Reviews (100)
Tim did a great job. He knew exactly how to help us
I had this company install a Moen flo. They showed with two techs and charged me for both even though only one tech was working. I had them move the water main line about 2ft. I left them to work but got concerned when a faucet I had left on was still producing water. I walked downstairs and saw two techs chatting with the pipe cutter about to be used on the main. They had not completely closed the water main. After installation they failed to check their work and either damaged the pressure reducing valve or didn't take 5 mins to check the pressure. They then rushed off while I had a work call and failed to inform us on the cost. The moen immediately notified me about the pressure error and so I had them back to try and adjust. At that appointment they failed to bring the tester with them. The "new" part they brought immediately failed. They then charged me for another new part and the labor to unscrew and screw it in place. This whole diabolical cost me about $2000 . I seriously recommend not working with this company and if you do, make sure they do not up charge you. The tech did not show a bill to my girlfriend and instead just zoomed his phone with the signature pad full screen. Same thing happened on the second visit, though obviously they communicated more given that time. Oh they did give me , a discount on the replacement part, still marked up higher then amazon but discount.
My technician was great but there was an error and I feel ponds should have done more. So buyer beware
Ms Carter was very professional. She replaced a needed part, cleaned the system and got the system in good working order. Pond's Plumbing and Heating has been around for many years and I would definitely use them again.
We use Ponds often! Travis especially is our go to - professional,, knowledgeable and transparent. Thanks to Ralph Ponds and the entire team!
Great people who go the extra mile. I highly recommend Pond's.
They did great work and were very efficient
Brian is great. Friendly, professional, and communicates well with a layperson.
Ponds has been great in the past. This service we were given a 9-11 arrival time, my wife waited until 11:30 and then had to leave for other appointments. I called the office and informed them of the situation and we would leave the door unlocked for the technician. When my wife returned the front door was left open. This was a little disappointing, we have never had issues like this before. I will continue to use Ponds but this was just a little unsettling.
Very good service. Had a washlet bidet toilet installed
Luke was very polite and knew was he was doing he finished the work timelt
Arrived as scheduled. Solved the problem in the most efficient manner. Friendly and professional.
Tim has serviced our heating and air conditioning contract for many years now and he continues to be the best.
John was very professional and friendly. The Ponds' team always does great work!
I appreciate the friendly and thorough way that was able to pinpoint the exact problem with my water pressure meter…and with even more than the usual way that it wouldn’t work even after paying for …because of them We could see that the New City Meter that was installed just at the end of last season is not measuring properly…so It is interesting and very helpful to have a Detailed explanation and very Friendly Local Buisness that you can trust…Definitely nothing less than Great..and it also makes it much easier for the City Water Companies to do what needs to be done so I appreciate all that you do..Thank You
I have used ponds for years. They are honest and the service has always been amazing. I trust them for all my needs. I just got my maintenance tune up. Doing all the preventative care. They are awesome!
Travis did a very thorough estimate and then explain my option to me in great detail. He was able to answer all of my questions. I would do business with him again.
We had a problem with the washer drain not emptying quick enough. Luke and Willie fixed the problem and tested it before they left. They were extremely helpful, professional and friendly.
Tim services our systems! He is a nice person, good feelings, knowledgeable, experienced, always answers all my questions and always giving me the best solutions and suggestions! He is a pleasure to work with! We need more guys like him in our society!
Pond's plumbers are such good guys. Luke knows his business and handles it perfectly. Really appreciate the way he did the repair and got me back to my job. I dont use anyone else.