Reviews (100)
Josh Weaks did a great job getting us up and running. He explained all the options and gave great recommendations on next steps. Buy him more than lunch, give that kid a raise!
Zack and Kevin did an awesome job. Everything looks great, ac is blasting! Really appreciate that they came so quickly & getting the job done so efficiently!
Yes John did a very good job. He was thorough even when it was in the 90’s
John Hoffman is a great teck. Always knowledgeable and helpful. Hope to see him again when I get my system checkup in a year. THNKS AGAIN!!!
Matt Thompson was very professional and kind, he answered all my questions. I was struggling with the size of the filter and he brought me a box of exact size filters, he also set up my new thermostat. I will only trust him to take care of my AC unit.
Woke up to our AC NOT working. Called for some one to come out today and to my surprise they sent out Jason who was very knowledgeable and quick to solve the problem! Very happy with this company and would recommend them to anyone looking for A1 service!!
Robbie K. stopped by today to give us a quote for an AC installation. He communicated clearly and helped us decide what the best next step is for us. He was very punctual and professional! A great experience and we look forward to having AC again.
The folks I interacted with were true professionals and did a good job on the emergency updates/repairs to our breaker panel and water heater. They were able to respond quickly after we had a small electrical fire. Unfortunately, they were also professional in sales, deploying upsell and high pressure tactics, which made the experience less than ideal and left a bad taste in my mouth. Even after I got them to take $1,000 off the quote, I still paid $6,000 for a new water heater, install, and breaker refresh to our breaker panel. Which I knew was still above market rate, but they were able to do the job quickly and we needed everything back up and running with a baby at home. I originally called Frog Heating, Air, & Electrical, but the recently merged team at Pioneer ended up doing the work. Perhaps Frog doesn't operate in this way, but that's one of the risks of merging with a company that may have different tactics. I would use them again in an emergency, but will seek other companies when I have more time and the option to get multiple quotes. Updated after company response: I went with the bare minimum package they presented in order to get the panel restored and a new water heater. I could have saved a few hundred by getting a cheaper water heater, but I went with the slightly nicer one and negotiated less on labor (so Rheem water heater and install was about $3000). The breaker panel work, which wasn’t a full restore but a refresh of switches, was $3000 for parts and labor, for a few hours of work. Again, I went with the minimum package presented, and even negotiated it down. That’s one of the tactics that I was talking about, they present a bunch of high cost options to make the low cost option feel more palatable, even when that’s marked up significantly as well.
Jeremiah very efficiently and effectively diagnosed and addressed my electrical issues. Equally important, he represented Pioneer in a highly professional manner. I would highly recommend Pioneer, based on my experience.
Ruben Flores was very kind and professional. He answered all my questions and he fixed my AC unit issue quickly.
Luke R was great — very nice and thorough. Overall my experience with Frog/Pioneer has been solid and I’ll definitely call them for future HVAC needs.
My experience with Frog has been incredible. I bought my unit from them 2 years ago and every encounter has been great! John H was very professional, timely and kept me in the loop while he serviced my unit this month. Definitely recommend working with John & Frog!
John H did a great job diagnosing the problem with our air conditioner. He was friendly, timely, and knowledgeable! We especially appreciate him being available to help us on a holiday weekend. Thank you John!
Nick is the best. Listens and is top notch when it comes to service. Frog & Pioneer are fortunate to have Team members like Nick.
Andrew Almond did a great job reattaching our bathroom exhaust pipe. Especially since it was so hot in the attic! Thanks!
Vince Petrozzi was so thorough and helpful. This is the second time he has serviced our home and both times he went above and beyond.
I’ve been with Frog since 2012 and they have always provided great customer service. I know I can count on the professional service and trust them to provide me with the best pricing options.
Frog/Pioneer employee Kyle Tapia (& his sidekick for the day) left us feeling pretty great about a job well done! We have a very old electrical box which was causing problems with our HVAC system. Kyle was genuine, cheerful, thoughtful, and skilled in his line of work…all of which make for a very happy customer! Due to necessity he got us on the schedule asap & they worked all day to install a sub panel, repaired the electrical to the hvac, and prepared the way for part two. (So thankful for cool air in this heat and that which is coming!) Next week he and a helper will come and install an entire new main panel/breaker box for our house due to it being old and needing updating for safety & performance. So I’ll try and remember to comment on the second half of the job afterward~but we don’t expect anything less than the service we have received for the first. You may have to wait, or you may get in quickly, but it seems to us well worth going with this company.
David Elkin was amazing. So knowledgeable about job . Knows his profession. He also sweeped my hardwood floor. Can't say enough about David . Oh so very nice !
We were very pleased with the job that Butch and Corey completed at our house! They were able to get to the job quickly, worked clean and efficiently, and also were able to complete sooner than they had originally thought! Thank you so much!!