Reviews (100)
My name is Khanh Nguyen . I have appointment with michael and son Repair HVAC services on 07/06/2023 at 6PM . After I wait them for 30 minutes (6:30 PM ) , I call customer services and ask them why did nobody come to my house for repair HVAC . The customer servises answer me that because nobody work or unavailable for this date and they request make schedule again. I was very angry and hang up the phone immediately .
We had a flood that came through our light fixtures. Anthony came to inspect, gave us great feedback on our options and costs, was on time for the initial consult and install, and provided excellent communication throughout. We would use him and Michael and Sons again.
I had a technician named William Ayala. He was on time, very pleasant, knowledgeable about his job, and very professional. He answered all my questions that i asked while working. I will use michael and sons again especially, with the help from him!
Michael Madrid and his Co-worker Michael, did a fantastic job with the issues associated with the Copper Water Line and Tub Spout. He was friendly, informative and thorough. B/c he did such a great job I signed up for the Home Care Plan (due to the age of my Home and the continued problems with plumbing, electrical and HVAC). It appears the Home Care Plan will offer savings with so many issues I have put off. Thanks Again,
The guy that came out to fix our blown fuse/breaker was a great spirit and very knowledgeable. The whole process from scheduling to paying is technically advanced and easy for the customer. Then to finish it all off you send out one really nice guy to explain the problem and talk about a few potential upgrades in the future. Make sure you keep him!! Def a good selection of you go with Michael and Son.
Bought a service plan, they came out and supposedly inspected the system and it worked fine. Two months…I called them to come fix the air because it wasn’t cooling… diagnosed an issue with the blower and capacitor switch or whatever it’s called. Ok fine how soon can you fix it…I have to order the part so I won’t know until it come in sometime next week! It’s over 90 degrees, that is unacceptable. Those parts should be kept in inventory especially this time of year. Won’t be using them going forward.
Byron Ortiz did 3 different electrical jobs for me today. He is very knowledgeable, smart and hardworking. Highly recommended!!!
Michael McGovern was polite, cordial, competent, confident, and efficient. He was able to unclog my bathroom sink (had not been able to use it for several weeks) rather than my having to have someone possibly replace the pipes in the wall under the sink - would have been a very expensive process.
I appreciated the care that Chris took while he repaired my AC unit. He showed and explained things to me every step of the way, complete with pictures! Thank you so much!
Highly recommend avoid electrical services from this company. We’ve had a consultation that was rescheduled twice by the company and when the servicemen arrived finally on the third attempt - he left without providing a quote. The very next day we received a quote for services that were not representative of what was discussed during the consultation. We attempted to have it corrected by the customer service representative but she laughed and gave us an attitude which was not warranted as we were polite from start to finish. The lady informed us that we would receive a call back from the consultant to have it corrected but we were never contacted. After 5 days, we called back and the same lady provided the same poor quality of support. I would of given ZERO stars, if possible.
Fantastic job properly assessing and fixing the issues with my AC unit that another company didn't even notice. I will recommend them to anyone in the dmv area. Top notch
The service tech was very knowledgeable and explain in detail the job he was doing. He was very professional and the installation of the new electrical lines was outstanding.
HVAC system over 7K was installed on Jan 26 2021. Less then 3 years multiple problems and finally the blower is broken and I have to pay diagnostics and full labor for a unit that was faulty from the start which I asked them to replace due to multiple problems within the first 2 weeks and going forward. And they deny me buying the gold service plan to have free labor because the unit they installed less than 3 years ago won't qualify because the labor cost and diagnostic fee is more then the gold plan. So no AC in this heath wave until the blower is replaced and no heat in that cold 2021-2022 winter for 2 days. Below, I have posted the prior problems before this last problem: I had Michael & Sons install a new hvac heating / ac system less than two years ago. The very first month I called them 3 or 4 times to come and change the system because of multiple problems I had. The system was shaking and vibrating like as if it was going to break the concrete it is installed on. I also had a hammer knocking noise coming from the pipes as if someone was knocking on the wall. After experiencing these problems air blowing from my vents was not half strong as the first time the unit was installed. I told them about these problems within the first 6 months and they sent technicians to fix the problems rather than replacing the faulty unit they had installed. I was told that vibrating heat pump was due to over loading the coolant at the installation and the very loud knocking noise was normal. Even the multiple techs they sent were surprised at the loud knocking noise and callled the brand product service to inquire. Guess what I heard the last knocking sound this October and for some reason it stopped and started heavily leaking water from the heat pump. I called and explained these to their customer service they said I have no labor warranty and they would charge me a diagnostic fee and have me pay for the repair for a unit I had told them was broken and needed to be repl
Darwin was excellent. He did a great job explaining issues and fixed my circuit breaker problem. Very professional and personable. Highly recommend.
I had to have a simple part replaced in my shower handle. The technician broke the cold water valve in the process, and then had to replace the entire shower stem system, running over $1000. One of the worst experiences I’ve had with zero accountability. I will never use this company again.
Wow! Communication from the first call, to notifying me of a delayed time frame in advance, to a very helpful and communicative technician - all very impressive! The technician was very nice, easy to talk with and answered my questions, was very professional, clean and tidy. Most importantly my AC works without a leak!
Well...this is the second time I have been asked to leave a review for Michael and Sons, however, they have yet to perform the service. They came to take payment for a permit, where I was told work would begin the following day work would "definitely" begin. It definitely hasn't:( Stay tuned.
We had a leaky faucet in our bathtub; turns out it was the pressure regulator. Our technician Darryl was responsive and courteous and was able to identify and fix the issue during his initial visit.
Y'all will most undoubtedly recognize my name as having been with y'all as an apprentice who rode with Mike and I give you five stars out of appreciation for the opportunity I had back then that I'm.sorry I couldn't live up to because I couldn't understand the aspects of the trade through little experience and knowledge issues of it. Y'all are the ones who are awesome, regardless.
We always enjoy excellent service from Michael & Sons. They are responsive, professional and courteous. Today we were supported by a plumber, Eric, who was extremely thorough, insightful and friendly. We highly recommend Michael & Sons because of the terrific customer service that employees like Eric deliver.