Reviews (100)
We had a tank with them for 7 years we filled it twice a year at a cost of about 700 bucks a shot. We only heated our family room with a small stove, so we decided to put in a wood burning stove to save some money, I had just had it filled before we did this so it was 60% full when they came out to pick it up they said I would get a check for the fuel in the tank I was fine with that but then I got a bill for the pick up and rental fee. I just got the check in the mail it is for a lot less then what I paid for the fuel, with no break down. I'm not sure this is good customer service.
he did a good job and was very knowledgeable
We have been with Banner for over 40 years! The Banner Team has always been outstanding! The team is professional, kind, knowledgeable, caring and dedicated! Banner is A plus!!!
Jeremy was very personable and professional and kept me in the loop the whole time during my service.
More years ago than I remember they installed a new furnace in our home. About 10 years ago they installed central air. Every since Banner Fuel installed our furnace we have had there Guardian plan (their yearly maintenance program) on both the heat and cooling system. They good news is we've never had a serious problem with either system. We have appreciated there professional,and knowledgeable staff. As a 40 plus year customer I highly recommend Banner Fuel without hesitation.
Looking for a HVAC part and this is the place. They have a parts counter to also serve the DIY person, and the guy who helped me was very knowledgeable, patient and kind. Nice to know that if your a/c breaks down on a hot day you can walk in here and pick up most parts without having to order and wait days for it. As a HVAC contractor they have always done great work for me in the past too.
Great company, they do what they say and on time and they let you know when they well be there.
They were the most economical and they were fast and totally honest with us.
I want to say a huge thank you to Christopher for fixing our furnace quickly and efficiently. He was at the door with a big smile and ready to fix what needed fixed, he was kind and explained everything that was going on. Thankfully it was an easy fix. Thank you Christopher for all you did.
Have used them for 9 years now. Always responsive and efficient.
We returned from a weekend away to discover that our house was cold because the gas furnace had quit working while we were gone. Our regular company was a few weeks out in availability so we started calling around, Banner was the only company that was able to come out that evening to assess things and, even though they couldn't repair it immediately, they were able to identify the issue and located the necessary part the next morning. Thanks to Banner, our furnace was putting out heat again less than 24 hours of us discovering it had died.
Our serviceman was on time, performed the work in a timely manner, cleaned everything up, gave me an overview of what he did!
Was recommended by a friend and just loved working with banner! Would highly recommend them. The price was far below what I anticipated, the quickness and customer service were great! They even handled all of the rebates!
Ok for fuel delivery. Their techs are parts replacers and unable to diagnose or repair. Management does not care or follow up on their botched repairs. Multiple techs worked on my furnace multiple times, unable to find the problem, I spent a lot of money on service calls and parts, they left my house knowing that it wasn’t working in the coldest part of this winter, and it still isn’t working. I don’t know who to call but it certainly isn’t these guys and I can’t afford to pay for more failures.
After 4visits our oil furnace is working. No water in tank. Polite techs but charges are high.
Banner installed my new ductless heat pump. They came in below a competitors‘s bid, showed up exactly when they said they would and took exactly as long as they said. System works perfectly.
Needed a part for my furnace so that I didn't spend another Spokane winter night without heat. They ID'd the part and found me a good price nearby. Was barely there 15 minutes. Had my heat on less than a hour later.
Multiple service calls, multiple technicians, hundreds of dollars in parts, many hundreds of dollars in service charges, still the same problem it had to start with. Absolutely zero follow up, I had to call them back each and every time. No refund for parts that did not fix the problem or service calls that did not fix the problem. I have a service business and I only charge customers when I fix the problem I don't charge them if I fail, they failed completely. Nothing they did made an improvement and it cost me a whole lot of money.
OUTSTANDING customer service from manager Charlie! He is the best! Had a confusing repair on my furnance. After several trips, that turned out to be a simple fix, he worked with me on the final bill to ultimately come up with an amount equitable to us both. Charlie manages a great team of servicemen: Ryan, Shawn, and Jonathan, to name a few. Charlie provided the most responsive, friendly, fair customer service that I have experienced in years. THANK YOU Charlie for taking the time to help me with my furnace repair. Will always come back to Banner for any service needs.
They did a great job. List of things they did. Removed my old boiler, baseboard radiators and galvanized pipes. Installed new baseboard radiators, new PEX pipes. Relocated boiler to new location, routed gas to the location. Installed a new Combi-boiler. (I had no idea these types of unites existed. Such an amazing idea.) I am pleased with the work, installation and the products. The house is really warm and comfy and the water is hot. Always been good working with banner. They even installed my mini-split. It is working great as well. Thanks and I look forward to having you maintain my new system.