Reviews (15)
They were assigned to us by our warranty company (210). We tried to switch out the contractor but the warranty company would not change the contractor without us paying another fee. Now we have to fix what this company ruined which is costing us almost $3k.
Did not come out when they said they would. Called 3 times in 2 days because the issue needs fixed semi quickly, left voicemails. Never heard back.
Musa is the best technician. He came out to diagnose my A/C and told us that he could repair it. We had another company try to charge us almost $8000 for a whole new unit. Musa fixed it in under 30 minutes and it runs perfectly. He deserves a raise for his hard work and expertise. Thank you so much!!!
Impossible to reach. They do not return calls at all. Had to end up calling someone else to go behind them just days later to fix an issue.
Impossible to get ahold of. I have called on three occasions now and got sent to voice mail. Tried at different times of day. My home warranty company contracted them almost 2 weeks ago and no communication whatsoever. My kids couldn’t even sleep in their rooms because the upstairs ac unit isn’t working. Horrible excuse for a company
Musa was awesome, he arrived on time and diagnosed and fixed our issue very quickly. He was very honest and professional. I would absolutely recommend him.
Company came out on a warranty call and tried to charge me for a float switch, code violation, $500 for 6#’s of freon and more. The only thing broken was the evaporation coil which was covered under warranty. They tried to make bank on other things instead of just replacing the coils. I have float switches on both units. The tech only said they needed to replace the coils. Never called me back when items listed were questioned. Update: Just had Blythewood Heating and Air come out. LCB lied about the drain pipe, float switch, and pan. Lied about the amount of Freon. Lied about a code violation and NCC. Tried to charge me for a unit under AHS warranty for parts not associated with the leaking coils to make an extra surplus of over $850.
Musa is the best! He was very professional, knowledgeable and kind. Musa had the issue with my A/C diagnosed and repaired within 20 minutes of his arrival. I could not have asked for a better experience!
Our Heat went out and they came out on Tuesday and no one came before the weekend to repair HVAC unit so we would have Heat. Tried calling over the weekend and voice mail was full not able to receive any messages and No way to contact them after hours or for emergency service! Not professional
Musa came in and got the job done in a timely manner and he also answered any questions I had about my unit.
Technician was very professional, however, 5 days after fixing the unit, it stopped working completely. I had to submit another work order through my home warranty company and they are giving me an appointment one week out. So I have to go without heat for my upstairs for a problem that I did not cause. I’ve tried reaching the company by phone on numerous occasions and left voicemails, however, nobody answers the phone or return phone calls with this company. Good customer service goes a long way, however, being unresponsive overrides everything. Might have to request another company to work my heating issues. Good luck if you are assigned this company for repairs.
LCB came to us through our home warranty. The original fix to our HVAC unit didn’t last, but they returned and replaced the faulty part. We had a great and friendly and efficient technician.
Through our warranty company American home shield we were referred to this company. It took over two weeks and me driving to office to get in touch with someone in office. The technicians were very professional , one in particular musa he is awesome, very professional and knowledgeable, I didn’t want to do a bad review because he was so good. Unfortunately he was not our technician and a drain plug was left off causing water damage to my ceiling and floor. Musa came out fixed it took pictures and referred to management who has not fixed this problem yet . This happened in March , the thing is I know things happen I was not complaining, I just want it fixed . I am very upset now, this is my home , it is very embarrassing to have a bid brown spot in the ceiling.
I was perfer to this company by 210 home warranty.. LCB came out to my home on 7 different times and 2 different technicians 1 claim to be a manger name MR. Henry and I still have no heat. MR.Henry stated he didn't know what was wrong with my unit but he wasn't going to let it beat him and he was going to figure something out. after trying several times to fix my unit he left my home the last time didn't say he was leaving so I called him to ask what happen and did he fix the unit he stated he was still in my area and he was on his way back. Now it's 3 days later no heat and no MR HENRY...and I paid a 100.00 service fee it's been a month worth of lies with this company and I'm convince they don't know there job.
Our a/c stopped working on July 29, 2020 in 95 degree South Carolina summer heat! I called our home warranty program (American Home Shield) and they contracted Low Country Best Heating and Cooling to fix the problem. Received text from LCBHC with appointment for 8/31/20 between 11:30 to 1:30. Their technician showed up on time and diagnosed the problem to a bad circuit breaker. He went to Lowes to get the parts and was back in less than a hour. He (Musa) replaced the 3 breakers with better ones and that fixed the problem according to him. He told my wife the house would start to cool down. After 3 hours the house didn’t feel that much cooler so we thought that maybe the problem wasn’t fixed after all. My wife called back to Musa, he was still in the area so he came back to make sure everything was working properly. My wife called me while he was there and he answered all questions on the phone. He assured us the a/c system was working but it may take the better part of a day to cool down and lower the inside humidity since we had the windows open. Our house did indeed cool down in about 12 hours. It has stayed at the 75 degrees we set the thermostat to. Thanks to Musa and LCBHC Columbia office for the timely and professional service they provided to us!