Reviews (100)
All the techs, sales, office staff answered all of my questions and concerns. Every one that came to my house was so kind, nice, and knowledge. A great group to work with.
The service technician arrived within the time specified via email and He also followed up with a phone call, I truly appreciate the effort to make his arrival known. His professionalism during the service was outstanding and overall well represented ARS. Thank you Mike.
Antonio did a very professional job fixing our air conditioner. He worked very hard. He was very personal and very friendly. If you need your air conditioner fix call ARS/Rescue Rooter Heating & Air
We have always use there services for our needs they are very professional and provide quality work.
THIS REVIEW PERTAINS TO THE TECHNICIAN: The technician Mike was very very professional and so courteous. He explained things and made sure I understood them. Not only was he on time and very polite, he was thorough and asked if there were any other issues and addressed them all before leaving! If you can, request Mike (Michael) for your technician!!! Love Mike ♥️
The technician was dishonest . He admits that he is paid a commission for selling parts and was trying to sell me a compressor that I did not need . I called another company that did my repair for $300 t while his repair would have cost me $4500.00
ARS rendered excellent service from Starr to finish. The great service started with Shane Evenich. He was patient, honest and took the time to explain all the pieces parts and process. The excellent service continued with the installer. Eli Johnson and Asad Bronner were GREAT. They were very professional, helpful and thorough. They made the entire process pleasant.
The service man came quickly took care of the problem which was when it was installed they did not clear off the settings and he went in cleared all settings and took care of it then he went outside looked over the unit taped in a couple places where the installer did not finish taping explained everything to me while he was working he was very polite knowledgeable and fast at his job he also explained everything in a manner that someone could understand and I appreciate that a lot this service man did a great job and if I ever have any problems I would love to have him back out again sincerely David Cooke Thank you
The service technician, Daryl, was very helpful and thorough when explaining what needed to be repaired. The job was done without issue. Thank you!
Devon was very nice and friendly. He fixed the problem and hung around to be sure it was fixed. Very personable young man
June 6th was my scheduled maintenance. I'm still waiting for ARS to have a filter holder manufactured since the unit was installed without one, and the filter has no means of staying in its appropriate place. It was laying down in the unit. Perhaps knowing that the system was installed in December after my HAC (installed by ARS in 2013) was under warranty, but water had seeped into the unit through an oddly manufactured exhaust. So to get a new system was cheaper than the parts (labor covered) to repair my ten year old system. I had wondered why I was having to change out the air filters on my air purifiers which sit in three rooms, directly in front of the vents. Now I know. I have yet to receive any documentation for the unit or the thermostat - and I have been asking for that for months. Have Pat contact me - ARS has my phone number. I have talked with QC several times.
We've had a hot water heater installed and everything went well. The gentleman that installed our water heater was very professional, was also on time, he cleaned up the area after he was finish. It did not take him along time to get the job done. I will be using this company again, I sure will recommend them.
Everyone was Professional. Want to commend , Lari, Chris Morrow , Jason Smith, MOST of all Mr. Larry Brown he put the HVAC in and he did a great job. The company was great. My friend recommended them and she was correct when she gave them a 10. Thank you ASR. E. Davis Can't speck on the quality or good Value. Just got my HVAC it new.
As usual the service was excellent! Tech was knowledgeable, and listened to all my issues, and went above and beyond to ensure my satisfaction. Scheduling was extremely easy, and fast. All issues fixed , and questions answered. Thank you for an excellent job!
Thanks to the service technician Antonio I now understand my unit a whole lot better than I ever did. Sometimes some technicians do not totally explain everything you need to know as a homeowner about your unit. The everything I like is that the response time for the problem that I was having was great. When I made the call, the person on the other end was so polite and understanding of my needs.
We had a 6 month checkup/cleaning of our ac unit. The technician left without saying a word to us. I looked out the window and he was driving down the street. We have always had good service with them but this was unprofessional.
Within 3 hours of calling, Chris arrived. He quickly identified the problem and a solution. Initially, they thought they did not have the part and we would have to wait until tomorrow for it to come in. Within 5 minutes, he knocked on the door and said that they located the part. He returned about an hour later and made the repair. We are so glad that we purchased the extended warranty when we bought the unit!
Same day service was a blessing and your technician, Devin was the greatest. He exceeded all expectations. ARS is very fortunate to have him.
ARS installed our ac unit approximately 12 months ago and has always responded quickly to resolve any issues that we had. The technicians are professional and very respectful.
ARS HAS BEEN GOOD TO ME. Will was the technician that came out to investigate my issue. Will find the problem . It WAS THE THERMOSTAT AND IM GRATEFUL TO HAVE MY AIR FLOWING. Thank you ARS