Reviews (66)
A company true to c
Bought our unit from Shane a couple yrs back maybe 3, he was nice and told us how hood these Trane units were so we took his word and trusted him and got one. EVERY year since its had to be filled with freon. They told us it was leaking they couldn't find the leak and wanted us to keep paying for them to come back every year to refill and charge us for freon. A new unit doesn't leak unless so.ething is wrong and Shane and his crew refuse to replace the part that's bad in it. They may be really great service and fast but they definitely don't know how to honor a warranty. I wouldn't recommend them to anybody I know not even if I hated that person.
install new units at my house at very reasonable price. very kind staff and understanding. highly recommended!
Outstanding job, excellent management and staff !! Installers are two of the very best in Knoxville - Professional, efficient, timely and focused
Great people, great service, 10/10 would recommend to others.
Needed some ducts cleaned. Gent showed up when they said they would, promptly and professionally handled the task. Will absolutely be using them again!
Billy’s crew did a great job!!! Very nice gentlemen!
Prompt and competitive! Came out same day for quote and installed the next morning! Substantially beat competitor’s quote and saved us lots!
We just moved into Vining Mills subdivision built a new home and Gentry’s has been absolutely wonderful , just minor things that come with new construction , but their attention to solving these minor issues have been nothing but superior ! From Whitney to the techs and the knowledge these folks have in solving customers requests , is something you don’t see nowadays with companies , bravo to you guys and I look forward to my future needs knowing Gentry’s will take care of me . I salute you guys !
Called for service and Gent had a tech out the very next morning. Tech had my unit going in no time and repair cost was fair. I highly recommend them if anyone has HVAC needs.
These installers were polite and did a excellent job and they know what they're doing I recommend this place over all the heating and cooling places around here
great price. quick work. friendly people. i 100% recommend!
Update: 9/8/2022 Unfortunately I can no longer recommend Gent. First they don’t offer 24/7 service. My AC broke on a Friday night and they didn’t come to look at it till Tuesday. Secondly, my unit had been in service for less then a year when it started leaking freon because the evaporator coil went bad. They quoted me $965 to replace stating my warranty had just expired 3 weeks before. I didn’t think after spending 18k with them the previous year that I would be shelling out another 1k so soon. It was installed 8/13/2021, but sat with no power till 9/13/21 when they came out for the “start up” because it was new construction so not being used. I had also referred them to my parents who got a whole system installed through them. Needless to say I will not be recommending them. A builder I work for recently had to quit using them for his houses as well because he said they were “to hard to deal with”. These guys do quality work! I hired them to do a complete hvac install on my new construction home. They were always great at communicating when they would be here to work and after I moved in and had a couple small issues they would come out the same day to fix it. They also installed a wood burning fireplace that we are really enjoying right now. One person that stood out was Epi. He was really outgoing and very knowledgeable about the work he was doing. Thanks!
Gent Heating & Cooling is a superior company with excellent service and installation techs and an office crew that keeps everything running smoothly. I was very impressed with their dedication and commitment to high standards and quality work. Our A/C went out on our nearly 30 year old Janitrol system during the heat of summer. Gent had a service tech out within a day and was able to get cold air flowing again. We knew it was long past time buy a new heat/air system, but I still appreciated the service tech being very polite and gentle about the sad state of our existing unit when he suggested replacing it. There was absolutely no hard sales pitch and no pressure -- just the facts and a fair price for new heat/air install. The office worked hard to get our install scheduled within a couple of days and we had a new unit installed and a complete duct cleaning sooner than I ever expected. We live in an older (1930s) home that always presents some unexpected quirk and it did during the new unit install, but Gent handled it like the pros they are and I couldn't be more pleased with the product and with the entire Gent Heat & Cool team of professionals. Highly recommend Gent if you want experienced and fair professionals with a firm commitment to quality standards. Thank you to everyone at Gent Heating & Cooling!
Gent saved me thousands of dollars! I had another company look at my AC unit and was told the compressor was going bad. I doubted the skill level of that other company's technician and decided to get a second opinion and called Gent. The Gent technician took less than an hour to not only figure out the problem but get it repaired as well. I needed a faulty heat sequencer replaced, not a new compressor as I was told by the other company. Also, I was very impressed that they made a point to come out same day that I called and followed through exactly as they promised. If only all service companies were as professional and prompt as Gent. Thank you again Gent, you are now my go to for heating and AC needs. I highly recommend.
The guy that came to do the work was professional, knowledgeable, and performed the work efficiently and in a timely manner.
Our AC went out this past weekend. After calling the office first thing Monday morning, they returned my call to schedule someone to come out and look at our unit. Tito was out technician, he was wonderful. He diagnosed the issue and had it fixed within a couple minutes. Thank you Tito and everyone in the office.
Always arrive when scheduled and an honest company
I am happy we chose Gent Heating and Cooling to replace our 20 yr old Goodman with a new model. The two techs that came out were super efficient and knew exactly what to do.They replaced our old unit, replaced the old metal shroud with a much improved one that they built on site. It looks good and will keep out the critters. The unit itself is so much quieter than our old unit. They informed me of what they were doing and why as well as cleaned up like they were never here. The owner Shane answered all my questions before they came out to do the job and his price was very reasonable for the heatpump unit , installation and building a new shroud. They also were on time and actually early for the install. I would highly recommend Gent Heating and Cooling.🌿
Installed faulty electrical…fire hazard don’t use this service won’t honor warranty all