Reviews (48)
This man is a liar and a scam artist. He collected money and then never returned to finish the job. When I contacted him about it, he had every excuse in the book as to why he could not complete the job. Do not use him or this company.
Beware! Do not use this company! As if his bad service & unprofessionalism weren’t enough, he went through the trouble of finding MY small business through Facebook(where we connected) & left a horrible 1 star review (attached in pictures) as if he was one of my customers because he was upset that I called out his horrible workman ship & lies. I really don’t think it gets any worst. Sean came out to my house to fix my garage door. He purchased the wrong sensors that were not compatible for my garage. He left wires hanging out of the unit & probably spent about 15 minutes at my property & changed me $300. Pictures are attached of how he left the garage door. After telling him I was unsatisfied with his work, he began blowing up my phone with very aggressive text messages. He than agreed to refund my money after a series of phone calls. After agreeing to send me a refund he came up with every excuse in the book as to why he couldn’t refund the money. First said his son got into a car accident. Then he himself got into a car accident. Then he said he was having seizures. All within the span of a few days. I was patient & waited for my refund with excuse after excuse. All while saying “I give you my word, I will refund you”. It’s been almost 3 weeks & I have yet to receive a refund for no work completed. The worst experience I’ve ever had! Buyer beware!
We are located in East Knoxville and lost heat for a couple days. We searched for a local for repair and saw the reviews. Sean responded to our call the next day and replaced what he thought was the culprit to our issue. Our heat went out again that night so Sean returned the following day and kept us updated. Turns out there was a large ant stuck in one of the tubes. We will be using his service again. He responded quickly, resolved our issue, ensured his work by returning the next day, communicated quickly, and priced reasonably.
"I recently had the pleasure of working with SoulShine HVAC & Handyman service for my HVAC needs and I couldn't be happier with the service I received. From the initial phone call to the completion of the job, the entire team was professional, knowledgeable, and courteous. Sean who came to my home was prompt and efficient, and took the time to explain to me what was needed to fix my heating system. The repair was completed quickly and Sean even cleaned up after himself. I was impressed with the level of expertise and attention to detail that SoulShine HVAC demonstrated throughout the entire process. They truly went above and beyond to ensure that my heating system was functioning properly and that I was satisfied with their service. Overall, I highly recommend SoulShine HVAC for anyone in need of HVAC services. They provide exceptional service and I will definitely be using them for any future needs."
We have used Sean to fix multiple things around our house, from plumbing to electrical and even fixing a broken window. He’s very professional and actually informs us what he’s doing, which is rare to find nowadays. We would highly recommend him to anyone who needs anything small or large fixed around your house.
Very fast, great price . Totally satisfied! My electric bill went from $575 a month to $145
Love everything about him very professional very nice reasonable with his price you can't go wrong with him call him promise you will love he's work I'm very satisfied he will be the only one I call for help thank you five ⭐⭐⭐⭐⭐ for me
Shawn came over on a Saturday evening when no one else would got the job done very quickly very nice very professional would definitely use him again
Professional, thorough, clean, kept in touch through the whole day. Sweet to my dog - big points. 😆 Very fair price and excellent work. Above and beyond.
Very responsive, professional, and best of all, down to earth. Awesome!
As a previous person commented, beware beware beware... Our washer issue was misdiagnosed. The gentleman had issues trying to access our water inlet valve. We decided to get a second opinion after his visit. The second company came prepared with diagnostic tools and quickly removed the front panel of the washer and determined it was the main board. We appreciate him coming out the same day of call, however when we reached out regarding reimbursement for the incorrect diagnosis we did not receive a response. He also shared some odd and inappropriate stories with us. Save your money and use a larger company that has proper diagnostic tools and better management practices. I'm happy we didn't follow through with his services or else we would have been out even more money and our washer still wouldn't have been fixed.
Beware Beware Beware. Sean the owner of Soul Shine was sent out to one of my rental properties to repair the HVAC system. He was hired by choice home warranty to replace the existing system. Not only did he not complete the job but burned up the new equipment including catching the side of the house on fire. If that wasn't bad enough, he will not refund me the money he charged me to do the work and now I must pay another contractor all over again. To make things worse the police caught him last night with my tenant’s cell phone in his possession that he took from the home he was working on. As you will see from the pictures below where he melted the new unit, burned the side of the house and left the old unit for me to throw away as well as a ton of other debris and never even replace the inside unit that he was paid for. How do people like this stay in business? Please don't put your home or your family at risk.
Still not working
Our hvac tubing got crushed by some bricks, Sean came by within a few hours of notice and fixed it up for a reasonable price! He is very knowledgeable and handy. I will be keeping in touch with him in the future!
Came out did an inspections. Said he’s be back next day to do repair. Never answered phone after that. Two weeks later no answer and never returned for repair.
Exceptional customer service, reasonably priced, responsive, timely. What's not to like? I'm a single family, discovered a leak from my ceiling vent, called, he came the same day, completed the work the same day before I could even blink! I'm floored! WOW!!! Incomparable experience & excellent service!!!
Sean was absolutely amazing! We had a nightmare of a time with another company that had lied and completely ripped us off. Sean came in and got everything fixed within 30 mins that the previous company messed up and had us up and running again in this hot heat. He’s honest and up front about everything. I can not recommend him enough. Great guy,Great work, Great prices!
Third time Sean has come to my house. Always happy with the quality of his work.
Sean does great work at a very reasonable price! He installed a new sump pump for us the same day we called him!
I called Sean for a Whirlpool refrigerator repair. I explained the refrigerator was not cooling but the freezer part was still working. He said " I know exactly what is because my girlfriend refrigerator was doing the same thing. I guarantee it. If it's not I will not charge you anything." All he did was defrost my refrigerator with a heating gun and charged me $130. Before he left, he noticed the fan in the freezer part was not working correctly but all he says is keep an eye on it. I called him back the next day and tell him the refrigerator is still not working then he tells me that the freezer needs a new motor. The part he noticed before he left the first day. I told him, you said if you were wrong, I didn't have to pay. Then its I can't give my work away for free. He wanted to charge me $133 for the motor. After researching the part myself you can get the motor from $25 to $105 from Amazon to the actual Whirlpool website. I bought the motor and fan myself with tax and shipping and handling for $87 and put the part on myself. The refrigerator is working good as new. $130 gone down the drain just to defrost my refrigerator.