Reviews (68)
Shady business practices, beware. Rainsoft was restructuring or something, so this company helped them out by taking some of their customers. The first time they were scheduled to come out, nobody showed up, nobody called. The second time they were scheduled to come out, they brought the wrong bulb. They were given all the information from the bulb that we needed replaced before they were supposed to come, so I'm not sure how they managed to bring the wrong one. The third time they came, they actually brought the right bulb. Had the problems ended there, I'd be leaving a better review, but they didn't. The technician put the bulb in, which is a $130 bulb might I add, and told my husband that he would leave the old bulb in case anything went wrong. Should it go wrong? Weird, but okay, whatever. 2 months later, there is an error code saying "bad bulb" so my husband takes it out and puts the old bulb back in. This old bulb has lasted well over a year, but still needs changed, so we called these people to tell them about the error code and these people refuse to come out and fix the issue because of the fact that my husband did as the technician told him to and changed the bulb back to the old one. They're telling us since he touched it that they will not come and fix this issue unless we pay, even though their employee told us to do this, which was weird in the first place. I'm starting to think that they knew this bulb was near the end of it's life span for him to tell us this. Seems like a technician should know that their company won't fix an issue with their work if the customer messes with something, so the whole situation is really odd to me. Now if we want them to fix the problem, we will have to pay another $133 for a new bulb. Rainsoft won't fix it either since they weren't actually the ones to do the work, but they did say that this company would be reimbursed for the bulb either way and doesn't understand why they will not fix this problem.
Pamela and Russell were great to work with. They quickly returned my phone calls and answered my questions. Worked in a timely manner to get my filter in as soon as they could. It's great to take a shower and not itch or smell like a swimming pool afterwards. The installers were great. I had them check a leak and my pressure relief valve was bad. They were back in 2 days to replace that too.. Thank you all
Awaiting completion of work started 6 weeks ago. Installation still not working correctly but service tech is working on issues.
Happy is an understatement! I am amazed and grateful for the team at Southern Energy Water & Air! Our water had transformed our daily life. It taste clean, no more nasty clogged aerators, and we are using less soap! From start to finish, the whole experience was very smooth, positive and painless! Thank you SEWA!!!!
Tommy and Sheridan reconnected our system. Excellent service. No complaints from me, just top of the line folks wanting to help you. We're calling Chattanooga for our water filtration system needs above and beyond anyone. As of right now..... I would suggest trying BRITA because Rainsoft seems to be making the dealer pay for our parts that are supposed to be "Lifetime warranty" and I need to pay for some of it. There is no way you should have a $6,000 - $7,000 system installed, malfunction from the start and now want to charge you to replace one of the defective parts. Everything else is good so far, but if this is NOT dealt with, this review will remain and you can message me through Facebook and I'll give you the lowdown on this Rain Soft system that some people love and some people like me, love it but tired of the constant issues with it. Their WiFi system on the EC5 needs to be revamped because we never have connectivity to our system like told. Research BRITA, maybe it's better. As far as Tommy and Sheridan, hope I spelled those right, A+ in my book! Respectful professional and will have them out again and next time I'll pay for your lunches! My problem is with "Rainsoft" and NOT you guys. Thank you for everything you did for us. This REVIEW has nothing to do with Southern Energy (SEWA), my bark is about Rainsoft making it right. I sold my house in January and did NOT want to go to a new home without my "BETTER WATER" EDIT / update: President of Southern Energy just called. Good conversation and we'll get to the bottom of this. Moral of the story, keep with the good companies that want your business, like Southern Energy... don't let bigger companies take advantage of you when their part was defective from the start and always had problems, like Rainsoft. Apparently a great water filtration system but where's the EC6? EC5 has been around for a long time! Apparently the EC4 is much better and older. If it's not broke, don't fix it. If you're doing "update
Cody and Tommy did a great job! Great company! I love my water softener! 🙂
This is quite possibly the best place for water filtration help! The customer service was fantastic and prompt.
We recently had the water purification system set up in our home. We are loving it so far! Tons of people have asked us if are happy with the system and can notice any differences. We definitely have noticed positive changes and are very happy with this investment! It was fantastic working with this company and its team members. They walked us through each step before they performed a task and explained to us everything that they were doing and how the system works. Pam was incredibly helpful and was able to work with us to address all of our individual needs and concerns! She truly eliminated any worries that we had. We are very grateful to her and her amazing team!
Very knowledgeable, efficient, and delightful. Would recommend their product and services.
I have seen a difference in everything in and around my home and my body and it’s all thanks to this filtration system installed by SEWA. My skin has never been so hydrated and I feel completely different after drinking this water! This has been life changing and I will be forever grateful for the nice people with SEWA who helped make this dream of providing my family with the absolute best come true.
I’m a very hard individual to convince that he “needs” something like this but Mary did a phenomenal job of showing me just how bad I actually needed this system and I absolutely love it, Cody and tommy the installers were very professional and very very polite I’d recommend this system to anyone.
I just recently had the Rainsoft system installed in my home and could not be happier with the service I received. The young men who came and installed the system were great and answered all my questions. Their customer service people have been great. When I had a concern about a pipe I noticed that had been cut, they sent someone out to look at it and even though it wasn't something they had done, they capped the pipe for me. I highly recommend them for their service and product.
Timely, professional and communicated very well
We've just been with this company for a few months, but we love it so far. The water has helped our skin so much! And the Staff is great, too. Shout out to Stephanie whom helped me out with all my questions, she's a wonderful help!
They have great customer service. We were having some problems with the water after the installation so we called them and they immediately came to fix it. After that problem the water was amazing. We have seen a major difference with our laundry and dishes, so we have really been enjoying it.
Very friendly staff with speedy responses to questions. We love our softener and will be recommending them in the future!
I absolutely love knowing I have clean, truly clean, drinking and cooking water! It tastes great and my coffee in the mornings rivals the best coffee shops. Preston installed my RO system quickly, walked me through what I needed to know about it, and was incredibly nice and professional throughout.
We didn’t know how many “contaminants” were in our water and was shocked to find out. We have enjoyed having “Clean Water” and it makes me feel so much better as a mom to let my infant ingest/ bath in our clean water. I cannot believe how it is even legal to have those contaminants in our water. We are living clean and love it!
Every thing works great with our Rainsoft equipment very pleased!!!!!
I had a good experience when my water system was installed, the guys were very professional, and willing to do the job right. Also the water system is great, and we’re enjoying it very much.