Reviews (100)
Tech did awesome job. Very nice and helpful. Looking out for best value and price.
Our air conditioning unit quit putting out Cold air on Wednesday night and the day time temp was 85. Thursday was also going to hit 85 so after calling around and everybody being booked until the following week it was great to hear that PHC could stop by first thing on Friday morning. Tim came by, did a bang up job and had us up and running and saved our weekend. On time, fixed the problem and did it at a reasonable rate. I couldn’t ask for more! Thank you all so much!
My Tech showed up 15 minutes early and introduced himself. He went right to work and had the problem solved almost immediately. He told me my options. He was honest and I could have went a less expensive way, but I went ahead and put the new thermostat in and signed on with Pacific heating and cooling with an annual maintenance contract. If I have any problems in the future I know that they will be here the same day, and at 67 years old that truly means a lot, and Last but not least, Great Customer Service! Thank You Pacific.
They double check the initial assessment to make sure the work was really needed. I was refunded money because they determined the work was not necessary. Very honest and up front with explanations of the service and repairs with which ones are critical vs those that would be a good idea. I have used this company for several years and they have always been reliable, friendly, courteous and informative. I would definitely recommend them.
Mark did a great job of figuring it out and fixing it. Love my system. Getting it serviced after 8pm was perfect.
Install was as advertised. They called today for the vent cleaning and just got the follow through to schedule the mechanical and electrical inspection. Just as they indicated would happen. Everything is working and looks good.
The technician was on time, explained what he was doing, patiently answered all my questions, and was very fast and efficient in his work.
If your appliance isn't working right and you want someone to charge you to come out and not fix it, this is your team. No matter how trivial the fix they will quote you a new one instead. Very disappointed in the service. Joseph figured out what was wrong in three minutes, and then put on a big diagnostic show, quoting $2500 for services but recommending a consultation for a system replacement quote instead. I happened to notice his reaction when he found it so I thanked him for his time, paid for the diagnostic, and after he left fixed it in one minute with a bottle brush. Net cost $130 for the diagnostic and $0 for the bottle brush I already had. Edit: Refunded. Not the point. They sold me this thing. If you don't service what you sell say so up front. Don't send a salesman pretending to be a service tech.
Service was great! I will definitely use them for all my future heating and cooling needs.
Angel worked hard in the hot afternoon sun. Cleaned the heat pump, explained the testing he was doing, asked what questions I had, and answered them. Especially, appreciated the time he took to explain how the Club Program works. Corrected a past tech’s error in saying it was life time. You buy the number of years you want. A sign of a good employee is one that says he will check on an answer to a customer’s question (is a plan a set # of years, or life time). Showed strength in handling it that way. I renewed based on his handling of the answer. Thank you Angel.
Joseph was amazing! He was punctual, answered all questions, and gave my family and myself peace of mind.
Steven was prompt, friendly and knowledgeable. He was able to diagnose an issue with my heat pump and give me a quote within minutes. Thank you Pacific!
They did a great job despite the task being much more difficult than any of us thought. Very friendly, professional, and caring (we had a baby and a toddler running around the house while they were here). Glad we chose Pacific Heating and Cooling!
Trevor will find any excuse to avoid crawling a long distance in the crawl space. Then wanting electrical advice from myself. I'm not an electrician. He wasted my afternoon and I'm not very happy with his attitude and passive aggressive behavior. Had to call and reschedule the appointment for a week later. Thanks for wasting my time Trevor!
I received a txt with a photograph of my technician and a phone call to let me know he was on the way. He was on time, professional and patient. He listened to my concerns then found the problem and fixed it. Thank you, Michael you were pleasant and professional.
Everyone we've worked with at Pacific has been exceedingly knowledgeable and professional. Great availability as well compared to other HVAC services we've talked to. I would highly recommend them.
Nick was amazing and on time after the repair, went thru the system and validated everything was good. The club membership is amazing with that no after hours call out fee even on Sunday. We will never use anyone else!
We have had nothing but wonderful service. They don’t try to push services on you. All employees are very professional and nice. They are here when they say they will be. They let you know what they will be doing and an approximate time of how long it will take. We highly recommend them!
Joe McLeod was awesome, kind, super-friendly, detail-oriented, and so helpful in explaining short-term fix vs. long-term, so that I can assess and make an educated decision that best suits my needs. My 3 pups always bark at anyone new in our home, but they loved him and didn't bark at him at all. Always welcome back and thank you, Joe!
One of the best experiences I've ever had with a heating and cooling company. Our heat was not turning on and we have a newborn that was getting very cold. Pacific heating and cooling was able to get someone out the same day to diagnose the issue. Since it was a newer system they recommended I reach out to the manufacturer to see if they would replace the part. A few days later they followed up to make sure the manufacturer took care of us and if not, to get us scheduled to get the issue fixed. Best customer service anyone could ask for. I don't think 5 stars does them justice! Will always use Pacific from this point forward for any heating or cooling needs.