Reviews (100)
Absolutely fantastic experience. I had gotten quotes from other companies for a new air conditioning installation, and I expected a similar experience: not a ton of information, one number, and a slightly impersonal encounter where I gave the information and the person receiving it gave me a number like a calculator. Imagine my surprise when the owner of the company arrived at my home, asked me what was important to me (immediate cost? efficiency? longevity? long-term energy savings?), walked me through items to consider ("when evaluating the quotes you receive, make sure to clarify who pays for the electrical work" or "decide ahead of time if you want to install a new thermostat to go with your new A/C"), and even offered to vacuum some of the dust that was knocked loose when he took a look at my existing equipment. Nobody else treated me so well, even in the quote phase. We were able to choose what we wanted from multiple quotes based on what I'd told him was important to us, and when the time came for the installation everyone was so respectful and considerate. They laid down drop cloths, made sure to let me know when people would arrive, and answered all my questions. When they left, they'd done such a good job cleaning up after themselves that you'd never have guessed we just had work done - it looked so neat and clean that it seemed as though the AC had always been there. There was no dirt or debris, and our AC has worked perfectly since day one. They also were the most straightforward with their bid and financing terms. This was the only company that gave me an all-in-one quote and included in that quote what was expected of me depending on how I would be paying - what was due at day of service, how to set up financing if desired, and what my total payments would be if I financed vs paid out of pocket. It was so easy to understand what to expect for my budget. I felt so secure in their process, work, and reliability. I intend to work with Optimal HVAC for
Optimal was able to fit me in a day early. Shawn was knowledgeable and answered all of my questions. Simple process and fixed my AC with the quickness.
We recently had A/C installed along with a new furnace. The crew that came out was exceptional. They were extremely professional and courteous even while facing the task of dealing with our homes' difficult crawl space. The job was completed quickly and they left our house spotless. It was reassuring knowing we contracted with an honest company. Thank you Shawn, Derrek, Haley and team for a job well done.
Love these guys, every time something happens they are speedy and so nice! Highly recommend.
With the hot summer days ahead, I just wanted to share an awesome experience I had with one of our local HVAC businesses! We had an emergency outage on our AC and with four kiddos, it wasn’t an option to wait for weeks or even days to have a technician come out and take a look. I posted something on my neighborhood Facebook page and was told to reach out to Shawn at Optimal Optimal HVAC LLC. If it wasn’t for another emergency call, he would’ve been out here almost immediately, but he came over first thing this morning and fixed my issue. He was fairly priced and had amazing customer service! He was very knowledgeable about the issue and gave me some good recommendations going forward in order to keep the health of our air conditioning unit up to par. His wife is the one who does all the scheduling and billing and business side of things, and she was so nice and helpful! I can’t say enough about this company. I highly recommend you give them a call for any HVAC needs or for scheduling your yearly maintenance check!
Mike did a fantastic job. Wonderful service and very prompt. Absolutely recommend Mike and Optimal.
Workers were very professional and knew what they were doing. Did a very good and quick install and cleaned up everything. We ex
I am thrilled with the work done by Optimal HVAC. When shopping for a ductless AC system, I decided to get three bids. One of the three companies that came out said, hey my product isn't a good fit for your house, but you should call these guys I went to school with, Optimal HVAC, they know what they are doing. Wow, was he right. Derek and Shawn came out to my house twice during the bidding process, were patient and answered every question. When the time came for the work to be completed, they showed up with their crew. The team was incredibly careful, exhibited exceptional attention to detail, and left everything clean. I was impressed at the number of drop cloths they laid out to make sure that they left my house in the same condition as when they came. While the workers were here, they were working hard. The job completed in the exact amount of time they said it would. I feel that I got a fair price and top quality craftsmanship. I can't recommend them highly enough.
Hands down one of the best service from a company. From the time I reached out to coming back to repairing a piece that my puppy chewed I cannot express how much I recommend their company. Their service was quick, friendly, and informative. Thank you Optimal for having first class service! Highly recommend them for an AC/HVAC installation.
This company went beyond what they had to. And they work was excellent. I will use them in the future
Mike was great! Found the issue and fixed what needed taken care of. Was professional and friendly. Highly recommend Optimal!
Fantastic response time, super friendly, very professional, and provided a great explanation of what was wrong and why it stopped working. Highly recommended, will use again!
These guys are always on time, do a great job and answer any questions that you have.
Excellent service. Made it out within a day and resolved the issue. Provided photos of work done. Very happy with Optimal HVAC.
Mike is always on time and such a great friendly guy! As always thank you Optimal HVAC!!
Highly recommend! Optimal was able to get a part from Lennox under warranty to save $$$. All service personnel are kind, quick, and understanding. Wonderful team!
Shawn and Derrek did a great job putting in our A/C and furnace. They were quick, polite and cleaned everything better than it was before they got there. Second time using them and same great service.
Furnace replacement: Office staff VERY efficient and effective, and installers quick, responsive, and done professionally! Thank to all!! HIGHLY RECOMMEND!
New: We were getting barely no heat, so of course reached out to Optimal. They were here in just a few days and took the necessary time to go over our situation and found wiring that was defective and needed to be replaced. At no time dd Shawn or his team pressure us to spend money or do repairs that weren't necessary. Highly recommended. Original: We had Optimal out to do a furnace inspection (heat pump was inspected this past summer). They arrived on time, very friendly and professional. Wouldn't hesitate to recommend Optimal HVAC!
Our heat stopped working in the middle of the night. I called Optimal HVAC this morning at 8:15AM to request an appointment. By 9:15AM, the technician was leaving our home, and our heat was working. THANK YOU for your extremely quick response time! The technician was excellent - prompt, friendly, professional and explained the problem/solution clearly. Thank you!!