhow, what I’m upset with is complete lack of empathy. The plumber took offense that I was claiming it was working and assumed I blamed him for breaking it(which I do now). My ask was, I can pay for the material but K Kelly have to cover installation charges. Well to my luck, it was Mike “the estimator” who I have to deal with again to sort this out. And as expected, he outright asked me to pay 360$ for primary pump installation and he was ABSOLUTELY rude and adamant to not willingn to listen. He hung up the phone one me, and also instructed his plumber to leave the premises as-is (without even explaining how the now installed secondary pump works). And when I said I don’t want to pay him for the secondary pump work done until this is sorted out, he wanted his plumber to strip off the secondary pump installation. Duh
Took care of all my plumbing issues and made an appointment quickly. I definitely recommend them.
We needed our sink disconnected and then reattached after we replaced our counter tops. Tom provided excellent service and is very pleasant. I would highly recommend them!
I appreciate the time they took to get our central air working and did a thorough job
K Kelly provides prompt, quality service at a fair price. I'd happily recommend them to family or friends.
Install shower
Called to get an estimate on some work to be done. Receptionist was great. Transferred me to a not so great man. Told me not to waste his time if I was in a hurry to have work done which I wasn’t but didn’t even ask if I was. Then started talking about contracts and not getting on the schedule until late next month and that everyone else will tell me not to waste their time either. I just want an estimate for a second hookup added and to go from there in NO HURRY! K.Kelly can keep their time as I will go elsewhere and you will never hear from me, family or friends for work. You do not treat a potential customer like that. Talk about wasted time.