Reviews (100)
I was having issues with the a tankless water setup and they had a representative out to my house within 20 minutes and had the issue fixed in about 30 minutes. I couldn't have asked for a better company to help me .
Excellent service , very professional, explained, and answered my questions .Very personable, best experience ever. Thankyou
They were amazing! Our electrical problem was very difficult, and they persisted until they solved it.
Valerie came on time to give me a quote to replace my leaking water heater that was original to my home (1994). I was impressed with her knowledge and she quickly provided me with quotes while being at my home.
The scheduler misunderstood what I needed for an estimate but Daniel made notes and contacted office so they could schedule proper specialty for job and was rescheduled that day for a new appointment...Very professional and cooperative and helpful...thank you
Platinum, specifically Jake Berry, provided excellent quality servicing for our hvac equipment, exhibiting keen expertise.
Levi and Cameron were awesome! I had my water heater replaced which should have been simple but turned into a major project in my old home. They also found a leak in my shower that they resolved while they were here. I cannot express my appreciation enough for the thoroughness and gratitude for staying all day to resolve my plumbing issues. Highest praises to these gentlemen, highly recommend!
Ernie was very knowledgeable and Professional. I will most definitely be using Platinum Mechanical again. Thank you!!
These guys are amazing! We own a fast food restaurant and had an electrical problem with the fryer. They got out the same day and got us up and running. They were professional, thorough and explained everything they were truly awesome!
Check the HVAC, more specifically, the air conditioning. The repairman was very efficient and left me feeling fully informed of my situation. He was a great representative for your company.
Furnace and air conditioner removed and new system installed. Was all done efficiently by professional installers . We want to thank James and Talon for their work and their patience in answering questions. Highly recommend
Second time we have used platinum mechanical in a couple of months. Excellent people and service.
Romulus and Daniel were fabulous. I highly recommend their electrical work. Romulus was the team leader and he handled everything beautifully.
Levi and his apprentice were great. They got the job done quickly and gave me some tips on how to keep the issue from happening again. Unfortunately the price was EXTREMELY high at $750 to replace a valve that was pretty easy to get to and took an 1 hour to replace. I am 20 minutes out of Spokane so not sure if their “out of town” dispatch fee added a substantial amount or not. But in the end I decided to not get other quotes.
The link on my phone to review not working, jake berry did an outstanding job and explaned everything he was doing, was very clean and was a outstanding tech.
EXCELLENT service on all levels from initial phone inquiry to completed plumbing repairs! I would highly recommend these folks - they'll be the first call I make if more work is needed.
Sam did a good job on my plumbing project. Very professional.
First off, the guys doing the actual work seemed down to earth stand up guys. Definitely not the same for management. Platinum mechanical mistakingly dug looking for pipes that were located on the other side of the yard. THEY DUG IN THE WRONG PLACE! So big gaping whole and sprinklers torn all out on the wrong side! Then when they found the pipes shoring to contain the trench was unavailable. So again huge gaping hole in the front yard. And so now I have a 1800.00 repair my yard quote (cheapest of 3 by over 1000.00) and the platinum mechanical representative is telling me I'm taking advantage of the situation when I ask them to cover half that bill. He says the best they can do after all that is 462.00 my bill to platinum mechanical after it is was done was about 15,000 Platinum Mechanical in my experience will not fix a mistake made by themselves. Untrustworthy! Customer lost. Also they left a mess for me to clean in between my sidewalk and street. Proofs in the pics.
Jake Berry was professional, friendly and did a great job on the maintenance of our air conditioner..also very helpful! Levi was also great with our plumbing. .Highly recommend both. Thank you platinum mechanical!
Had them come out to see if they could work on an outside drain. Was able to schedule fast which was nice. They weren’t able to do the drain, it was a little out of their scope but Valarie called a few people for me to see how I could get the drain done and checked if it was the county’s responsibility or not. Very helpful and nice! Would definitely use them again!