Reviews (100)
Pleasant experience. Joshua came out with an abundance of experience. Within 20-30 minutes he found the issue, communicated it to me in a way I understood it, temporarily found a solution, and scheduled the follow up for the part replacement all in one breath. Not only was I impressed by his knowledge and professionalism, he also knew the inter-workings of the warranty coverage that I qualified for. Here recently in a post Covid society, customer service has been a true testament to the degradation of a selfless society. Businesses argue with you about your experience as a customer and wrong you for wanting better “customer service” on a purchase or an experience that you’ve paid to get. It was refreshing to have Joshua come out and spread his kindness to my family. With a newborn in the home, in the middle of the summer, air conditioning is a high priority. He and his team delivered! It was a next day appointment, a same day solution, and a week to permanently fix the issue (due to ordering a part and a federal holiday). Would 10 out of 10 recommend this service to others and would use them again in the future.
Brandon fully evaluated our problem and corrected, very polite and great customer service!!!
Zack was amazing. Very nice and professional. He explained everything he did for us. Hope to see him in the Fall!!!
The technician Angel was very nice and got the the job done. Very informative of what needed fixed and AC is running smooth. Thank you
From the moment I called to get information the folks here were professional and personable. The technician, Angel, was punctual, patient and very responsive to all my questions. He made sure he took the time to explain the issues he was seeing so that I understood, preventative measures that are important for the unit and even tips on cleaning that are very useful! Top quality work and service in my experience! I will highly recommend Long for any heating & air needs!
The technician was very professional and honest about what he was doing. He explained everything from start to finish.
I am pleased and impressed by the level of service we received. The repairman was highly professional and provided us with valuable tips on cost-saving and staying cool. Thank you, Colby, for your assistance!
We had a freak accident where my wife was hanging a picture on the wall and when she put in the nail it somehow punctured the A/C pipe in the wall and depressurized our A/C system on a 100 degree holiday weekend. Max responded within 2 hours, cut into the wall, welded the pipe (who knew HVAC folks welded?!), recharged the A/C unit and had us back up and running within about an hour of his arrival. His expertise and experience showed. He even had them waive the diagnostic fee because he said he realized it was a freak accident and he knew the diagnosis immediately. Highly recommend them!
Our AC quit working on a very hot Sunday afternoon. We called Long and the service technician got back to us quickly and let us know when to expect him. He arrived promptly and resolved the issue. We had cool air immediately. Highly recommend Long for your heating and cooling issues.
Coby was great. Very friendly and professional. He identified a Freon leak and fixed the problem. Or AC was back up and running within an hour.
I recently had the pleasure of working with Cody for a service call, and I must say, the experience exceeded my expectations. From start to finish, he demonstrated professionalism, expertise, and a genuine commitment to ensuring my HVAC system was in top-notch condition. I am more than delighted to share my positive experience and highly recommend their services. First and foremost, Cody's courteous and friendly demeanor immediately put me at ease, creating a positive atmosphere for our interaction. He listened attentively as I described the issues I was facing with my HVAC system and asked insightful questions to better understand the problem. Cody possessed a deep understanding of HVAC systems and quickly diagnosed the root cause of the malfunction. His expertise was evident as he explained the problem to me in a clear and concise manner, making sure I understood the issue and the proposed solution. Throughout the repair process, Cody displayed exceptional professionalism. He came equipped with all the necessary tools and materials, ensuring a smooth and efficient service. He worked diligently, paying close attention to safety protocols and ensuring that there was minimal disruption to my home during the repairs. His work ethic and commitment to excellence were truly exemplary. In conclusion, my experience with Cody was exceptional in every way. Hi professionalism, technical expertise, attention to detail, and commitment to customer satisfaction were outstanding. I highly recommend Long Heating and Air services to anyone in need of HVAC repairs or maintenance. Rest assured, you'll receive top-notch service.
Didn’t catch the fellas name but he was very nice efficient and professional.
Great experience with our rep. Very professional, and Knowledgeable. Took the extra time to explain zone heating and reviewed concerns we had about a prior repair that he didn’t handle. He also took the time to review how the air was flowing and adjust the dampers to make us more comfortable.
Professional and courteous technician but air conditioner still not working properly! It’s like it was never fixed! I’m upset and very disatisfied! It’s ashamed how I only been in my new home for 3 months and already having issues with ac like I’ve been in my home for a few years! Very unhappy customer!!
Voided my warranty because they didn't get back to me until 3 days later. If I could give the 0 stars I would. I would not recommend them at all. Midlands Heating and Air are lifesavers.
Zak was professional, timely, had great communication skills and treated our home with respect. He did a great job and we feel good knowing that our air conditioner will run efficiently this summer. Thank you!!
Harold was on time and professional. He listened to my explanation and allowed me to show him the video I had of our noise. Once I showed him he knew what the problem was. He fixed it and explained why this happened. He tested it out after to make sure it was corrected. I was happy with the visit.
Technician diagnosed repair needed to replace connection relay ( “contactor” ) and capacitor 45/5 MMF on outside unit for 744 dollars because loosely connected high voltage wire sparked and burned the connection out of service. The actual cost of both parts is 20 bucks, each. The labor involved is 30 minutes tops. I refused the repair and simply reconnected the wire after cleaning the connection terminal and the wire. Took me 5 minutes and the unit works. I couldn’t believe such a shameless scam (or total incompetence, or both) was possible. But with this company - it is!
For several years now, I have only used Long Heating and Air. Today, I had a htg/air unit and carrier installed. Cole, Lucas and Will did the install. They were prompt, very professional, very courteous and explained what they were doing and patiently answered my questions. I have had nothing but good experiences with Long. I highly recommend Long Heating and Air.
This was the first time using Long Heating & AC to service our home AC system. Dan, our serviceman, was very thorough in explaining what he was doing and answered all my questions clearly.