Reviews (79)
Had to get our water heater replaced on short notice. They did an amazing job. Went flawlessly
I selected Atlantic based on reviews three years ago and have always been very pleased with their service. My service call was scheduled for tomorrow however, they were able to fit me in today. Mark was my technician and he was very knowledgeable. He diagnosed the issue very quickly and had my AC back up in no time. I appreciate your business and your customer service.
Fast response. Team that came out explained what they were doing and let me hover over to watch and ask questions- all while petting my dog :) Have used them before and will definitely use again!
After our HVAC system went bad for the second time in a year from an existing company. I called Atlantic for a quote on installing an entire new system. The quote was very competitive with top quality systems. They were able to fit us in quickly as we have a young child in the house. They arrived promptly, respected our home and, knocked it out efficiently cleaning up after themselves when complete. We will definitely be utilizing services in the future.
I highly recommend this company they're professional and responsive they repair my unit in a couple minutes after that they give me a year guarantee on my repair
The receptionist who answered the phone was very condescending and rude with the information that you provided she spoke to me like I was not knowledgeable of what she was saying and she was unprofessional and her dialect that she used towards me I would not recommend using this company at all
Called at 730pm, on a Friday night, for emergency service. Never recieved a call back after talking to the operator 3 separate times over the course of 3 hours, waiting for a tech to call me. EDIT: this was last weekend, Friday, November 11th, 2022. I ended up driving to Hampton to resolve the issue myself.
My water heater sprung a leak. Called APHAC and they installed my new water heater in 2.5 hours complete with haul away of the old unit. The technician also answered my questions about my plumbing needs. I am a satisfied customer. I will recommend APHAC to my friends and family
Atlantic Plumbing recommended Just Plumbing to my fiance to light her hot water heater because they were weeks out before a tech could come out. The person from Just Plumbing was more interested in trying to sell her a new hot water heater than to light the one in place. Nothing was wrong with the hot water heater but needing cleaning and it fired right up. The same maintenance that Atlantic Plumbing did when they came out to light the furnace. In the meantime he is still trying to push a new water heater sale. The water heater in place had no signs of leaking when I looked at it but now all of sudden it Is leaking now after he touches it. I have been dealing with trades all my life and I know some of the dirty low down things they will do to get a dollar. Especially when dealing with a female. It makes me wonder about two things. "All I know is what goes around comes around ". He still will not get one red cent of the $2000.00 that he quoted for a new water heater and if another plumber finds out that something was done intentionally. Then there will be something done about it. My mistake, I meant Just Plumbing not Jeff Plumbing. Another plumber has come out with a estimate of .5 the price of Just Plumbing. I have asked him to see if any damage was caused by human error or other.
Very professional staff and went above my expectations to repair my issue
I want to give a HUGE thank you to the staff (Tom, Allen, Jennifer and Jordan) just to name a few. They were such a big help when I called about my A/C unit not working. I ended up having to get a new unit and they were very prompt with getting one ordered for and installed within a matter of days. I will definitely be using this company for now on.
I've been using Atlantic for years and absolutely trust them for all my HVAC needs. They are on time and honest.
Been using this company for some years now and have nothing bad to say about them. Always have availability for me and is always on time
I'm stuck in the cold. They installed new furnace and now I find there is no warranty and nothing they can do to help me. It is almost as if they don't know how to fix it.
Nice shop
We've been with Atlantic for over 15 years, and they've never let us down. Our technician Shawn is awesome - friendly, courteous, and professional. The receptionist, Jennifer, always keeps us updated on everything - technician arrival time, yearly service reminders, etc. She listens closely and is very caring. We are extremely happy with everything they've done for us over the years. Highly recommended!
Called and arranged an inspection of HVAC system in June, they said they would get back to me in a few days, which turned to a couple of weeks, I decided to wait it out as I wasn’t in much of a hurry, bumped into their technician doing a job in parents in law’s house and he said, there was a delay and I will get the quote by the end of the week. As I’m writing this review, it’s now been almost 3 months since that first visit. I don’t really think they want business, and for someone who came highly recommended to me, this has been an utter disappointment, they haven’t reached out to me once!
They have not let me down yet. Very nice and knowledge technicians.
Very quick to show up, replaced my water heater next day!
We called this company out to give us an estimate on two plumbing jobs we needed done. 1. To be connected to city sewer and 2 to fix a vent issues in our two back bathrooms. I explained what i needed done before I made the appointment. They didn't tell me that I needed to have the city mark where the tap was before they would give an estimate. Even though we basically we knew where it was. I Made an appointment which they did show up to. But then we didn't hear from them. I called a week and a half later. The guy on the phone was very rude and told me he can't give us an estimate until the city mark where the tap was. I told him ok it has been mark and asked when were they going to send someone out. He told me they would call me. A week later thinking maybe they got busy i called again. The lady on the phone had no idea what I was talking about said the owner is out doing estimates and would call me that day. Did that happen nope, I even waited a extra day before I called back. Once I did the lady said the owner is the only person you can talk to. She said she did give him the message and would text him that morning to call me. I still didn't hear from them. I am done trying to give this company my understanding and my business.