Reviews (100)
I would give 0 stars if I could. Had an issue with our HVAC and we got a new one from them about 4 years ago. They have had to come out and make repairs almost every year. They are now not returning phone calls and we had to get another company to come out and fix. Very unprofessional.
This company has great employees. Our experence started with Micheal he came and gave us a quote. Micheal was very proffesional, knowledge of what the type of unit our house would require. He took his time measuring and making sure everything would work. Then Jason and Tyler came to install the first phase of the ac unit. They where very proffesional and they worked very hard. They are very neat and cleaned up there stuff. They did a fabulous job putting in the ducts and vents. This company shows up when they say they are going to be at your house. Todays world that is a big plus when hiring a company. I will always use this company for any ac problems. They are dependable, honest, fair rates.
UPDATE! After Paying for the Unit and Owning it Two Years my condensate drain froze this weekend and kept tripping the overflow cutoff. I called Blue Water to see if it was a warranty item and was told no but for $90 they would come look at it. Really for $90 all you’ll do is look at it. Moral of the story: DO NOT USE THIS COMPANY! Even though they installed it, they are not responsible for not installing it correctly! The drain should have been insulated to prevent it from freezing! Like most businesses nowadays once they have their money they are done with you as a customer unless they can charge you more money! Integrity Is Not part of their business model. Find a company that is willing to help their customers! This One Ain’t That Business! Original Post: Lesson Learned! Air Handling Unit went out 2 weeks ago. Got several estimates but Blue Water had a competitive price and the best warranty. Their installers arrived on time and worked thru lunch and got it all installed in one day. Finally had heat after several nights of being cold. I’m well pleased with the work they did.
I received quotes from other HVAC companies and Blue Water was by far the lowest and even gave me a better option. Spencer was professional and knowledgeable. Will use Blue Water from now on.
Will charge a large fee to come out and diagnose HVAC problem but then will arrive at your home and tell you they are not able to cut into drywall and thus not able to locate the problem and fix. Contact this company if you want to be charged $90 for nothing.
Technician did a great job diagnosing and fixing the problem. House was cool shortly after his arrival!!
This company was great from the initial quote through the installation. However, everything quickly went off the rails after that. It was a big job that included a new unit, new thermostats, some duct work, zoning systems, etc. All of this came out to about $20k. Install was 6/17/22 and took about 11 hours. The guys who did the install (who were great, for what it’s worth, and the only reason this place is getting 2 stars) said they were missing a part for one of my zones and couldn’t get it that day because the supply place was closed. He assured me someone would contact me Monday or Tuesday the following week to set up a time for them to come install it. By 6/27, ten days later, I hadn’t heard from anyone so I called to check on it. Shelly informed me that they were still waiting on the part to come in and said I’d hear from her by that Wednesday. Not surprisingly, I heard nothing. The next couple of weeks included a holiday and a family vacation, so I didn’t reach out to them again until 7/18, after I had returned home. On that call, Shelly told me the part “just came in,” which I suspect is code for “we forgot about you.” We set an appointment for 7/22 from 8-10am. On 7/21, I received a text message confirming my appointment for the next day between 2-4pm. I was annoyed because that is not the time we set it for, but fine. On 7/22, at about 3:00pm, Shelly called to let us know they weren’t coming at all. I decided, at that point, I’d been duped by these people. They called at 7:40 in the morning Monday to try and “get us taken care of first thing” but I’m done having my time wasted. I don’t count well over a month later as “first thing” and they sure weren’t concerned with “getting us taken care of” in the month+ that had passed since they said they would be back. Basically, once they get your money, you’re on your own. If you use these people, get every single thing that you pay for the day they do the work because, no matter what they say, they won’t be back.
We had Benjamin come out to take a look at our air handler in our crawl space that was sweating like crazy. He was quick, professional, and very personable. I enjoyed talking with him while he waited to confirm the problem was fixed before just leaving. I have used this company two other times and had good experiences and I love their automated dispatch.
We initially contacted Blue Water Climate Control because our mini split unit quit blowing cold air. Other than this it was completely functional. On 6/15/2022, repair man Benjamin came out and assessed the issue. He told us it was the control panel that would need to be replaced-the most expensive part of the whole unit. When Benjamin left our home, the unit still powered on but it made a constant beeping. We felt this was due to something he adjusted in his assessment but since it wasn’t blowing cold air, we didn’t need to keep the unit on anyway and would have him address this when he came back out to repair. This unit was not a brand they carried the part for so they would need reach back out to us for pricing. We received a quote of $921.90 minus $125 for our initial diagnostic visit applied to it, totaling 796.90 additional for the repair. Because of the amount it took us a few days but we agreed to proceed with the repair and paid an additional payment of $400.00 as the deposit. The repair was schedule for 7/5/2022 with Benjamin again. Benjamin installed the control panel and now our indoor unit wont power on at all. This unit has not been used since he left the first time so there has been no opportunity for something to occur outside of whatever changes he has performed. I told Benjamin we would not be making any further payment since our unit was not repaired and that I would like to speak with a manager regarding this situation and getting our deposit payment refunded. I understand that we should still be charged for the initial assessment – although I feel that is generous as they have not really done anything for us. Benjamin told me his manager Mike would be giving me a call. I patiently waited from Tuesday, 7/5/2022 to Monday 7/11/2022 with no contact from Mike so on Monday 7/11 I called at 2:15 and spoke with receptionist Shelly who told me Mike would give me a call back. By Tuesday 7/12, I had not heard from him so I called back again at 1:33pm and
Now ...after 2 years still having problems. Today I had to call someone because the shoddy splicing they did to the power supply came undone. Never use this company.
Very courteous professional yet down to earth in they're ability to help us understand the issues we were facing. We made and outstanding choice in dealing with this company. Michael the tech and Allen the project manager were very helpful and would we would highly recommend them.
Professional, friendly young man. Did an excellent job of explaining his findings. Took time to explain to both of us. Made sure he turned off light switches behind himself.
Joshua did a great job in diagnosing our problem and fixing it. It was a weird problem, but he persisted and found it and fixed it! Way to go... Highly recommend these folks!
Jason installed my new unit and did a wonderful job! He was friendly and professional and his work looks so neat and tidy. Would definitely recommend Jason for your HVAC needs!
Very much appreciated the work done by the technician for Blue Water Climate. He was professional and on time and handled the repair work completely. I will be using this company in the future.
I'm so thankful for Ben and Blue Water repair as they promptly and efficiently diagnosed and fixed my AC in the middle of a heat wave. The experience was pleasant and transparent from beginning to end, from the service call to completion of service, and I appreciate them for their professionalism while also making me feel like a priority!
Benjamin was on time, very helpful, fixed the air flow issue and answered all of my questions. I originally called Blue Water to fix multiple issues on our brand new AC system installed by another company and they have been nothing but the best since then.
Everyone that we dealt with was highly professional and communicated throughout the process. We highly recommend Blue Water Climate Control for all of your HVAC needs!!!
I am a Commercial/Industrial HVAC mechanic who does not have enough time in the day to service my own equipment. Blue Water Climate Control, Ben to be exact, responded promptly to my request for service. Ben did a professional and complete diagnostic/repair. He was commutative and thorough
These guys from the start didn't hound or pressure us to do anything we didn't want to do. Our AC has been giving us problems for over a year now. Because we didn't choose Blue Water Climate Control first we threw away over $1000 just to keep it running. We now have a new unit that runs very quiet compared to our last one. It cools the house very well. There was a hiccup with some electrical work but they came back out to check it out and they were able to not only fix the problem but enhance the electrical work. Well done BWCC!!