Reviews (34)
We had a problem with our heat in our new build and the tech, Chris, came out within a few hours. He was extremely pleasant, knowledgeable and thorough, making sure the problem was fixed correctly.
Excellent service and very professional
They are horrible. AC went out last summer on our new build and it was still under our 1 year warranty. Tech came out and was supposed to order the part. We waited a week and he forgot to order it. So a week later a new tech came out and the last tech ordered the wrong part. So now we had to wait another week. The supervisor came out the 3rd time and fixed it. Then we turned on our AC a few days ago and it went out again. Called a different company and the compressor went out b/c when they changed the valve last summer they let air into the system and didn't drain it which caused the compressor to break. The new HVAC company also said our sensor was dangling and not in the proper place and our electrical wires were in the wrong place as well.
Thank you so much for your responsiveness and professionalism. We have a new home and it turns out the AC wasn't connected properly. It was hot here and I have young children. They came out and found the problem and fixed it in a timely manner.
This company was referred to me by my HOA and they came out the same day to repair my unit. They were on time and their communication was amazing
Great
They will leave you hanging after a year. My unit has had multiple issues and now I can’t even pay them to come out and look at it. When asked who I can call they have no recommendations. Basically their only doing new construction and then wiping their hands clean.
I really loved that yesterday, after just two years since they installed a faulty HVAC system in my new home, they informed me they would no longer be working on it to call someone else that they were booked. I asked for a recommendation to fix it which they would not give. The unit had a severe issue when they installed it but they came out and it took them , and Lennox engineers days to fix it and get it running correctly. They said they spent more time and money correcting the issue than replacing it because they wanted to know what happened. They assured me that over the first 5 years they would monitor it and and make sure it operates properly because of the manufacturing parts warranty. I would only be responsible for labor after 2 years and that they guaranteed the unit was going to hold up. When I called yesterday I was simply told they would not be doing the work since the service warranty expired and I needed to call someone else. This was the first time I’ve called them about it since.
Called emergency service number as asked on after hours voice mail. Was told by person answering phone he only can help NC and Ohio customers and to go to website and call that number. It was same number I had just called. Terrible response, terrible service. We are also under annual maintenance program and we were told we would get service when needed in this situation!
The company sold 2 months ago, and the new owners are unresponsive and frankly rude. They are boldly telling everyone they are not accepting any new maintenance business. They installed my HVAC but now won’t maintain it!!!
Our air conditioning unit went out around 4pm yesterday. We called and placed an emergency request because we have a newborn and temperatures have been high. The technician called me a little before 8pm and said that he could come out “but” it will be a $150 labor charge for coming after hours and his van has limited parts so he couldn’t even guarantee he could fix it. The fee was not at all the concern because I will pay whatever is needed for my child to sleep comfortably. The concern was that the technician was trying to convince us to wait until next day and reiterating he probably couldn’t fix it that night and would have to come back next day anyway. I obliged because we were able to create a comfortable temperature for our child on our own to make it through the night. The technician assured me to call first thing and and they would get us in today. I called first thing and the lady said she would dig in to our location and unit and give me a call right back. When she called back, well aware that we have a newborn, she said she could get us in by June 14th. Two weeks!!! I’m sure she found that our unit was warrantied and placed us on an unimportant list. How is it a technician can come out in the middle of the night, but I have to wait 2 weeks for dayside support. I proceeded to say “if I call this evening and place an emergency request again, will someone come..?” And she seemed “unsure”. I called JL Heating and Air and they were out and fixed the problem quickly within 3hrs of speaking with them. Poor poor quality of service in every aspect.
They installed two units in our new home in December of 2019. In summer of 2020, we had them out to fix the upstairs unit that quit working. They were responsive, quick, and friendly. They added freon and said due to winter installation, it just needed to be adjusted, and there was no charge. In May of 2021, the same unit quit working again. When we called, we were told he couldn't come until the next day, and it would be $125 plus cost of parts needed in order to get it checked and fixed. I reminded him it was 18 months old, and he reminded me they only have a 1 year labor warranty. We called someone else we trust to come fix it. He discovered that a part was initially installed incorrectly, and that the compressor had quit working. He installed the replacement compressor which was covered under manufacturer's warranty but the labor and replacement freon was not. Our contractor emailed Green to see what we could do to make it right and received no response. Our unit essentially never ran correctly, but it cooled our home for one season before we paid to have it repaired.
Let me start with the reschedule. I was very gracious when the technician called a few hours early on the date of my original appointment to ask if he could go ahead and come on “while he was in the area” to check out our problem. I said I was not at home currently but I could be in 20 min or if he needed to reschedule I didn’t mind as he stated he would be heading to another town and it sounded like a big inconvenience for him. Again I was gracious and just offered to reschedule as our unit was functional currently. So we rescheduled. He came out during our appointment window today. Very nice man, nicely dressed, clean. I told him our issue and he started assessing the problem at the air handler. I left him alone to do that as my toddler was running around so I wanted to give him space to assess without that distraction. When he returned downstairs he informed me that he turned off the dats sensor that “does nothing but cause problems” and could be causing our issue which I can see after some explanation from him. And while he was up there he “cleaned the flame sensor”. I don’t doubt his assessment that this part may have needed a cleaning. But I was not given a quote for this prior to completion. So I was charged the $85 diagnostic fee and an additional $60 for this cleaning. I called the company initially because we are still under warranty and our unit has now 3 times stopped functioning. I even told them I called due to warranty still in place. This house is only 3 years old and we’re the only owners. I get companies needing to have income from services. I just feel like the 10min he was here and essentially just turned off a part of the equipment already in place did not justify $145 out of pocket today. Especially considering his closing statement was “it’s a guessing game.”
I wouldn't recommend. Green installed my new in my new build a couple of years ago and I had them out here a couple of times during the first year before my warranty expired and still not happy with the work. I finally gave up because I mentioned to them at first that I felt they under sized the unit for the square footage of the house. Now I am not an HVAC tech nor have I ever worked in HVAC field but I have spoken with people who know who have informed me that it was undersized. But after a year I knew there was nothing else they could really do then replace unit i just finally gave up since I knew that wouldn't happen. I still have a couple of rooms that don't cool or heat as I feel they should. They did add an additional vent in one room and it may have helped a little but I have had enough time to determine that it still isn't correct. The work itself looks good but my warning is to make sure that you verify the size they install is the size you need for your square footage.
They have been fantastic to work with! Jay ran new lines for our home renovation and has been very responsive to any needs that have come up, even on a late Friday afternoon! I’ve enjoyed visiting with him and have comfort knowing he is doing his best for us every step of the way. Michelle in the office has been a pleasure to work with as well and has worked hard to fit within our tough schedule. Thank you to both! I highly recommend Green Heating & Cooling!
Great company, great work, best in the upstate
Watch out! Their drivers will run you off the road! Driving like a maniac!
Green Heating & Cooling put in the HVAC system in or new home. They were professional from start to finish.
The very pleasant people to deal with!
Green install our two units during new (2010) Carlton Creek) construction. The units have run great for 9 years. Had main AC unit needed service as main drain was clogged and backed up in drain pan. Explained to technician before he arrived entire problem...i.e. water in drain pan, and insulation on cold air return plenum was soaking wet from AC not draining, and eventually leaving a water mark on ceiling. Upon arriving, technician cleared main drain clog, but never removed the water clogged insulation on furnace for fear of mold setting in. Prior to fixing my AC problem technician noted a gas leak on main line at regulator valve in attic. He didn't have the part to replace and scheduled for repair next day between 8am and noon. Wife took off work to be there for technician....who never showed up. After calling main office next day was told that appointment was never set up. Wife wasted 4 hours away from work , and all Green would do is apologize. I highly recommend H I S heating and cooling. They did more reliable work.