Reviews (100)
The service I've received from EverCool goes above and beyond a 5 start review. Friendly and Professional, Jeff, Jared, and the whole team will ensure your needs are met and take the time to make sure the job is done right.
I phoned to accept their contract on the condition of the answer to a Federal tax credit eligibility question about the equipment on the proposal. The man that answered the phone was curt, unpleasant and condensending, not to mention unknowledgable AND TOLD ME TO CONSULT WITH MY TAX PROFESSIONAL!!! Really??? Not true and misdirection. This was my third call to EverCool, and the demeanor of this man was always the same. The initial call he was surly. When their "on the way" text came through it showed my neighbor's house. When I phoned to correct the address, the man was argumentative and dismissive. He said he would contact the tech, but the tech went to my neighbor's anyway. If you want to deal with that kind of customer service everytime you have to deal with your HVAC, have at it. Personally I paid more to do business with a company that is pleasant and responsive in a kind and positive (and knowledgeable and thorough) manner.
Great professional, and friendly service!! I recommend it 100% excellent job!!
Outstanding customer service always provided. Friendly & thoroughly professional service providers. Able to provide customer service at a time that is most convenient to the user.
Very prompt and courteous service. Would definitely use again
I've been with EverCool for 20 years! Always very responsive, professional, knowledgeable, and a pleasure to work with!
I will start by saying I had used this company in the past (including installing the system I was having problems with and contacted them about on April 14, 2023) and never had an issue with them. This time, however, was a whole different story. AC wasn’t working and called shop first thing the morning of April 14. Mark advised that even though they were busy, he would get someone out that day. Perfect, right? Nope! Jeff arrived about 11:20 and was gone about 30 minutes later. Not only did he not contact me about what the problem was, but he also added coolant without authorization from me. My adult daughter was at my home and he never told her anything about what he was doing. Only that he added coolant — after it was done. He did not volunteer that there was possibly a leak. I had to have my daughter ask him if there was. His response — there was probably a slow leak but he couldn’t fix it that day because he had too many calls. No offer to come back — just a bill for $445 which didn’t even indicate how much coolant was as added. I called the shop to find out what was going on and Mark was rude and condescending. I asked for a return call and as of this writing — still crickets. I contacted another company that same day and told them the issues I was having. They were here Monday, April 17, and determined that the inside coil was leaking — major part — and any coolant that had been added just 72 hours earlier was kaput. Kaput to the point where I couldn’t turn my system on. My system is just under 5 years old so luckily under warranty. Evercool didn’t even bother to determine the if there was a leak — only added coolant which was pointless. There were also 2 error messages on the inside unit which weren’t diagnosed. Turns out — panel board kaput. I appreciate the fact that folks are busy but, if you’re so busy that can’t do a job right the first time and with integrity, then you should just say you can’t get there that day. Will never use Evercool again.
Great products well installed will last for a long time. Also great customer service and maintenance. Love this company!
wonderful-- we do the repair/maintenance yearly contract and they are great folks, explain everything and teach me about what they're doing when I ask and they don't talk down to me or mansplain. I have learned a lot from their staff and they are honest and reasonably priced. Highly recommend!!
Jared always, repeat always, does excellent work on these semi-annual maintenance visits. He is very knowledgeable technically and pays great attention to detail.
We have been with Evercool for almost nine years. They are amazing. Marcus and Gavin are wonderful and Jared is the consummate professional. They are skilled, responsive, and an all around great group of people that run a great company. Thanks Evercool!
We have been with Evercool for five years now. They are great, friendly and helpful:especially Jared. Jared is my favorite, he is knowledgeable and makes you comfortable. Would highly recommend this business.
Great maintenance service. Did more of a deep cleaning than any company I’ve ever had prior. No upselling which is a huge plus these days in HVAC.
My first time using Evercool. Very helpful, very knowledgeable and efficient service man Jeff quickly found that my heat pump motor was dead, and was able to install a replacement right away. I’ll make Evercool my go-to shop for all my HVAC needs.
Evercool is excellent. We've used them for several years to replace and maintain our HVAC systems. Highly recommended.
I'm never disappointed with EverCool -- their techs are knowledgeable, efficient, and professional. The communication is great - I always know who is coming and when. If work is needed, the prices are fair and the timelines are accurate. I can't recommend them highly enough!
EverCool's service was exceptional as usual. They were very prompt in coming out to what we thought was a repair but turned out to be a new installation (old heat pump was damaged and 17 years old). Marcus was very professional and a pleasure to work with.
Friendly, efficient, on time, and easy to work with! Did a great job replacing our furnace.
EverCool has always provided me with the best repair services. I can trust them (which says a lot!) They have always come through quickly and professionally. Their customer service and front office is also wonderful to deal with. A great company from beginning to end. I highly recommend them.
Showed up quickly and on time Can track technician on line Did not try to up sell me Work done quickly and very informative