Reviews (24)
Tried to get an estimate, but the lady answering the phone was rude and unprofessional, so I will be taking my business elsewhere.
I tried to get help from them with a water break and I paid the insurance claim. The company American Water Resources scheduled the appointment on Saturday. Monday I still have not heard from them and I called to confirm or create an appointment. The lady who answered the phone was rude and literally talked to me like I was bothering her. She would not give me any information and told me she would let was not sure if they were even going to take the claim. Then she rudely said WHERE ARE YOU EVEN CALLING FROM. I am fine with them being to busy to accept the claim, but she was the most unprofessional, terrible example of an employee or customer service rep I have ever dealt with. I am more than disappointed. I am offended and hope no one else gets this terrible treatment! I will let everyone l come in contact know the treatment I received.
$645 to fix a leaky faucet. Over 6 hours labor time charged. That's for 2 washers, 2 valve seats, 2 valve stems. Messed it up the first day. Came back second day and charged again for all the travel time, labor, etc. for what should have been fixed correctly the first time. Last time they were here they charged $700 to dig a hole trying to locate a sewer line--without success.
My water tank burst early on a Saturday morning. I had surgery scheduled for Monday. Helder and John had to work all afternoon to install a new one. Both gentlemen were skilled, courteous and kind. I recommend them highly
They used to be the best I thought. Now you wait weeks and they don't call and they don't show up either. It is definitely not the same anymore.
Installed our fireplace logs. Hooked them up to our propane outside. They made sure everything worked including our remote control on the fireplace. We did not know that they sold fireplace logs at their office or we would have bought from them. We have used them before and have been very pleased with their service. Keep up the good work!!
Very good service. Afternoon crowd older set like ourselves so easy to just hang out catch some sports on the great number of TVs . Wings were pretty standard fair but burgers were the bomb! Totally excellent! Owner told us about his new project coming to beach road. If it's as good as this place will be success!
Does what needs done not what costs the most
Called (on a Thursday morning first thing) as I had a leak under my house. Couldn't get to me until Tuesday the next week. Before this I thought plumbers always had room for emergency calls. 🤷♀️
Never got back with me. Again.
Not a very good company
Hot water tank went out. They came same day installed new unit and took time to help with another issue once they were here. Couldn't be happier. Professional service and pleasant.
They where great! Blew away the big box stores with price but most importantly knowledge and customer service. I'll recommend them to everyone I know.
I called Monday to have plumbing work done and they said they'll call me but never heard from him again
T. R. Johnson & Son have been my plumbers since I moved here 23 years ago. They respond to my calls very quickly and they send pleasant, very efficient workers who know what they're doing. They're a great company, and I highly recommend them.
Bought my primo grill here for an unbeatable price. Definitely worth the stop.
I want to to give a good review to the guy who did plumbing job in my basement and install kitchen faucet. But I want to give a bad review to the lady who over charged for the supplies 3 times than the other plumber I worked with before from Barboursville, WV. Not only this she also overcharged 1/2 an hour labor. The guy came to my house at 8:30 and left home at 10:52. Took another 10 minutes to prepare the bill over the telephone. Came home again at 11:00 and finally left at 11:12 after paying the bill. It is fair to charge 3 hours labor because it take 12 minutes drive from my home but the lady charged 3 and 1/2 hours labor. The lady added all the billing and payment time together with an additional half an hour labor.
Economical
They did an amazing job fixing my A/C unit. I called on a Friday afternoon and they were here in 15 minutes.
Great guy & reasonably priced.