Reviews (100)
EF Martin ended up making five trips to our home when it should've been two max. Wouldn't be a huge deal except we had to arrange for someone to be there to let them in each time and we were left overnight with a non-functioning unit several times. There was a series of errors, bad attitudes, poor communication and just a lack of experience or thoughtfulness toward the repair of the thermostat (the original reason they were called out) and the eventual replacement of the entire unit. Never in my life have I called to talk with a manager until this experience. I understand issues come up and that not everything can be planned for, but there were too many issues for this to be a one-off experience. I was told that a manager would call me back as soon as she got off the phone and it took more than 24 hours and she only called because she was checking on an invoice. I was then told the owner would call me the next day and it's been three business days (5 including the weekend) without hearing anything. I really wanted to like EF Martin because they had been so highly recommended, but I absolutely cannot after this experience. I hate to leave such a poor review, however nothing has been done to remedy our experience and I want to offer a heads up to others.
Techs are very friendly and they got the job done.
Peter was very polite, professional and genuinely cares about the customer and his work. The front office was very friendly and responsive! I would give 10 stars if google would let me!
They came out and we payed $99 for a quote. Unfortunately my husband was on the phone when they came, but he did his best to show them our concerns. In following up with them we never received a quote and called 4 times for follow through with no response. We finally went with another company who got the job done. They could have at least told us if they couldn't do it.
Called Friday for a check up on my system and to fix a previous contractors work on the cooling side. I previously used them during the winter to fix installer issue. Peter came out today and fixed the issue quickly. What a great tech. Didn't try to upsell me unecessary work and answered my slew of questions. Very happy with my service will use them in the future.
Received call from my wife that the A/C stopped working yesterday. Called Andy who asked me to call office. Mary quickly scheduled me and Andy came out to repair yesterday evening. Great customer service.
Awesome service experience. EF Martin has always been over the top in keeping my system in good working order, but today service tech Peter came to preform a check up and cleaning. He cleaned well beyond what I have ever seen done during an annual check up or any check up. With this kind of service, I know my system will continue to provide great service for years to come. Thank you Peter and EF Martin.
I wandered in the HVAC desert like Moses for 40 years. I've had or tried at least 6 different contractors from very small operations to the largest one(s) in the Midlands. They are all inconsistent, and some are borderline crooks. My sister had used EF Martin and her daughter as well. I thought EF Martin was only for large commercial jobs, but turns out they do residential as well. Chris is apparently their Operations manager and what a great guy. VERY knowledgeable and knows his products and "the other guy's" products as well. I got a brand new unit for my main level and I LOVE, love love it! Temp is great and humidity is also perfect. Great folks, can't beat them -- highly recommended! Update Feb 2022: Just had my semi-annual service call. Jeremy was my technician, was professional and very pleasant, and quite a character. EF Martin is still the best, I recommend them to everyone I know! You can't go wrong with these folks!
This company went above and beyond. My heater went out and I had called 2 other contractors for estimates. Both told me my heater was completely done. E.F. Martin came out last and brought me some space heaters without me ever asking. Jeremy went under the house and within minutes he had my furnace working perfectly. There was no sales pitch and he was finished in less than an hour. In our conversation with Jeremy, I could see his integrity and dedication to this company. It is very rare to find such honesty and integrity. I will not look any further for a reputable company to do all of my HVAC work. Thank you for being top notch!!!!!
I cannot say enough good things about EF Martin. Their service is the best you will find. We had an issue with our hvac and Dennis came out on a sunday evening and worked hard to diagnose the issue and could not have been any more professional. He had to return the next day with the part and got everything working again. The service from the entire organization was awesome and especially from Dennis. Thank you.
Jeremy was quick professional and explained everything really well, would definitely recommend
I have used their service several times. They have always been prompt and efficient. I have never been sold something I didn't need and the prices are reasonable. They have always taken care of the problem, would definitely recommend them and will use them again.
Imagine a day where it was over 100 degrees. It’s after hours and your AC breaks down. Not only that, you’ve got a pregnant wife of 26 weeks inside. That’s what I just had. Pulled up goggle, and thank God it lead me to EF Martin. They had us back up and running in less than 90 minutes. Unbelievable service!!!! They’ve got a customer for life.
Very polite and professional. Tech quickly addressed the issues with my unit and got the cool air flowing again before discussing possible long term solutions to our problems. Pricing was very reasonable compared to other companies I’ve used in the past. Will definitely use them again.
Outstanding organization. Pleasure to work with. Great bunch of people. Service and maintenance is right on.
EF Martin has never disappointed me EVER! Their staff is always courteous and friendly. The technicians are knowledgeable and professional at every turn. I highly recommend them for you HVAC NEEDS!!
Came an hour after i called them explained to me what the issue was. I dont know anything about HVAC systems so that was important to me. Dennis was professional and nice he did a great job. This was the first time I have used this company. It was a pleasant experience
Working with EF Martin was not a good experience for me. The communication was terrible all around. The front person used a lot of industry talk to describe the systems (entire HVAC and duct work replaced); I had to do a lot of research to ask the right questions, and even then it was difficult to understand the specifics of the various systems I was considering and compare with other systems offered by other HVAC companies. While eventually I felt like I had enough information to make a decision, it was not because they provided good, understandable information, but because of the research I did on my own. The worst, however, was that they put in the wrong AC unit. I would have never known except that when it came time to fill out the rebate information, I found that it was a lower SEER rating than what I paid for. Note, I don't believe it was intention, but it still happened. Then, even worse, I had to argue with them to get them to come out and replace the unit with the correct one, the one I purchased. Instead of offering me a discount for the error and my trouble, they offered me the difference in the rebate I was to receive from the electric company but NOT to replace the unit with the one that I had purchased (the difference was not enough to cover what was paid, and I would have been left with a less efficient system). They also installed the unit right above the house water spout, so it's incredibly hard to turn on the outdoor water. Finally, the cost for the unit included a checkup in the first year. It's been 15 months since I had the unit replaced and have not heard a peep from them. Like others that posted here, I did research and received recommendations. Maybe it was just the luck of the draw, but terrible experience and I would not recommend.
This was my first time using this company and they came from a recommendation from a friend. Glad I made the decision to use them They were Professional & very Knowledgeable as to what I needed to do. Great Job !
We have used EF Martin Mechanical for all of our heating and air services in all three houses.... for over 30 years! They are our first go to company anytime something occurs.... they are always right here when requested and each service person is excellent.... we also use them for our yearly service of systems....They provide excellent work and are always the best.....also I must say the entire staff is professional and wonderful to do business with!!!!!