Reviews (100)
Great experience overall. Chris and Josh came out to inspect our two units. Josh repaired one and recommended replacing the other. The next day, Marlon and Gustavo removed our old unit and installed a new one. All four gentlemen were kind and professional. Looking forward to the peace of mind of reliable climate control in our home!
Josh did a great job and Ryan did a great job too. i always recommend r&m to my friends and family.
Chris and Josh were amazing! They came out on the 4th of July when nobody else would. They had my air fixed in no time. I would definitely recommend them to anyone
Danny and Darwin saved us from roasting on the 4th of July and fixed my AC. Best service call I’ve experienced. Thank you!
Richard and Kevin came out promptly after making the service call. Got everything back in working order and kept me well informed. Will recommend
Had problem with a/c called the company and they responded in a promptly time. This was an emergency situation and they came through. Chris and Kevin are very professional and knowledgeable. Have confidence in this company to get the job done right!! Thank you A valued customer
Darwin and Danny came out in the storm this morning to service my unit. They were polite and efficient and did a great job checking everything out!
Ryan I greatly appreciate you coming out on short notice and Going above and beyond my guy! Appreciate you brother! Great company with Great service and people!
Darrin and Ryan came out and did a wonderful job for us today!!! Couldn’t be happier with the service. Highly recommend ❤️
Chris and Ryan came out today and were very thorough with my semiannual maintenance. I appreciate the expertise and professionalism Doug came out today and installed a new water heater. I’m very pleased with the quality of work, responsiveness and friendliness of the folks at this company.
Danny and Kevin came out for a tune up on my AC. They were very kind, professional, and knowledgeable. Highly recommend R & M for your heating and cooling needs!
Danny and Mike came out to help me in a crisis. They were very helpful and knew what they were doing. I would recommend them to anyone who needs ac work. Thanks R and M!
Kevin and darrin were awesome. Super nice and professional.Walked me thru the process. Fixed me up great. Would definitely recommend.
We called R&M 5 days ago to schedule a service call as one of our A/C units was freezing up and not cooling. As we know, the most common cause would be due to a low refrigerant level. They arrived at our house with both a technician and a salesperson which put me on alert as soon as they arrived. After a quick diagnostic, they confirmed the unit was low on refrigerant. Oddly, they did not bring any refrigerant to the service call, which now makes sense as that is when the sales tactics began. The salesperson was pushing the narrative that we would be better off by purchasing a new system as opposed to fixing the old one as ours was from 2013 and time had run its course in all likelihood. He went down the path that we had a leak, and that they couldn't find it so the next step would be to do dye test which offered no guarantees they could find it (see David Wilfert review from a week ago). Then the most likely scenario would be to replace the coil as that would be the likely culprit (how do you know the leak is in the coil when you cant find it? Isn't there multiple point where a system can leak?). We then reviewed various alternatives for a new unit ranging with a focus on financing it over 10 years under what they call their Advantage program. Are you kidding me? That is paying 2x for 1 unit at the interest rate they proposed. I politely declined their financing alternative and instead told them I would consider their dye test. Meanwhile in the back of my mind I was thinking that since we just purchased the home a few months back, it was not a 2013 unit per the inspection report and something felt "off". I went and reviewed the inspection report we had done after they left and confirmed it was not a 2013 unit, but in fact a 2018 unit. Was that a mistake on their part? Perhaps..... Long story short, they left with my A/C still not operating, and I honestly have no idea if they can repair an A/C unit. The next day I called another provider and t
Douglas Stamp did an excellent job with our plumbing. He set up a safety drain for our hot water heater, installed new fixture in one of our bathrooms, and fixed a rusting pipe in another. He did a super job!
Jamie did such a great job checking out our AC Unit and was very personable. Would totally recommend!
Kevin did great work. He serviced our system and was very helpful describing everything that he was working on and replacing.
Last year I purchased a two HVAC Checkup service from R&M, and last years check of my AC did not go too well. The tech claimed my evaporator coils were about to fail based putting his finger in the condensate and saying it felt oily. Further, when connecting and disconnecting his pressure gages he released a large visible cloud of freon (perhaps 6 feet in diameter). At the conclusion he stated the system is getting a little low on freon. This year, I asked for a different tech for part two of my service agreement, and both a tech and a management person came. They were very cordial, but were clearly trying their best to find something wrong with my AC. They did, again, state the system was low on freon, so I requested it be topped off with the understanding that would be an extra charge. However, they stated that I should have a $500 dye study done even though their "sniffer" could find no leak and that they didn't have the freon with them and that a separate service call would have to be scheduled to perform that service. I declined the dye study, so they then presented me with an electronic estimate/contract for the freon topoff which I electronically signed. When that "contract" was emailed to me, the fine print stated that they were only committed to the $/lb rate for the freon and that the actual cost for the service might be different than the estimate presented, and that I had 3 business days to cancel that contract. The per pound rate they had quoted seemed very high, so I contacted a different AC firm in the area for a competitive quote. That quote was substantially cheaper than R&M, AND they would be at my house in about 90 minutes to do the topoff. The result was I saved over $200 compared to what would have been the cost of R&M's same service. Further, while waiting for the alternate company to arrive I went to get my mail and notice that R&M had left my AC compressor/condenser electrically disconnected! I am attaching a photo of that. In my op
My old AC unit went out on a 98 degree day and these guys were able to get me a new one installed in less than 24 hours. Very impressed by Matt and Gus installing my new system. They were here on time and got the job done way ahead of time. Very professional and I highly recommend them! Kevin and Chris did a great job coming out for my yearly service! On time and very friendly! Thank you!
Ryan installed a new smart thermostat. He was very professional and did a good job. He insured the unit connected to my Wi-Fi and phone correctly.