Reviews (18)
Very reliable over the years. Nice people.
Very responsive, timely, and efficient! The service manager was clear in explaining the issue and fixing it promptly. The receptionist, Dominique, did a fantastic job and was helpful communicating regarding the timeline to get our AC fixed.
We’ve been using AAdvantage for several years. The technicians are always nice and professional. We recently had an issue with our AC, they sent a technician out that day and fixed us up (it was a faulty switch). Highly recommend!
We had an issue with a newer Heat Pump. We called and the team went to work and fixed it the next day. Thank you.
We have been a customer for 30 years. This is the only firm that has held our patronage for this long. Consistent in quality service; technicians are always on time; professional, very responsive, polite, and very clean. I highly recommend this company for residential HVAC services.
Great
Called them for an issue with my generator. I'm a really handy person (used to be an automotive technician) and often try to fix things myself. I called them to discuss my issue. Other places I called wouldn't consider getting a tech on the phone. Not these guys. They got a tech on the phone, I told him my issue, and he discussed it with me. I really love knowing that a company cares about its customers. It was just great that they were so friendly and helpful before they even came out! Really superb!
Very knowledgable tech explained what went wrong with the old AC system and installed a new one with parts AND LABOR warranty (annual checkup required). The price was reasonable, it still runs great 10 years later, and when a capacitor blew in July they came and fixed it immediately WITHOUT CHARGE. I recommended them to my parents for a generator install, and they were pleased with the results as well.
Great customet service. I used them for an inspection and the technician arrived in the scheduled timeframe. I will be using their service from now on.
I have used AAdvantage for many years. They are very dependable and professional. The techs that come out are competent and courteous; they provide good information and answer questions. The Manager explained the difference between systems when I needed to replace a furnace. They are also really good at trouble shooting and will come back to try another “fix”. Couldn’t ask for better service from all the employees at this company.
Mr. Goodman has helped us out multiple times with our hvac unit.he has always been punctual, polite, and pleasant. He is willing to answer any questions I have and explains everything he is doing. He installed our unit under a previous condo owner and it is obvious he takes pride in his work treating our unit with care and an attention to detail.
A -Advantage has kept our furnace and AC in good shape for years.
Mike and Dean came out am diagnosed our A/C problem and gave us a solution and not a band aide!
I scheduled an install consult today between 12-2 pm. A-Advantage called at 1:45 pm to inform me they were not coming as their technician had 1 or 2 others in ahead of me. Clearly with 1 or 2 customers ahead of me, they were aware way before 1:45 they would not be arriving at 2 pm. So after burning 2 hours of leave waiting, I was told I was welcome to call back and reschedule for a later date. I understand things happen and schedules slip. However, it is not unreasonable to expect a call stating the technician is running behind, and asking if it would be acceptable to come by a little later in the day. To just cancel 15 mins beforehand is poor customer service on a potential > $7000 WaterFurnace install.
Kevin was awesome! So responsive, helpful, and technically competent. He went above and beyond to respond to our needs and help us through a tricky situation with our AC. He did so with care, explaining his work thoroughly throughout. This company clearly cares about their customers and about performing quality workmanship. I will definitely call on them again. Thank you!
Whenever a Summertime emergency has come up with our AC unit, A-Advantage has always come to the rescue. Every tech we've had has not only been quick to respond to a call for help, but also courteous and efficient at solving the problems at hand. Today John came on a call with Darrius and they diagnosed the issue in about 10 seconds! They had all the parts available to get the AC unit up and running quickly....all at an affordable price. We've used the company for almost 20 years and are consistently pleased with their maintenance programs, as well as their service. Highly recommended!
Aadvatage has great customer service and is always there when I need them. They are an honest company as well. I was having difficulties with my thermostat and they helped me out over the phone.
This company hired to perform a routine service in mid-March. Just over 4 months later, we found our living room flooded because the condensation pipe had clogged causing over $8,000 in damage. Cleaning the condensation drain is one of the major points of a service. How does a condensation line clog up to the point of overflowing if it was just cleaned. I have to believe that cleaning the line was not performed. Also, beware: when they supposedly complete the work, the tech will push an invoice in front of you and ask you to sign, telling you that you are signing it stating that the work has been completed. READ THE FINE PRINT above the signature line as it states that they are NOT responsible for ANY damage that may occur because of what they did or did not do. DO NOT SIGN IT! Signing this relieves them of any responsibility for any damage resulting from their negligence.