Reviews (100)
There is a reason these guys have a 5 star rating with so many reviews. Knowledge, quick, friendly. I got a full AC system for the house, 2 mini splits and 2 new vents for the house. They came in and did a fantastic job with it. The house is finally nice and cool and our power bill has been reduced. I had gotten 3 estimates before picking Pol's. Pol's was the best bang for the buck with fantastic service. I will use them every time now should I have any other HVAC needs.
I highly recommend Pols. They are truly open 24/7 for your emergency service needs. I signed up for their annual service as well. Nathan, was professional, courteous, and informative!
Came the same day we called, as usual k owledgable, efficient A blessing to know the whole crew no better anywhere
Excellent service. Nathan was one of the best technicians I had the pleasure of working with. Very honest and fair pricing. Will recommend to anyone who needs HVAC work done.
This is the second time I've needed an A/C repair, two separate issues, and both times this company has been nothing but excellent. Nathan had it diagnosed and fixed within 10 minutes. These guys are the absolute best and I will definitely use them for any heat and air issue! If you have HVAC issues, this is for sure the company to use! Super friendly, professional and they know their stuff!
We used Pol’s to replace our heat pump. Excellent pricing, very responsive service, and kind, caring employees. We are very pleased with Pol’s. Thanks to Nathan and Kelly for their help.
Nathan was very professional , on time and they were able to come the same day I called. I would definitely use them again & will be referring them to friends & family
I normally do not give reviews but Pols is a one of a kind company. Having owned several houses over the 30 years, I have had my fair share of problems with mechanical systems. The worst was over Christmas week in 2022 when our heat went out and the temp was around 10 degrees. Our contracted HVAC company would not respond to our calls for 3 days. I called Pol’s and they called me back immediately. Nathan was at our house the next day and installed a new system the following day. Pol’s provides excellent service for a reasonable price. I highly recommend them for all your heating and cooling needs!
Nathan and company were very professional, quick, and courteous. They replaced our geothermal unit and it is performing better than expected!
Pol's replaced all our ductwork with new ductwork. There were eighteen runs/registers in all, and included the main delivery and return ducts. Michael and Justin showed up on time, were very courteous and did great work. We later had them replace our old Amana heater with a new high efficiency Train unit. They also replaced our blower with a new multispeed model. Mark tested the delivery system and made sure the flow at each register was within specs. This work took place at the end of 2022 and everything has been working just great since. I would recommend them to anyone needing heating or cooling installation and maintenance.
Pols was recommended by Trane, I called them up and they scheduled me immediately. Nathan the technician that came on the call was honest forthright and diagnosed and repaired my hvac unit quickly and efficiently. I would definitely recommend that Pols be your first call when your hvac system needs repair or maintenance, I know it will be mine.
Great experience! Replaced our entire downstairs HVAC system. Very affordable and efficient! Michael and Justin did a great job with the install. Overall, very pleased and happy with the work done!
Very responsive, Nathan was available within 24 hrs after my call. He showed up timely, diagnosed the issue and had the AC back up and running in 30 mins. Really what you need on a hot summer day. Thanks Nathan!
Would not recommend. The repair guy was friendly and did actually let us know what was going on with the system. But instead of focusing on repairing what was wrong with the unit, focused more on selling us brand new units that he quoted almost $10k for. Trane brand specifically. Probably gets a commission for selling those. Told him we would think about it. Went with someone else that repaired the unit for a reasonable cost and told us we didn’t need new units at all. That was my experience. Maybe other people had more positive ones.
Nathan, Mike, and Justin did a fantastic job. Would highly recommend this company any time
A few weeks ago my air went out and I needed a new unit, within a day or two they had someone out and got it replaced. Great response time and a very great job by employees Michael and Justin who were very helpful, nice, and professional. Highly recommend :)
Very prompt yet thorough service! I would highly recommend Nathan and his team for all heating/cooling needs!
The ONLY company I would ever use !! They take care of you and understand how important it is to get your service done fast. Rain, snow, sleet or shine, they have shown up even in a tornado warning and got the job done !! Longtime customer in Gatlinburg. Thanks so much for all the hard work you do Nathan !!
Nathan and team are very down to earth. When my AC went out, I called Pol's Heating and cooling. They came out the next day and inspected my entire HVAC system. I had already had a feeling I would have to replace it, and Nathan confirmed. He was extremely professional, and talked me through everything that they were going to do. They installed a new system for me only a couple of days later. My wife and I will be recommending Pol's to anyone who asks us. Thank you so much!
I found Pol’s Heating and Cooling quite by accident. I was trying to contact my usual HVAC company, but they hadn’t returned my calls in several days. I eventually called the original salesman for my Trane units. Found out he had moved to a new company: Pol’s. We talked for a while. He suggested I try Pols for my problem. Nathan, one of Pol’s techs, arrived and did a great job for me. Knowledgeable. Courteous. Efficient. Thorough. Great communicator. I learned more about my HVAC system in the hour he was here than I had in years from my original supplier. Nathan even identified a roof leak I’d been trying to locate for months. The price for the work was reasonable and I felt sure it was done properly. I’m switching my future HVAC business to Pol’s Heating and Cooling.