Reviews (100)
Mike arrived on time, listened to my description of problems and then took steps to identify source of problem. He carefully explained cause and corrective repairs as well as cost, and answered my questions. He did the work in a professional manner and went through the various systems involved to confirm repairs had remedied the problem. Thank you, Mike.
Quentin and Derelle were great! They called ahead to announce their arrival, arrived on time with all the necessary tools to complete the job. Both were friendly, respectful, non-invasive and very professional from start to finish. Very knowledgeable and answered any questions I had during the process. They even cleaned up after themselves!
They answered late at night and had people out the next morning for our AC that was giving us trouble. Richard and Tommy were the technicians that came out and they were extremely professional and friendly and helped us with the problem. Didn’t try to give us any sales pitch or anything like that and seemed pretty thorough. Were happy to answer all of my questions.
The technician was knowledgeable about whst he was doing. He worked hard to find out the problem and corrected it. We were pleased. My tech was Bradly Peagler. Thank you.
The issue was resolved in less than 5 minutes. The technician knew immediately what the issue was. Cleared it and explained how to prevent in the future. Extremely grateful!
ARS Redcue Rooter of North Charleston really saved us! Our old AC unit quit on us in the middle of a heat wave! Living in a remote rural area makes it hard to find help for such problems. But they came through with a new unit at a great price! Highly recommend!
ARS came the same day we called. They arrived on time. They were friendly and wore booties so they didn’t track dirt in the house. They fixed the problem quickly. Mike and Kenny were very professional. I will definitely use this company again for any other issues in the future.
He diagnosed our ac quickly was very professional and gave quality service providing information of our units. Thanks for the Top Notch service.
Had a great experience with ARS... Our A/C quit working and we called them and they were at our home in about an hour on a Saturday afternoon. They found the issue and fixed it in a timely manner.
The technician did an excellent job of explaining the problem. However, there was solution. The heating and cooling mini split system was installed in October 2022. At the time of installation, It wasn’t explained to me that there were pvc pipes which carried water from each unit would drip onto my rooftop onto the ground below it. I saw this happening and called ARS about it. I was told before my question could be answered, a technician had to come out to diagnose the case. I had to pay a diagnostic fee of $100. My rating is based on not being told to expect this kind of water dripping from 4 different areas of my roof. When all 6 of the mini splits are running, it is as if it’s raining. And then to top it off, I am charged to be told something that should have been told to me back in October.
Stop taking appointments just to have people take off of work for 2-3 or more days and continually cancel. Pushing out for weeks just to get an initial consultation. Right up there with Xfinity and the DMV these people are a bunch of clowns
The worst AC company by far. Had to call them 4 times over a three day period to come fix a 13k over priced unit in my home. One month after I bought it the motor went out.
Quintin and Derelle were very professional and did a great job! They definitely don't get paid enough for working in this heat, great guys very friendly!
We had Jerell come out after we contacted Lowe’s to get an estimate. He was very nice, knowledgeable about the products and service, and was able to work with us and our needs. We had a whole hvac replacement. They got it done in 2 days and so far it is working like a dream. Our only fault with it so far is the google nest thermostat they installed. It was difficult to get it to connect to Wi-Fi for use with google home-however that’s a google problem and not at all the fault of ARS rescue rooter.
My ac went out and it was 89 in my house and after I checked all I knew to check I knew I needed a professional. ARS had installed my unit a few years ago and I knew they were prompt and go out of their way to make sure you are satisfied. Walt was very polite and professional. He answered all my questions and explained things to me as he was checking things. He quickly went to work and got my ac back up and running. Thank you Walt! If you have any ac issues I highly recommend the best in town!
They put in a whole house water system in five years ago. They told me to have it flushed out every five years. When they came to flush it out they said that couldn’t be done. We would have to have it completely replaced $1,500.00 or taken out for $375.00. Not to happy.
They showed up within hours of calling. They needed to order a part and it was there by the next day. Very kind, and gentlemanly.
The technician they sent, Edwin, arrived, like one of the heroes of old, at the exact moment in time he had promised us such a short while ago. And with steadfast virtue, and gifted hands, he left our home and our hearts in more glorious repair than he found them.
I was referred to ARS by Lowes to have my 17 year old HVAC unit replaced. I got an appointment with Mr. James Oswald within 2 days and he came to check what was needed. He gave me great advice on what unit to get to make sure it will last us as long as the first unit did. He did not had to recommend me higher quality units because literally all they sell was great quality already. He assisted me through the Lowes "My Project" process and even with the loan process to finance the unit. There was an offer to get smart thermostat's, so I control my home's temperature "James Bond Style" now. He also help me out with all possible rebates. The installation crew was on time and worked super fast to get the old unit out and the new one in. So far the unit is working great, love my thermostats. ARS also helped me with the Dominion energy rebate form that is available in my area months after the install. In my line of work I deal with a lot of companies where Sales and Service are complete different worlds, that is not the case with ARS Charleston, I was able to reach James in sales many times and he always responded, before the install, during the install and even after the install was done. That is the way to do business and create loyal customers. Thank you for the excellent service!
We used ARS to get a new HVAC installation. They were very professional & friendly. They arrived on time, cleaned up after themselves & worked quickly & efficiently. They were very knowledgeable & answered all my questions. Walked me thru how to operate my new Nest thermostats. They were priced better than surrounding companies in the area & I believe I recieve a good quality brand. I would highly recommend the ARS team...ask for Quintin & Derelle to do your install, they are the best!