Reviews (100)
Excellent company and customer service. Tyler Bright serviced and repaired my HVAC and he rocks. Fair, Transparent, Knowledgeable, and Polite!!!
Dustin did a great job. I have had trust issues with other HVAC vendors but I enjoy dealing with Preffered!
Justin and Dustin were patient and took the time to discuss both of my HVAC systems with me, and were professional and efficient in repairing one of the systems. I’m one of those homeowners who like to listen, ask questions and learn, and they were helpful allowing me to do so.
My AC broke in the morning. They came the same day to repair. Troy was professional and cleaned up the area before leaving! My AC works great now.
Michael is thorough, knowledgeable and accommodating. He is a credit to Charleston Heating & Air Conditioning.
Charleston heating and air was able to get out to our house within 48 hours of a phone call. Michael was professional, courteous, and so nice. We are very pleased to be customers of theirs!
We just hired Charleston Heating and Air for our AC service. The initial visit was thorough, efficient and they provided easy to understand information. Our technician, Brian, was knowledgeable and professional. Would highly recommend!
Our technician, Dillon, was awesome! Couldn’t have asked for a better experience. We will be a life long customer.
My AC stopped cooling on Sunday before Labor Day. I was sure that it would be days before a technician would be available. I was pleasantly surprised by a call from James that day and his arrival on Labor Day! He was friendly, efficient, and had my unit up and running in a short time. I would highly recommend their services!
Great experience I am loyal customer because of past service experiences with this company I have had several ‘emergencies’ and company is always responsive and timely Service techs are great-explain and answer questions related to both service and cost…respectful of home and property My ‘go-to’ heating and air people The best!
These guys are the best! First of all you are greeted with friendly, helpful, and responsive people on your first call. They come when they say they will. They are clean and respect your home. They are very thorough. And they communicate well about what they did and what they found. If your system needs something, they explain why and how much it will cost before you have to make a decision. And now they can provide service for our plumbing needs as well! I have used many firms through the years. These guys are the best.
Excellent experience with Justin Presto. He was thorough, polite , knowledgeable and went above and beyond to take care of my repair needs. Highly recommended!
I was able to get service the same day I called. Troy was prompt, professional & pleasant. He was able to diagnose & fix the problem w/in an hour and didn’t cost nearly as much as I’d feared. Overall, it was a good experience and I would recommend.
Charleston heating and air is always quick and easy to schedule and keeping you informed all along the way. Technician is always friendly and efficient. Dependable service
Great experience! My technician, Troy, was prompt and professional. On a hot summer day, the team had my system back up and running very quickly. Highly recommend!
SPECTACULAR CUSTOMER SERVICE!! After calling about 10 companies, Charleston Heating & Air were the only ones who had a technician available to come out that day. I immediately received both a text and email assuring me I was on the list, and encouraging me to go about my day, not wait around for them -- as they would work around me! I got a 2nd text updating me on expected times, then a phone call when the technician was an hour away. BONUS: they texted me a photo, name, and short bio on who was coming to my home. Our technician, Dustin, was professional, courteous, and quickly diagnosed and fixed our problem. We are SO thrilled with our experience with this fantastic company and have already recommended them to others.
My AC stopped working on a Friday and I called Charleston Heating and Air around 6:00 pm. They had a tech out before 8:00 that night. They provided a tracker once the tech was on the way so I could see his exact arrival time. Troy was so helpful and professional. Will definitely be calling them again if I have any future issues!
Previously, I had had another company out to do air conditioner maintenance and reboot the system because the "high-pressure" code had trigged the system to shut off. At the time, I was happy with the company because the air started working again. However, within a week, the system shut-off again. So, this time I called Charleston Heating and Air because our neighbor uses them and recommended them. Lucas came out. I have to say that he did an AMAZING job! He was extremely thorough, and he checked everything and stayed until he was able to diagnose the problem. In the end, it turns out the heat/air system is fairly old and has issues. He knew that I was on a budget, so he quoted me several options. He was very smart, and his customer service was outstanding. I would absolutely use Charleston Heating and Air again, and Lucas as my technician!
Prompt, friendly service. My HVAC system has worked beautifully on the hottest and coldest days because of their maintenance program. I’ve used Charleston Heating and Air for years. The technician who most recently came was professional and thorough.
Charleston Heating and Air is the one to call. They have serviced our existing units for years and have replaced older equipment when needed, always with the same top quality Trane products we have known and respected for years. Recently, we had some structural issues that stemmed, at least in part, from old and leaking duct work. Charleston Heating and Air replaced the ducts and cut in new floor registers to replace the troublesome 1970’s baseboard locations. They worked with and around multiple contractors to complete the job, adjusting their schedule to meet the needs of the various construction teams. From the front office, to estimating, to installation and service, everyone takes the time to listen patiently, explain thoroughly, offer alternatives where appropriate, answer questions and follow up to ensure satisfaction. Thank you!