Reviews (45)
This is my first experience and so far, so good. I appreciate this is a local company.
BUYERS BE WARNED: How this business has 4 stars is beyond me. Every one star review is accurate and should be considered prior to hiring these incompetent workers. After being financially abused by Mr. Morton’s workers (one being his son), I received quotes from various plumbers around the Nashville area and they assured me that I was overcharged for the parts and labor provided. First, the son fixed the easy jobs (eg. toilet flow), then proceeded to tell me that only his father could fix the bar sink reflux but never followed up nor consulted with other employees. Second, he left then sent me a $2400 bill. The only follow up on their services was harassment to pay. Which I unfortunately did… My advice, get multiple quotes!!
Very professional we had a kitchen drain stopped up. Which wasn't an emergency but they took care of us when the appointment was set. Having them come back to do some more work for us.
I am giving Morton Plumbing two stars because we have used them in the past for minor plumbing repairs and they did an ok job. This time was for the HVAC. They did show up on time but this is all they did right. The technician did not get back to me about the issues, did unauthorized repairs to our system, we were sent a bill for $465.78 for repairs we never asked for, and the system stopped working less than 2 weeks later. When I called again they scheduled an appointment for the following day, I waited for 4 hours and never received a call as I was told I would. I got a call this morning at 6:40 am to tell me they were onsite yesterday and to offer more repairs. Both Karen and Mr Morton refused to take any responsibility for the whole situation, talked over me, raised their voices when I tried to address the issues, and in the end Mr. Morton made a statement he was "sorry we couldn't make you happy" and threatened that they won't provide us further services if we get a second opinion. Mr Morton, since you didn't give me the chance to share my feedback with you on the phone this morning, I am writing it here. My expectation of you is not to make me happy. I expect a service that is professional and reliable. Ask people whether they want certain repairs prior to doing them, be transparent with your billing practices, take responsibility for your actions, and for your employees' actions, call during regular business hours, and speak politely to your customers.It's that simple.
They repaired our toilet that needed a new flange and also unclogged our drain. The plumber was extremely nice and even showed me what to do the next time our sink gets clogged. They are budget friendly and get the job done quickly. Other guys like Michael's Plumbing was going to try and charge us an astronomical amount for something so simple to fix. Morton Plumbing is the best and I would recommend them to everyone I know from now on!!! Thank you Morton Plumbing!!! :)
They helped us with the plumbing for our kitchen remodel! So thorough and kind.
We have used Morton for years for both plumbing and air conditioning issues, and we highly recommend them! They are one of the most honest and helpful companies we have ever worked with. You can count on them to be completely transparent with you about every aspect of the job, and they do great work at a fair price. They've worked with us through several tricky repairs, and we always know we are in good hands!
Excellent communication, reasonable prices, friendly service, and high quality work. What else could you ask for?
My A/C stopped working, and I called Morton and was given a time 4 days away. It's getting pretty hot, they must be busy. They called a short while after and had an unexpected opening, and two great technicians, Tim and Sim, showed up within an hour and had the cold air blowing in about another. Great experience, and I'll definitely be back in the future.
I called Morton plumbing and told them that my water line was backed up and that I needed help that same day. No commodes were working, the kitchen sink was backing up, and the bathtub was backing up, so they knew the problem before they arrived. They were nice enough to work me in that day, but when the technician arrived, he checked everything and told me I had a major problem. He also told me (after calling his office) that their equipment was not available to clear my sewer line, and that it would not be available until the following week (which was in about 4 days). I could not wait that long since I had no working commodes in the house. I asked the technician if I should call RotoRooter or another plumber, and he said yes, and that he would call Hiller. I told him I was a Hiller customer but did not call Hiller initially because I thought they were very expensive and I had heard good things about Morton's. So, bottom line, the Morton guy left, and then I was billed a $49 dispatch fee. I don't mind paying the dispatch fee if I was offered the option of Morton's do the work. But they were not able to help me that day. When I called their office to ask if the dispatch fee could be waived, the woman who answered the phone kept interrupting me and said that her guy told me what was wrong so that I could call another plumber and tell them was what wrong. She talked over my attempt to speak and would not let me talk without interrupting. She said that I was told about the dispatch fee in advance (I don't remember being told about it) and that everyone was billed that fee and it had to be paid if I chose another service. The only reason I chose another service was because Morton's did not have the equipment available. And if I told him in advance about all the issues I was having, why did he come to my home if he did not have the equipment to fix it? So, my complaint is poor customer service, and having to pay a fee when they were not able to do the work
I should have given this review years ago. My mom has used Morton's Plumbing for as long as I can remember. They know her and she knows them so well that she leaves a key for them to come in and do what they need to do when she's not around. They are a GREAT group of people and I'm sure I would use them if I needed their services. I didn't know they did HVAC stuff so that's a definite plus.
The leak from the hot water facet in my tub was increasing each day without being turned on. Morton Plumbing was cordial when I called and responded immediately. Even a firm I had used and paid in the past promised to come but never did and didn’t call me back with any explanation. Covid 19 was the main culprit but I do appreciate a company that responds and makes every effort to help.
My old man works for them and the company is a great place to get rid of all plumbing and heating and cooling. The best thats around, #1 company. Jimmy is the actual title/definition of a boss, Cody thinks very highly of Jimmy as his boss and most defently as a father
Timely, knowledgeable, and efficient
I am a employee have been for about 4 years now and its the most happiest environment i have ever worked in and everyone does there job like it was there own house
I have used Morton plumbing consistently, both at my business (large church facility) and at my personal home and have always had professional, courteous service at a great price!! Highly recommend!
I swear the guys who came to look at my leaking toilet were either high on alcohol or pain killers. Moved in slow motion, eyes glazed over, and literally missed the door knob with his hand.
Friendly employees
I have to give a poor review here, as I scheduled them to come out for my AC unit and took off work to be home, but the morning of my appointment, I was called and told the company owner was not willing to perform the work because it was a warranty-related job. I understand his concern, but I told them up front my unit was under warranty--so I should not have been told they can assist me, and have taken off work to be home, only to find out the day of that they are unwilling to serve me. The woman on the phone was very nice about it, hence the 2 stars. But this overall was a big inconvenience for me, and I can't recommend that way of doing business.
Morton plumbing is always courteous and quick and my company only uses them if we can help it. Josh is the best!