Reviews (58)
Nick from Norco was on-time and worked hard to resolve a weird intermittent issue with our Lennox furnace. After a call to Lennox, who suggested he "try a replacement controller board", Nick got a price for the replacement board from the local parts house ("Really? I am paying for a new laptop??!!!") so I decided to order one myself for 1/4 the price, but Nick and Norco were great. Definitely be using them in the future.
The speed at which they fixed my nearly antique Carrier 8000 was impressive, I had done a web search for a gas valve and come up empty, their tech located one in 5 minutes and had it overnighted out of Chicago. Very professional, on time, very quick.
I chose Norco after multiple in person quotes from local companies Peter seemed like a great guy and trustworthy and the install went great and they were upfront that they did not have the outer unit I called Peter and was told mid Aug I have called multiple times and have been assured by the staff that I would get a response that day with an update 4 days go by and no call meanwhile being told daily I would get a response that day then I call on Friday and was told no one could answer or give me an update until next week I would strongly recommend not using them unless they can prove having all the materials before you sign anything this is solely a complaint on the office staff and not the installation and service side of the company they were very prompt and professional.
Deven, came to fix our AC unit. He gave us attitude about the air filter and told me there was nothing wrong with the unit or furnace. I asked questions about what else could be an issues. He was reluctant to answer my question with quality customer service.. I continued to ask questions about every possible issue it could be because there was still a 15-20degree difference in temperature from the font of the house to the back. He continued to be reluctant about answering questions until we asked him to check the attic in where he found 3 lines that had been disconnected. To think he was going to just tell us that it was our air filter is really disappointing and that we consistently had to ask questions and check all other areas is not great customer service.. he should have checked everything possible beforehand, and not given attitude when we asked him more questions. This is what you get paid to do. Do your job the right way the first time. He did admit he was wrong and apologized which is the only reason I valued the service at 3 stars.
First off, we called for service and was quoted a price. When they got there, we were told it would be another $159 because of our type of furnace. Also a trip charge was added when I specifically spoke to the person who answers the phone about this and it was agreed a trip charge would NOT be added. (Price gouging at its finest) So $350 to tell us we need a new furnace and AC with no options of repairs. Used scare tactics with what was going on with furnace which was NOT confirmed by a second opinion. Update: Got second opinion, which did not corroborate Norco. Also, called Avista who came out and checked furnace and CO2, with a reading of 7, way below CO2 standards.
Unwilling to do a very small custom job without charging for a full price job. I guess we're all desperate and just saying ok to their costs. So, they can charge whatever they want and they know it. Kinda low to take advantage of people like this. I wonder how many elderly people get gouged this way?
My heat pump was pumping hot air instead of cold air and it was 90 degrees outside which made it very warm inside my house!! I called 4 companies and only 2 called back and only Daniel at Norco was patient enough to help me trouble shoot the problem after hours! I am so thankful for their knowledge, timeliness and ability to fix my problem! Daniel is a rockstar and we are chilling down here at home now! I would highly recommend Norco for all your heating and AC needs!!! Natalie
My furnace died New Years weekend; single digit temps. I called Sunday noon, Matt was there in a few hours, diagnosed the problem, confirmed they had the replacement part in their supply. Matt returned the next morning with the part, installed it with zero problems. (I have alternate heat sources, so there was no true emergency that called for a same day repair.) Everything was done in the time it usually takes to schedule an onsite repair. I couldn't ask for better service.
Highly knowledgeable, professional, responsive and thorough! I would strongly recommend them to anyone needing Heating and Air Conditioning services. We are very pleased with our new system they provided and the process for us to get it.
Awesome, on time. Barely heard them there while working. Half the price as first company quote. My AC and furnace work better than the system I had before. They even came out earlier than anticipated to get up and running before our next heat wave. Will recommend to everyone!
My a/c went out right before we got 112 deg temps in Spokane. Called around to get some quotes and I realy like the guy that came out. He was an installer before he was a estimator so he new his stuff. Had the new a/c installed and had some problems but they came back out quickly and got them taken care of. Very responsive and good communication. I would recommend them to friends.
They were on time and worked hard to complete the job. A/C works great, very pleased.
Excellent Service performed by Devin and Mike. Showed up on time. Very professional, personable and competent. Big shout out to these guys and a big thank you to Erin in reception for going the extra mile with such excellent customer service. This type of service is becoming a thing of the past and it is a real breath of fresh air to see Norco employees with an old school work ethic. You are setting the bar for the rest. Thank you all.
Last week my central air quit working. I called three different companies for a service call. Two of them were a month out and the service call fees were $99 and $100 plus tax. Norco quoted me three days out and $69.00 for the service call. Daniel called me same day and was out to my house within a few hours. He replaced my capacitor in a few minutes and had it up and running. Well this week with the hot af weather, my ac has been over taxed. It’s not working properly (we haven’t had it serviced in two years, our fault) so I called Norco again. Daniel again called me same day and got me on the schedule. He is also going to set me up on a yearly maintenance schedule which will give me 15% off parts and no service call charge. I’m very impressed with this company’s service and Daniel has been especially patient and great to work with. I highly recommend them.
Our AC went out during the hottest week of the year. Matthew came out in the evening hours and was able to get it fixed in no time at all! Our experience was excellent, very knowledgeable and professional service.
Norco saved the day! In the middle of a record-breaking heatwave (107° today, 111°forecast for tomorrow), our air-conditioning went out. Devin went out of his way to fit us in the extremely busy schedule and got us up and running in no time. He was able to diagnose and fix the problem in record time! Devin was so prompt, skilled, and professional - we will be certain to use Norco again if we ever have any other problems with any of our systems.
We are very satisfied with our service from Norco! They installed a new gas furnace, new A/C unit, and a new smart thermostat for us. Their estimate was very competitive, and they even included removing the old gas tank as part of their estimate rather than charging us an extra $1000-1500 that some other companies were going to do. The team that installed everything was very efficient and extremely polite and professional. I don't think they realized how much sound travels through our air ducts, so I could hear them pretty well when I was in the baby's room and they were working in the utility room below me, but even then they were very polite and professional with each other. They did it all in two days and did a very thorough job cleaning up after they were done. They also took care of all the paperwork for the Avista rebates and the registration for the extended warranty with Lennox, so we didn't have to do a thing besides sign our contract with Norco and pay them. We would definitely recommend them!
$180.00 for ten minutes of the Service Tech's on site time. Problem: Our A/C is not blowing cold air. We had the refrigerant filled last year, so we assume there is a leak. We were the ones to discover/bring this up. The Tech checked out our A/C and air system and concluded that he should try refrigerant with some sort of dye to figure out where the leak is. Did he have this dye on hand? No... So, we had to wait 2 weeks for someone to be available to come out just to schedule a second appointment for something as simple as a refrigerant refill... also, refrigerant costs $500... would they charge us an additional $180.00 again just for having to come out again? Who knows... we canceled the second appointment. We feel a bit gouged as we were not told there was a near $200 fee to just have someone come out and tell us what we already knew and didn't have the resolution on hand.... (dye). The pros: The tech was super professional and kind. He waited 20-30 minutes for my husband to get home because he was held up at work. The tech was accommodating that way. He deserves a 5 star. Customer service was overall great, but we just feel like we paid a lot for a whole lot of nothing.
I have used Norco for 20 years. Always superior, reliable and most importantly, HONEST. Never over charge or diagnose unnecessary repairs.
Had five quotes from various companies, and chose Norco as our AC installer, mainly based on a family member's recommendation. They were easy to work with, scheduled me in quickly (I know they're really busy with the hot spring we've had) and everyone I came in contact with acted very professionally. The two installers that came were the quietest I've ever had for home repairs and were quite efficient. Thrilled to have a new AC up and running, and happy to recommend Norco to others.