Reviews (66)
I am very pleased by the work that was done on my propane tank it was done fastAnd the gentleman who installed it was very professional answered all my questions
From start to finish Tim Elliott and his team were AWESOME!!!! Tim personally came out to give me an estimate on installation for a new AC UNIT to replace a 20+ year old beast of a system. He was clear, professional and gave the BEST OFFER of 5 companies I received estimates from. He was able to provide great information and answered any and all questions. His team arrived on schedule and worked until the job was done. They were able to troubleshoot and make adjustments as needed. My house is now cool and comfortable and I will be saving so much money on my new energy efficient system. Thanks Tim!!!
This company is professional, quality, we highly recommend Lighthouse Mechanical on all levels!
The service technician was very professional and courteous. I will definitely use the company for my future HVAC maintenance and repairs.
Very knowledgeable, thorough and conscientious. Thank you!
Called lighthouse mechanical because I had water from my air handler dripping into my vent. Had technicians inform me it was only condensation safe to run my system now I have 30 gallons of water under my house and damaged vents. lighthouse mechanical Owner Timothy Elliott takes no responsibility just refers me to his lawyer Wayne Moore out of the Newport News Virginia don't trust this company guy is unprofessional hangs up on me will not take my call I'm going to have to take them to court at this point
Great customer service
So thrilled with Lighthouse! I called and received an appointment that fit my schedule for the very next day. The tech came and he was courteous, professional, and efficient. We received photographs of all work completed all at an AFFORDABLE price. If you live in Williamsburg, this is the company to call!
Lighthouse put one of my heat pumps in previously. At that time the owner was an estimator and he treated me like I was royalty. I knew one day he would own the company...and he actually still gives estimates. Tim is a "working owner" That is what I love to see in any business. The technician, Charles is a great employee...he is informative, respectful and pleasant to talk with. He answered all of my questions and is a great listener. He takes his time with you and treats you with respect. He shows up on time or earlier and calls in advance if the time frame changes. I highly Recommend this company. And no, I am not getting paid to say the above...lol God Bless
Very knowledgeable techs! On time and prepared. Visit was efficient. Service was fantastic. Highly recommend!
They had a technician out within 4 hours of my call and he diagnosed and fixed it right away!
Friendly, knowledgeable, and take time to answer all of your questions.
Our HVAC system stop cooling and your company sent an experienced HVAC tech to diagnose the problem. Mr. Phillip was courteous, professional and detected the matter quickly. He answered all of our questions and we felt very comfortable with the process to go forward. His 20 years of experience and knowledge gave us the confidence we've been looking for. Your company will be highly recommended to my friends and family. Thank you B/M Thomas-Howell
Tim and his crew did an amazing job installing new ducts and ac unit. Very professional and they even went above and beyond to accommodate me. I highly recommend them for any hvac jobs.
great company to deal with with expert installation and technicians very highly knowledge of what they were doing great ownership and wish them the best of luck in expanding this great company thank you Tim and the great crew around you would highly recommend to other family and friends in the near future thank you and stay safe
Sent a message this morning, and had a super competent and friendly technician in 3 hours.
Absolutely Outstanding!!!! Complete customer satisfaction is job #1 for the team of exceptional professionals at Lighthouse Mechanical. From the receptionist to the estimator, the service team lead and manager…not only were they patience with us, they went far and beyond to ensure we had the right system for home, protected our home during system installation and we were 100% satisfied with their work before closing the job. Customer Service Excellence is a pillar in this company’s core values.
Excellent service. Professional manner.
These guys totally nailed it. Mine was a small job, just a section of furnace ductwork that I needed to have rewrapped, and I'd had trouble getting anybody out here to do the work. Emily at Lighthouse was super nice, super efficient; the technicians came out here and did the work and were polite and professional and were here on time and got the job done. I'd definitely recommend them for a much bigger job.
Amazing company