Reviews (100)
Charlie met all our expectations and helped us get our air working during a heatwave. He was very professional and knowledgeable.
The service tech Charlie McCarty did an excellent job taking care of my AC units.
Amazing customer service as always from Rocky Top!! 15 years and they haven’t let me down yet!!
Technician Charlie McCarty performed my first service today. He was on time, courteous and explained everything thoroughly. Great experience. Thank you!!
Was happy to see Charlie McCarty today for system check up. Charlie has been here before. He is a true professional and a pleasure to work with. Thanks again for the great service!
I love Rocky Top Air. I have had a contract with them for 20 years and have always been happy with their service.
Charlie was our technician. He found the problem and repaired it in no time. He was very professional . The next time we have a problem with our HVAC ,I will request Charlie.
Charlie McCarty with Rocky top was great! Very professional and knowledgeable!
Repairman Charlie McCarty was courteous, professional, neat, and efficient in replacing our heat exchanger. It is evident that the safety of the system is a top priority with him for which I am highly appreciative.
Yo! Charlie was awesome. Dude came in, communicated so well and easily and gave me the answers I needed. This guy is awesome. I'll call you guys everytime my house gets hot.
Been with Rocky Top for years. Always professional from the office staff to the techs performing the service. Charlie is great. Very informative. Great customer service from all. Highly recommend.
Charlie did a Great job for us; replacing wiring in the Crawlspace. He was proficient and efficient.
Charlie saved the day!!! I have used these folks for years but, they now have me for as long as Charlie is there!!! Thank you for your after hour, quick response!!!
We have used Rocky Top several times and they do a great job. Tim has been here three times and is always professional, friendly and why we will use Rocky Top again
I have a subscription service (eww… we live in the era of the micro transaction)…. My unit is super old and the monthly subscription and the perks of the service put my mind at ease. I have had a good experience with RTA and my service providers. I am writing this review in return for a gift card toward a future service- which is the only reason I am not providing 5 stars. While I LOVE free money I do feel that it is important to be transparent with other consumers. It is worth the peace of mind I have with my old unit. But the practices to get the higher rated online reviews make me question other possible practices when it comes to things like consumer metrics.
Horrible place to work,treat their employees like trash.let multiple people go a week before Christmas in 2018.crooked ppl at the top.fired 8 of us right in front of all the other employees with no good reason all of us were great workers.very unprofessional ppl and two faced!
I have had Rocky Top Air, Inc monthly service plan for six years. In that time twice a year I have my HVAC system checked. They are very professional and thorough in checking my HVAC system. They have advised me of system add-ons that increase the efficiency and comfort of the forced air in my home. Their service plan gives me peace of mind that if any time I have a problem they will immediately be there. Lastly they are prompt from calling for appointments, any service, follow-up guidance to answering any final questions. I would definitely recommend Rocky Top Air for HVAC systems.
We have been very satisfied with the professional, courteous and friendly service provided by Rocky Top Air over the past several years. Any questions about why or how for a particular service has always been thoroughly explained. Because of this, we continue to do business with them for our heat and air.
Rocky Top Air has taken over the general maintenance of our compact heat and air unit. They have exceeded my expectations and provided great repairs and now our quarterly preventative maintenance. I would recommend them to take care of your heat and AC needs!
Charlie was fantastic, thorough and very professional. He explained all of my options and genuinely cared for my situation and my family being taken care of. Will refer you to anyone.