Reviews (100)
Aidan and Justin did an excellent job replacing our HVAC. They were very professional.
John H. came to check my new HVAC unit due to a sound I’ve heard twice for a very short time, but we weren’t able to recreate it. He did check things out and encouraged me to call them back if it reoccurs. I do love my new American Standard unit. In addition I asked him to look at my condensation drip line running to the exterior as I was worried about something originating from my builder (home 3 yrs old). He took the time to investigate thoroughly- explaining everything in an easy to understand way. There was a strange white residue on my exterior wall and while he had some ideas of what it might be, he took photos and sent to his supervisor for additional input. He informed me they would call me back about that. He answered all my random questions and left. About 10-15 minutes later I had a knock at my door and it was John and he had contacted Matt T. ( he serviced my old unit multiple times and was familiar with my set up). John provided Matt’s explanation- (was similar to what John thought) and I really appreciated him taking the time to come back and inform me in person (particularly when severe storms were baring down on us). I must say I was a little hesitant and skeptical when I learned of Frog and Pioneer merging as that can really affect service (absolutely loved Frog). I was very surprised and pleased with Pioneer services and the technician they sent. Would definitely recommend them. Aside note: if you buy a new Beazer home- get your own pre-close inspection and have them look carefully at HVAC and plumbing.
The tech Jeremiah that came out is highly professional and knowledgeable. I would recommend pioneer to anybody and we will be having them come out in a month or so for some other work.
Jeremiah Olsen was our provider. His level of expertise and level of communication explaining what we needed to do and different options well exceeded my expectations. He also let me know of multiple other services they provide and went over different payments options and was very thorough in every aspect of the services they provide. Overall I could have not asked for a better experience. He is a true asset to your company.
Thank you Randy and Aiden for a great service!! We bought a new split unit for our home with Pioneer Home Services and they provided the best price and financing option for us. They arrived on time and completed the removal of the old unit and the installation of the new one quickly and efficiently, and they were very professional and friendly! We appreciate you! - M&D
Mathew Thompson, Randy Harbo, and randy harbors son saved my family from a terribly hot summer! My ac was almost 10 years old and stopped working completely. The pioneer team got me a new unit and installed it on time as promised. It took one day to inspect and a few hours to come out and install both units. Thanks guys!!! You do amazing work!! Take these guys out to dinner or give them a raise! They deserve it!
One of the best service experiences I’ve ever had in any industry. Met with Jeremiah on a Monday, he explained everything needed in my house very clearly and never made me feel like it was a “sales” thing. By Friday of the same week Jeremiah and Kyle came out and did a big job in one day, working into the night to make sure all was correct. Can’t recommend this company (and those gentlemen specifically) enough!
Our experience with Pioneer was a positive experience from Robbie providing us with an acceptable quote to Randy doing the HVAC installation. Both were on time, respectful and very professional. I will recommend Pioneer to friends.
I called last week with what I thought was an electrical problem with my cooktop. Thankfully, that was not the case. However, figuring out why my backyard lights were not working turned out to be the ultimate scavenger hunt. But Thomas found it, and 2 hours later, with new wiring, new outlet, and a new switch, I was good to go. I appreciate Thomas's determination and time with getting my lights working again.
I had a tankless water heater installed by another company. It started leaking after 6pm. I called the office & the got techs to my house in less than 24 hours. Realizing my unit was shot they cleared their schedule, ordered a new unit & installed it all in the same day. They were great - Vince & Mason!
I’ve used Frog Heating & Air the last couple years and every visit was great with quick resolution. Now they merged with Pioneer Home Services and a brand new HVAC system they installed in December isn’t cooling. I called Wednesday to report the issue, they said someone would come Friday. Someone called Thursday at 4:45 saying they would be there at 5:45 but I had a commitment so couldn’t have them come. I call Friday and my whole service visit was cancelled so they scheduled for Monday. They come Monday morning and spend 30 minutes and say nothing is wrong. Now it’s over 80 degrees in the house and they haven’t returned a call in the last few hours. Maybe I should use another company to fix their work and charge them. Very bad experience not even resolved yet.
Jeremiah was super helpful, fast and efficient. I cannot recommend him enough. Our electrical issues are resolved now, in a few hours.
Did a great job servicing my home HVAC. Jeremiah was thorough, kind, and professional.
Vince came as our hot water heater was giving off a bad smell and water was in the pan. He was prompt, professional and so kind and not pushy in any way. He educated us on what steps needed to take place. Dealing with Vince at Pioneer was a 5 star experience. We look forward to having him back to inspect things once tank is replaced. This company and Vince personally went above and beyond. Thank you Vince!
Jeremiah was probably the most professional, polite, and knowledgeable technician that I've had in my home to do any kind of work. He's a great asset to the Pioneer team!
David did a terrific job taking care of some plumbing issues that stumped plumbers from other companies. We will definitely request him by name in the future!
Awesome service was provided today by Zach Durham Pioneer Home Services. He explained the outcome of my service and asked if there was anything else he could help me with before leaving. Great service!
Vince came out for an outdoor faucet repair and did a great job! Highly recommend!
Kyle and Jeremiah came in to install new electrical outlets, surge protector, and a water descaler. They we’re both friendly, highly professional, and explained each step well enough where I trusted their expertise. I know they did their best to avoid any issues but there was a minor misstep when installing the electrical. Ceiling damage, but they both were highly apologetic, made a patch, and immediately called in and scheduled another company to fix the issue. Overall a positive experience with both of them.
Received a quote from Vince on a water heater replacement. I decided not to pursue the service today, but Vince was polite and went the extra mile by removing the water filling the pan. I really appreciate the service and care!